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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,053 Reviews

2,053 Reviews of Subaru of Jacksonville - Service Center

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November 09, 2024

The no pressure sales and financing make for a positive experience. The new service department is awesome. More

by darigu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Shifflett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Subaru of Jacksonville responded

Thanks for the 5-stars and great review! We love having you as part of our SOJAX family!

October 24, 2024

One star because I can't give less. This place is horrible! Do not get service here, went in because my tire pressure light was on they charge a $223.00 diagnostic fee that is not app More

by rhartsfield37
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Subaru of Jacksonville responded

Mr. Hartsfield, we sincerely apologize for your experience with our team. Our Service Director, Carlos, has attempted to reach out to you to apologize. We would love to speak with you. Feel free to call Carlos at 904-416-1920 or email him at Carlos@sojax.com. Thank you for your feedback.

Oct 24, 2024 -

rhartsfield37 responded

Dont need a response its your policy to charge an outrageous diagnostic fee for a simple problem which your competitors dont charge i understand its a way to pad your profits. I just choose not to do business with a company that puts profit above customers.

Oct 24, 2024 -

Subaru of Jacksonville responded

While we do charge a fee for some complex issues that could take multiple hours to diagnose, this instance was one where we clearly should have taken care of what would more than likely be a small issue. We regret the way the situation was handled, and ownership has used it as a learning experience for future customers. We sincerely apologize and would love the opportunity to discuss ways we can earn your business again.

October 18, 2024

They found a solution to my vehicle’s problem and resolved it within a reasonable timeframe. More

by FL driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Subaru of Jacksonville responded

Thanks for the great review! We appreciate you being part of our SOJAX family!

August 07, 2024

Had an issue and Haydon Bishop was a ROCKSTAR! !! He took care of my problem, followed up till all was done!! I have bought 2 cars here and i must say, they rock!! More

by jparisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haydan Bishop
Aug 12, 2024 -

Subaru of Jacksonville responded

Thank you for this great review. We are so happy he was able to help you. Thanks for being part of our SOJAX family!

August 07, 2024

Carlos Gonzales was involved in my issue and he also was professional, courteous and also did an awesome job!! thank you! More

by jparisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzales
Aug 12, 2024 -

Subaru of Jacksonville responded

Thank you for the shoutout for Carlos! We are happy he was able to help!

June 20, 2024

Andrew is exceptionally courteous and combines professionalism with a personal touch, making the car buying experience truly enjoyable. His ability to connect with customers is remarkable, and I a More

by Lynne
Recommend Dealer
Yes
Employees Worked With
Andrew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Subaru of Jacksonville responded

We are so glad you had such a wonderful experience with Andrew! Thank you for the great review and for being part of our SOJAX family!

June 11, 2024

They take care of you here. Period. This is not your typical dealer experience. Bring your vehicle here. More

by SubaruForester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Subaru of Jacksonville responded

Thank you for the great review and kind words! Our #1 priority is to take care of our customers, we are so glad you can feel that. Thanks for being part of our SOJAX family. We look forward to seeing you again!

May 24, 2024

Great customer service. He addressed my problem and fixed it. Very knowledgeable and professional. Would go back to him any time. More

by torp.klaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Subaru of Jacksonville responded

Thanks for the great review and for being part of our SOJAX family! We look forward to seeing you again!

May 11, 2024

Was a easy and helped me get the best deal I possibly could. Was very happy with the deal More

by Ian M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mowatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Subaru of Jacksonville responded

Thanks for the kind words about your visit to SOJAX! We appreciate you being part of our family!

April 09, 2024

My experience at SOJ was amazing! I had barely settled into my chair with my complimentary drink and snack when they informed me my car was ready! The staff is polite, friendly and More

by morr123465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Subaru of Jacksonville responded

This made us smile! We are so happy we were able to get you in and out quickly. Thanks for being part of our SOJAX family!

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