Subaru of Gwinnett - Service Center

Worst management staff. Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lo Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lot”. Had to get Subaru corporate involved to get the vehicle repaired. I’ve been waiting almost FIVE months for Jennifer Kessler to call me as promised. I guess she’s too embarrassed - this is the second car with problems they sold me, More

Very attentive customer service and thoughtful communication with us as customers. Explained the service performed and that suggested for future dates. communication with us as customers. Explained the service performed and that suggested for future dates. More

Always great service and this time was no different. Issa Konexus was great and the service was done quickly. Issa Konexus was great and the service was done quickly. More

Everyone is very friendly and professional from when you first drive in until you leave. The waiting area is extremely pleasant and stocked with drinks and snacks. We have both a newer and older Subaru and first drive in until you leave. The waiting area is extremely pleasant and stocked with drinks and snacks. We have both a newer and older Subaru and have never had a problem with either and we feel confident with our service at Gwinnett Subaru. More

After screwing up 6,000 mile service with ants and dangerous chemicals, they didn’t place the new oil filter correctly and had to keep car for over one week to clean oil off engine and chassis and cle dangerous chemicals, they didn’t place the new oil filter correctly and had to keep car for over one week to clean oil off engine and chassis and clean “shields.” Driveway is full of oil and is not cleanable. More

Very accommodating. Friendly staff from start to finish. Repair done to my satisfaction. Providing a shuttle to home was a huge help Friendly staff from start to finish. Repair done to my satisfaction. Providing a shuttle to home was a huge help More

I only dealt with mg service person. He was great. Overly impressed with dealership also. He was great. Overly impressed with dealership also. More

I’m so glad that I bought my car at this dealership! I love my Subaru Ascent and the service I get at Subaru of Gwinnett! I love my Subaru Ascent and the service I get at Subaru of Gwinnett! More

Everything was great except they didn't tell us about a fee for using a credit card. fee for using a credit card. More

The people at Subaru of Gwinnett are hospitable. They take care of every need and communicate well. They take care of every need and communicate well. More