Subaru of Gwinnett - Service Center

Pleasant dealership, quite waiting area, on time at quotes price. Requiring written review of min length is why i usually do not answer surveys. quotes price. Requiring written review of min length is why i usually do not answer surveys. More

They performed everything I needed perfectly and on time. The best service center I have ever used. The best service center I have ever used. More

Made an appointment the day before. In and out in the given time frame. Fast and painless In and out in the given time frame. Fast and painless More

Jeff Bowman is very attentive and his customer service goes above and beyond. Jeff has always been my service person and I trust in him and rely on his advice for any work needed for my vehicle. He is a goes above and beyond. Jeff has always been my service person and I trust in him and rely on his advice for any work needed for my vehicle. He is always polite and makes me feel like an important customer. You have a winner with Jeff; More

Everyone I worked with was professional, experienced, eager to help me and willing to answer any questions. eager to help me and willing to answer any questions. More

Great customer service from Tuan. I am concerned about loud cold start and front end sounds that were not present before service. I am concerned about loud cold start and front end sounds that were not present before service. More

There were some communication problems. No one answered phone; no one returned my calls. Fortunately, Brenda Smith and Issa Kane took care of my schedule problems—thank you so much! No one answered phone; no one returned my calls. Fortunately, Brenda Smith and Issa Kane took care of my schedule problems—thank you so much! More

Subaru of Gwinnett always provides an excellent service experience and my most recent service visit exceeded my expectations. Brenda is an exceptional service rep. She stayed in touch with me throughout th experience and my most recent service visit exceeded my expectations. Brenda is an exceptional service rep. She stayed in touch with me throughout the service inspection and work. I was pleasantly surprised that she took the time to review the vehicle's service history before I arrived. SOG sets the standard for overall service experience. More

I was informed the cracking and tearing to my Legacy seat leather is cosmetic and as such will not be covered by my extended warranty. I don’t buy this one bit. If the leather is tearing it’s not holding up leather is cosmetic and as such will not be covered by my extended warranty. I don’t buy this one bit. If the leather is tearing it’s not holding up to the standard it’s supposed to and my leather seat is not functioning properly. I’m very disappointed that this was the conclusion of the service center. The tearing and cracking is getting worse daily. This will make me question where I take my car for service which is a great shame as service has generally been good excepting this. More

Great customer service provided. Arrangements were made so rental car was available when our car was dropped off for service. Arrangements were made so rental car was available when our car was dropped off for service. More