Subaru of Gwinnett - Service Center

The process of bringing my car in for service was easy and straightforward thanks to the staff. and straightforward thanks to the staff. More

Get the complete cost of repair in writing before approving repair. I thought I had but alignment was added after approval for tires. Alignment was not discussed. approving repair. I thought I had but alignment was added after approval for tires. Alignment was not discussed. More

The issue was handled professionally by the saler and the maintenance crew to get it done correctly maintenance crew to get it done correctly More

Best one! He was super good! Best one ever to work with , thanks a lot He was super good! Best one ever to work with , thanks a lot More

The scheduled 24,000 mile inspection was so satisfactory with all kindness of service advisor ! with all kindness of service advisor ! More

Always a good experience when I come in for service. Prompt. High end equipment (alignment checked pulling in via camera) and a nice playroom for my young son to make it not so painful to wait with him. Prompt. High end equipment (alignment checked pulling in via camera) and a nice playroom for my young son to make it not so painful to wait with him. More

Issa was a perfect gentleman and host plus he keep me well informed of the progress well informed of the progress More

I bought a new 2020 Subaru Forester from Subaru of Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full r Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full replacement, estimated at $11,000–$12,000. I reached out to the service manager who was rude and condescending. I also emailed the GM, Jennifer and received no response. It’s disappointing to see that Subaru seems to have a recurring issue with CVT transmissions, and I’m now questioning my loyalty to the brand. I wouldn't recommend Subaru of Gwinnett either given their dismissiveness of this issue. More

Had to have some urgent work done as we were traveling with our pups. They got me in the very next morning and took care of all our needs. with our pups. They got me in the very next morning and took care of all our needs. More

Jeff provided excellent communication and always in a timely manner. Very professional with an outgoing personality. timely manner. Very professional with an outgoing personality. More