Subaru of Gwinnett - Service Center

Jill is the BEST! Friendly, professional, helpful, Jill is the BEST! Friendly, professional, helpful, accommodating. She is the kind of service person that builds trusting relationships with custome Jill is the BEST! Friendly, professional, helpful, accommodating. She is the kind of service person that builds trusting relationships with customers. You leave the dealership feeling and knowing great care was was taken to make sure your visit was the best it could be. Love my Subaru and my Service Advisor "Friend", Jill. More

Jill is always very professional and works with us to accommodate our schedule. There is never a "surprise" at the end of the day, and the timing of the service is always accurate. accommodate our schedule. There is never a "surprise" at the end of the day, and the timing of the service is always accurate. More

Jill is superb, cutomer friendly, always works my cars in, and most importantly, trustworthy since most of us don't know much about cars-told me on one visit I needed a new battery. Couldn't afford it at in, and most importantly, trustworthy since most of us don't know much about cars-told me on one visit I needed a new battery. Couldn't afford it at the time, sure enough, two weeks later car died. More

The best customer service! Jill is the best,.....I am very picky! She knows her products and goes out of way to explain everything...give this woman a raise. I drive 30 miles each way because of her gr very picky! She knows her products and goes out of way to explain everything...give this woman a raise. I drive 30 miles each way because of her great service. There is a dealership closer but I go to this dealer due to the great service! Thanks! More

We came to have a car serviced and ended up buy a car as well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well wor well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well worth the time and distance. We always feel welcome when we arrive. Staff are warm and friendly, but they are also very professional. Any problems are explained clearly and solutions are offered. They also point out when a problem is not urgent and could wait for a future visit. (Although she was not there on the day of this particular visit, we have also worked with Jill Thurston.) We ended up buying our second Subaru during this visit. We had been thinking about it for some time. As it happened, the right car was on the lot on this day. Lance Willhite was great to work with. Lots of good information but no pressure. Jennifer Chupp made the paperwork process most along quickly and smoothly. I usually hate the car buying experience, but not this time. I left the dealership feeling really happy about the purchase instead of frustrated (like I do in a high-pressure sales situation). I don't intend to buy another car soon, but if that time comes, it will be a Subaru and SOG is where I will go. More

Great service at a great price and the service personnel are fine. However the requirement of having to say this in 250 characters is quite annoying. You should not impose this on your customers who are oth are fine. However the requirement of having to say this in 250 characters is quite annoying. You should not impose this on your customers who are otherwise satisfied with the service. Do you wish me to remain a customer. More

I was very pleased with the service given to me by this dealership. I was involved in a single car accident which damaged my left front wheel assembly. I also needed my 90,000 mile service so I appreciat dealership. I was involved in a single car accident which damaged my left front wheel assembly. I also needed my 90,000 mile service so I appreciated the breakdown of costs associated with the repair work vs. the regular service. Mr. O'Leary explained everything to me. This dealership wants you to come back so they bend over backwards to get it done. More

Neal is always friendly and helpful and goes out of his way to make my experience a pleasant one. I bought my 2003 and 2009 Foresters here and have been bringing them here for service since day one. No c way to make my experience a pleasant one. I bought my 2003 and 2009 Foresters here and have been bringing them here for service since day one. No complaints, ever. Mr. Ramirez was also helpful, friendly and fast! More

I came in to have an oil change and have a rear wiper blade replaced. I spoke with Neal and asked him if I might be able to see my car while it was up on the lift. Neal was more than happy to oblige and blade replaced. I spoke with Neal and asked him if I might be able to see my car while it was up on the lift. Neal was more than happy to oblige and after a little bit of time when my car was ready he introduced me to my mechanic, Marc. I would just like to say that I already had high praise for this dealership, after speaking with Marc and getting to see the workshop I will undoubtedly recommend Subaru of Gwinnett to anyone looking to service or purchase a car. Not only was Marc knowledgable about Subaru and its vehicles but he was friendly, personable and he took the time to ensure that i was satisfied with the condition of my car and the work that I was having done. I informed Neal that I would like to request Marc as my mechanic in the future and I will gladly drive the 35 minutes north to service my Subaru at this dealership. More

I currentyly own a 2002 Impreza, Subaru of Gwinnett has taken absolute care of me and all of my automotive needs. I have nothing but good things to say about them, I have purchased many aftermarket accesso taken absolute care of me and all of my automotive needs. I have nothing but good things to say about them, I have purchased many aftermarket accessories (clutch, lightweight flywheel, exhaust, etc...) for my vehicle and Subaru of Gwinnett was always there to install my parts, service my vehicle and give me advice on uprgading caring for my car. Although my car is 10 years old I always get an awesome loaner when my vehicle is being serviced. I am a subaru loyalist and will be purchasing my 3rd new subbie from Subaru of Gwinnett. If you hate fast, friendly and professional service, please go somewhere else! More