Subaru of Gwinnett - Service Center

Worked with Jill for my scheduled service, and as always, Jill was excellent and courteous. Jill is always great to work with, and the customer service lounge area is great. Jill was excellent and courteous. Jill is always great to work with, and the customer service lounge area is great. More

I recently had the tires on my '03 Legacy replaced at Subaru of Gwinnett. There is a Subaru dealer closer to my home, but I have found over the years that I always prefer to deal with Jill--she is unfai Subaru of Gwinnett. There is a Subaru dealer closer to my home, but I have found over the years that I always prefer to deal with Jill--she is unfailingly pleasant, gracious, professional, and helpful, and in the past has been willing to work with me when I had complicated repair and servicing issues. My recent experience was no exception--Jill gave me a clear quote over the phone, and I was confident the tires she recommended were the best choice for my vehicle. The work was completed in a very reasonable amount of time, and as always I was treated with utmost courtesy by Jill and the rest of the staff. It is good to know Jill is there--as a Subaru owner I consider her a real resource! More

I have been working with Jill since May 2008 when I purchased my Subaru Impreza. She has always been very professional. She keeps me up-to-date on what is going on and the status of my service work. purchased my Subaru Impreza. She has always been very professional. She keeps me up-to-date on what is going on and the status of my service work. She does a great job and Subaru of Gwinnett is lucky to have her. More

Can't say enough good things about Jill. She is consciencious (sp?), knowledgeable about my vehicle and other subaru models, and she goes above and beyond to get me in and out of the dealership as consciencious (sp?), knowledgeable about my vehicle and other subaru models, and she goes above and beyond to get me in and out of the dealership as quickly as possible. I trust Jill completely. More

I am providing this review because I find Subaru of I am providing this review because I find Subaru of Gwinnett to be exceptional! Most particularly the service manager and her friendly,professional," I am providing this review because I find Subaru of Gwinnett to be exceptional! Most particularly the service manager and her friendly,professional,"treats clients like family...Subaru Family...perspective! I am a first time Subaru OUTBACK owner and really appreciate the attentiveness and assistance as I became familiar with my new vehicle. The relationship and care has continued on as my car has now reached the 45000 mile marker! The facility is also exceptional ALWAYS exceptionally clean ,welcoming,and comfortable! The service personnel are attentive and right on target every time! 43e I have never had to bring my auto back due to any service issue. Thanks to everyone at Subaru of Gwinnett for contributing to my love of my Outback! Rita Csonka More

I have had my 2007 Subaru Tribeca for 5 years this month and my husband has a 2008 Outback. I take my car in for an oil change every 3,000 miles and I live in Gainesville, GA and I drive to Subaru of Gwinn and my husband has a 2008 Outback. I take my car in for an oil change every 3,000 miles and I live in Gainesville, GA and I drive to Subaru of Gwinnett to have my maintence and any work done. It is mainly because of Jill Thurston that my husband and I return to Gwinnett even tho there are a lot of miles between us. She always makes us feel welcome and cared for and we greatly appreciate that. Jill Thurston is a great asset to Subaru of Gwinnett. Cat Smith More

When I purchased my Forester I was introduced to Jill When I purchased my Forester I was introduced to Jill Thurston who would be my customer service representative. At the time I did not realize that J When I purchased my Forester I was introduced to Jill Thurston who would be my customer service representative. At the time I did not realize that Jill would become the best "go to" person for any questions I might have, any problems, (never have had one), and the most cheerful person one could possibly imagine! What a great spokesperson for you dealership ; More

For several years I have been having my Subaru serviced at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the ex at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the excellent maintenance by the mechanics, and I can rely on the service experience to be pleasant and positive. Jill listens, is friendly, thoughtful, considerate and goes over the work needed as well as the invoice with me. She is one of the reasons I am a faithful customer. The extras are much appreciated - a loaner car for big service, the clean restroom, and the very accommodating waiting room. More

I bought my Subaru seven years ago this July and have always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough and fair. In particular, I have worked with Jill Thurston for as long as she's been at SOG and she is awesome! Always friendly, helpful and willing to go the extra mile for me. I always recommend Subaru and in particular, Subaru of Gwinnett, to anyone who is looking for a car. More

Jill is always great! She is friendly and takes the time to explain what service is needed or completed. Our recent service required some extra time and diagnostic work. Jill kept us updated and never pre to explain what service is needed or completed. Our recent service required some extra time and diagnostic work. Jill kept us updated and never pressured us for any "extras". More