Subaru of Gwinnett - Service Center

Very efficient, vehicle was in and out in time promised. Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and fre Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and free wifi. And they top it off by giving your car a bath! More

Great service department The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they w The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they was no ouch to look at new cars More

Above and Beyond I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professio I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professional. The service center has everything down to a friendly science. They listen. They care. They're responsive. And, after 46,000 miles, my Crosstrek drives better than ever! Kudos to Alyssa Elery who, not only kept me apprised of the status of my vehicle, but made me feel as if I were her only appointment all day. Congratulations to Jill Thurston, who is now the Service Manager. No one is more deserving. It's very clear that she has shared all of her many successful years of customer satisfaction expertise with the whole service team, because everyone with whom I was in contact in their department embodies the same level of individual concern for their customers. Truly an outstanding experience on all levels! More

12000 mile service on Legacy Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you, More

First Impression Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my a Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my appointment at 10pm online, to the first smiling face that greeted me in the service bay, to the service advisor and finally check out was exceptional. Waiting area was pleasant, clean, and stocked with refreshments. Service was quick and done properly, including a car wash before returning our car. Everything and everyone was first class. More

Servicing of my Outback Everyone is very friendly and helpful. I always have been satisfied with my visits. The waiting areas and bathrooms are always very clean. There is al Everyone is very friendly and helpful. I always have been satisfied with my visits. The waiting areas and bathrooms are always very clean. There is also plenty of refreshments if wanted. More

Great experiences Two recent purchases, a new Outback and a used vehicle, resulted in two stress-free experiences for our family. Elizabeth Puckett, Sales Associate, is Two recent purchases, a new Outback and a used vehicle, resulted in two stress-free experiences for our family. Elizabeth Puckett, Sales Associate, is wonderful... Knowledgeable, thorough, and trustworthy. Jill Thurston, Service Manager, is personable, as well, and ready to assist with any maintenance or repair issue. Highly recommend this dealership. More

Our experience was very positive. We were very pleased with our purchase experience including our salesperson Elizabeth Puckett. Our first scheduled service was fine and we were surpri We were very pleased with our purchase experience including our salesperson Elizabeth Puckett. Our first scheduled service was fine and we were surprised about the unexpected complimentary car wash. Our Outback was recalled due to the steering column problem which did affect our car. Elizabeth contacted us while we were in Ohio that action was needed. She provided the information we needed and promised whatever assistance we needed to get home. We took the car to Wagner Subaru in Dayton who corrected the defect and facilitated our extra time in Dayton. Altogether, our Subaru experience thus far has been very positive. More