Subaru of Gwinnett - Service Center

The service was great overall. It was hard to get updates while service was going on. We were at the service center for several hours. We had to go hunt folks down to get updates. It was hard to get updates while service was going on. We were at the service center for several hours. We had to go hunt folks down to get updates. We did get a loaner car to go grab lunch. Biggest issue was communication. Everyone was super nice. More

Jamil in service department. was friendly , professional and caring.. He keep me updated on the delay was friendly , professional and caring.. He keep me updated on the delay More

They were very proactive and made me comfortable while waiting for all processes. Especially provided test drives for several times for better understanding of brand and cars. waiting for all processes. Especially provided test drives for several times for better understanding of brand and cars. More

This is the nicest, friendliest dealerships. Everyone speaks to you and makes you feel at home. Everyone speaks to you and makes you feel at home. More

They were attentive to my needs. I just got my Dads Subaru after he passed. They were kind and made sure to inform me of everything he has done on the car before he died so I could k I just got my Dads Subaru after he passed. They were kind and made sure to inform me of everything he has done on the car before he died so I could know now that’s it’s mine. More

Very friendly, timely, and very upfront. One of the best dealerships I have ever dealt with One of the best dealerships I have ever dealt with More

John O'Brien is awesome and knowledgeable. Nobody attempted to upsell or alter my intentions. Nobody attempted to upsell or alter my intentions. More

Same problems everytime, NEVER FIXED! Does anyone listen there? Subaru has a class action lawsuit on Ascent models thru 2021, I'm sure there be one for my model year soon. IT'S THE SAME P Does anyone listen there? Subaru has a class action lawsuit on Ascent models thru 2021, I'm sure there be one for my model year soon. IT'S THE SAME PROBLEMS AS IN THE LAW SUIT - FIX THE PROBLEM! More

Very comfortable waiting area, with excellent amenities. They are checking with Subaru to see if they have further information on my electronic issue experienced with my 2022 and 2024 Outback. They are checking with Subaru to see if they have further information on my electronic issue experienced with my 2022 and 2024 Outback. More

Excellent customer service, professionalism, and efficiency. I loved the atmosphere. I had a wonderful experience. efficiency. I loved the atmosphere. I had a wonderful experience. More