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3,044 Reviews of Subaru of Gwinnett - Service Center
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January 02, 2015
BAD CUSTOMER SERVICE My husband who is a Vietnam Navy Vet, took his car for service, they made it worse. They SAID they would come get it AND bring him a rental, they d My husband who is a Vietnam Navy Vet, took his car for service, they made it worse. They SAID they would come get it AND bring him a rental, they didn't. Will NOT do business with them again. They refused to make it right. More
by DebbieAnnette052756
Employees Worked With
January 02, 2014
Jill and Trina gave me their time as another dealership had not gone over some of my car's features nor what I had purchased with the extended service plan. I did not have a service but now feel confident had not gone over some of my car's features nor what I had purchased with the extended service plan. I did not have a service but now feel confident that I have found an exceptional dealership to bring my new car to! They both took the time to answer all my questions and were extremely informative about my service needs and went thru all of the features of the car that I was not sure about. I look forward to enjoying my new Subaru more now that I have found a dealership that clearly cares about customer service! More
by brz2013
September 27, 2013
I purchased my Outback from SOG when I lived in Gwinnett and was pleased with the service I received. I subsequently moved to Decatur and have had the opportunity to visit a newly opened Subaru dealer very and was pleased with the service I received. I subsequently moved to Decatur and have had the opportunity to visit a newly opened Subaru dealer very close to my house for service. I went there twice and will not return. The level of courtesy and professionalism at SOG is so far superior to that of the dealership near my home that I now drive the extra miles to patronage SOG when I can be confident that the work will be done correctly at a fair price. Thank you. More
by TheAlamo
Employees Worked With
Other Employees :
Please commend the young man who serves as your Greeter. He is courteous and professional. I believe his last name is Gibson.
August 14, 2013
We drove down to Atlanta to buy a used Forester, and just to be on the safe side, we took the vehicles we were considering to Gwinnett Subaru for pre-purchase inspections. They found two hidden problems on o to be on the safe side, we took the vehicles we were considering to Gwinnett Subaru for pre-purchase inspections. They found two hidden problems on one, both of them in the very earliest stages, but which would have cost us over $3500 to repair had we bought the car. Which we didn't. On the other car, they did an extremely thorough job, even taking us back and putting the car back up on the lift so they could show us every single detail. The tech, Terry, was very knowledgeable, personable, and patient, and answered every question we had - plus a few we hadn't thought of, even to the point of accurately guessing how close to the ocean the car had lived, based on the amount of rust relative to the age and mileage. We came away feeling completely confident that not a single bolt on that car had been overlooked. The service advisor, Jill, was the person with whom we had the most contact on both days, and I can not imagine any customer service person representing the dealership better than she did. This woman knows Subarus, period. I don't believe there is a single thing that can go wrong with a Subaru that she hasn't seen before and knows when she sees it again. We talked for well over an hour altogether, and the woman is a veritable Subaru encyclopedia. If we lived in Atlanta, or anywhere near it, they would be my service dealership just because of her, because I am completely confident that nothing would slip past her. Excellent person to deal with as well. It's rare to meet someone who so completely masters every aspect of their job the way she seems to. If Jill and Terry are an indication of what kind of people Gwinnett Subaru hires and trains, you don't need to go to any other dealership for your Subaru needs. You could not be in better hands. More
by Mark1970
August 07, 2013
I showed up without an appointment at this dealership in a Saturday morning after another dealership gave me a hard time getting an appointment, asmif I was troubling them. I was greeted immediately with co a Saturday morning after another dealership gave me a hard time getting an appointment, asmif I was troubling them. I was greeted immediately with courtesy and assured my car would be attended to promptly. Mybcar had and A/C issue and a recall item. Jill kept me informed of what was wrong and the progress. I was very pleased. This dealership is further away from me than another but, this is where I will go because they actually treat you like they care about your car and your business. More
by Jlewengrub
Employees Worked With
July 30, 2013
I purchased a brand new impreza WRX in August 2012. At 9k miles the engine started making a tapping noise so i took it to the dealership. here is what happened: first of all it took them a full week to 9k miles the engine started making a tapping noise so i took it to the dealership. here is what happened: first of all it took them a full week to even call us with any information about the car, and they immediately started accusing me of tuning the car and racing it when the only thing i had done to the car was replace the stock muffler with magnaflow exhaust. they said that had nothing to do with what went wrong with the engine. Then, they tried telling me that the oil filter and oil was never changed and that the warranty as voided because of that. so what happened with all that stuff about me tuning the engine? but that is besides the point... because i took the car to get the oil changed at 3000 miles and I showed them the reciept i had for doing that. Herb Hoffman was the man we were in communication with during all this and after constantly accusing us of things that were not true. even if the oil filter was not changed, how would the engine blow up at 9000 miles? You would think they would stand behind their product enough to fix it with no problem since it is under warranty. More
by Tommyvangalder
Employees Worked With
Herb Hoffman
March 24, 2013
Jill Thurston has the best customer service that I have ever experienced. She is professional, but very friendly, very helpful, and always puts the customer first. ever experienced. She is professional, but very friendly, very helpful, and always puts the customer first. More
by noeme
Employees Worked With
March 24, 2013
I purchased my car here in 2004 and, with the exception of my three years in Utah), have never and will never take my car anywhere else. Over the years, I have become friends with Jill, and consider myself of my three years in Utah), have never and will never take my car anywhere else. Over the years, I have become friends with Jill, and consider myself lucky for that. She is incredibly warm and friendly, and very knowledgeable in this industry. Last week, while on my way to the hospital for my father's heart surgery, my car started sputtering, loosing power, and the check engine light kept coming on. I pulled over and called Jill, told her what was happening, and took her advise to bring the care in. After calling AAA, I called Jill back to let her know that my car was being towed in. When the we got there, Jill and Harris were literally waiting for me. Harris asked me what was wrong, jumped up onto the truck bed to start the car and take a listen. He immediately told me that my fear that it was the timing belt (since it was loosing power) was probably wrong and that it sounded like it was misfiring - most likely a spark plug issue. Since they new the rush I was in, he took my car straight back with no waiting. While this was happening, Alyssa, having overheard my concern about it being the timing belt, look up my records and let us know that I had just had it replaced within the last year (she had also overheard me say I couldn't remember if I had replaced it or not). Within the hour, Harris had replaced the sparkplugs and connections, and my car was driving again. I had several bad experiences with the Decatur dealership and with some of the ones in Utah, but Jill and her team have never been anything other than spectacular. I will continue to bring my car here for as long as I can, and if my next car is a Subaru (which it likely will be), I will once again use Subaru of Gwinnett. More
by mbagully
March 02, 2013
My experience at Subaru of Gwinnett was fantastic. In late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my bumper started peeling. I decided I would not return to the dealership of purchase. Instead, I went to Subaru of Gwinnett, as it had very positive online reviews. The paint issue was deemed a defect that Subaru of America and Subaru of Gwinnett were willing to fix at no charge to me. Through this process Jill Thurston and Nelson in service were extremely helpful, friendly, accommodating and prompt with communications. Jill gave me a very comfortable 2012 Outback to drive while the paint was being fixed at a local body shop, again at no cost to me. When the body shop had finished the job, several issues of quality were noticed. Jill was extremely apologetic, sent my car back and arranged for the bumper to be replaced completely. When I picked up my car, the exterior looked as good as the day I bought it, but paint splatter had gotten on the cloth of the cargo cover. Jill was extremely apologetic, replace the cargo cover (again at no charge to me) and even offered a complimentary interior and exterior detailing the next time I had my car serviced. Easily, this situation could have been very negative, but Subaru of Gwinnett, and Jill especially, resolved all issues in a prompt, professional, responsible and courteous manner. Jill really went the extra mile to make things right. Her efforts were very effective, as I left this experience feeling extremely satisfied. I definitely recommend Subaru of Gwinnett. More
by nicolevictoria1
February 19, 2013
We had our second service appointment on Friday (2/15/13) for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jil for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jill Thurston is our Service Advisor, and she is always courteous and professional. She takes the time to listen to our questions, and she always lets us know of particular processes and other options as needed. We will continue to rely on SOG and Jill for everything concerning our Subaru. More
by PslTmmDB2
Employees Worked With
