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3,044 Reviews of Subaru of Gwinnett - Service Center
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September 18, 2016
They always exceed my expectations My daughter drives this car and lives out of town. We have tried other Subaru dealerships in Texas and South Carolina where she has lived but none of My daughter drives this car and lives out of town. We have tried other Subaru dealerships in Texas and South Carolina where she has lived but none of them have exceeded our expectations like Subaru of Gwinnett. More
by Mhalaszynski
Employees Worked With
Kyle my service writer
September 16, 2016
Beyond what I expected After receiving recall notices I brought my 13 year old car in for them to check the passenger airbag. I was greeted immediately by Kyle and led to th After receiving recall notices I brought my 13 year old car in for them to check the passenger airbag. I was greeted immediately by Kyle and led to the waiting area. They took the car right in and found out the airbag did not have to be replaced. Then Esa asked if I would like a car wash. I had to have him repeat what he had said because I was so surprised. He confirmed that they would give me a complimentary car wash if I would like. That is why I say, "Beyond what I expected." More
by village weaver
Employees Worked With
Kyle, Esa
September 07, 2016
Great service. Work performed was done right the first time I drive from Destin Fl to get service at your dealership because there is no dealer that comes close to your expertise, courtesy and excellent work pr I drive from Destin Fl to get service at your dealership because there is no dealer that comes close to your expertise, courtesy and excellent work provided each time I service both of my Subaru's. More
by Mickey
Employees Worked With
September 05, 2016
Service Excellence From vehicle drop off to vehicle pick up, Subaru of Gwinnett provides friendly and excellent service. In particular, Kyle Formula is an outstanding se From vehicle drop off to vehicle pick up, Subaru of Gwinnett provides friendly and excellent service. In particular, Kyle Formula is an outstanding service advisor since he does a great job communicating and following-up with any of my questions and service needs. I have been a customer at Subaru of Gwinnett for over 2 years and Kyle has continually exceeded my expectations with every appointment. By far, Kyle is the best service advisor I have experienced in many decades of vehicle ownership including 5 different Subarus. More
by j01234
Employees Worked With
Kyle Formella
September 04, 2016
In and out quickly Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I w Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I was impressed and will return for future service. More
by Justducky
Employees Worked With
Don't recall
September 03, 2016
Love the Service Department at SOG! Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't t Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't tell if it was punctured or not but thought better safe than sorry so I took my Subaru to the closest Tire/Lube shop and had them look at the tire - my hope was they could plug it and send me on my way. The guy told me that it couldn't be plugged because of the location of the puncture and that I needed a new tire..he would try his best to get me one today but couldn't promise that it would be the same kind of tire. RED FLAG! I decided to listen to my intuition and took my car to Subaru of Gwinnett. Kyle was so nice and helpful (as always) and took my car right in to have it looked at. Twenty minutes later he comes back to tell me that the tire was totally fine, they removed the metal there was no damage to the tire at all. They checked my air pressure and then gave my car a complementary wash! Kyle rocks!! Thanks again SOG Service Dept! More
by LindseykMo
Employees Worked With
Kyle F.
September 01, 2016
Saved my Labor Day weekend!! My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even tho My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even though they told me they didn't have any master techs working today. Shawn immediately felt the problem and said they would get me a loaner. I told him I was going out of town (state, actually) and he said he would see if they would make an exception to their "no out of state trips for loaners". He got it approved since my car was obviously not right, and I had plans for the Labor Day weekend. I was on my way in a 2016 Forester in under 30 minutes!! Wow! From Shawn to the rental guy to the greeter guy, everyone was so professional and friendly. No hassle. No arguments. Just here's your loaner, and we'll call you when we find out what's wrong with your car. FanTASTic job! You guys are the BEST!! More
by Tim Whitlock
Employees Worked With
Shawn
August 31, 2016
Efficient Service Jill has taken care of my Subaru Forester for years. Now she is running an excellent team as Service Manager. Kyle handled everything about my appoint Jill has taken care of my Subaru Forester for years. Now she is running an excellent team as Service Manager. Kyle handled everything about my appointment professionally in a timely manner. The greeting system has also improved greatly since last year. More
by ForesterOwner
August 30, 2016
First time there, great experience! I have to have had a great experience to even take the time to rate a company. First time here to get my Son's 30,000 mile service done. From the I have to have had a great experience to even take the time to rate a company. First time here to get my Son's 30,000 mile service done. From the moment I drove up, was greeted with friendly, efficient and knowledgeable employees and that experience continued throughout my entire visit there. The service was done while I waited in their welcoming customer areas, and checking out was a breeze. This is the epitome of Customer Service, the way we want to be treated. Kudos to the staff at Subaru of Gwinnett! More
by SBeam
Employees Worked With
Mary Alyssa Elery
August 10, 2016
Very efficient, vehicle was in and out in time promised. Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and fre Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and free wifi. And they top it off by giving your car a bath! More
by dlbejbdeb
Employees Worked With
Alyssa Elery
