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3,044 Reviews of Subaru of Gwinnett - Service Center
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February 06, 2017
Service Appointments Always Available: Why I Drive 40+ Miles Service is always timely, they call me by name when I show up and have a clean waiting area stocked with free snacks. I live 40+ miles away with anoth Service is always timely, they call me by name when I show up and have a clean waiting area stocked with free snacks. I live 40+ miles away with another dealership 10 miles from my house, but make the drive to Gwinnett Place Subaru b/c they always have appointments available. I do find the price of an oil change to be very high. More
by Michael Landry
Employees Worked With
Issa Kone
February 04, 2017
Reiew Issa was friendly and concerned with delivering great service!! I still think your price is very high for a an oil change, especially when you purch Issa was friendly and concerned with delivering great service!! I still think your price is very high for a an oil change, especially when you purchased the vehicle at your dealership More
by Joalwinga
Employees Worked With
Issa Kone
February 03, 2017
Great Customer Service I love taking my Subaru in for service at Gwinnett Place Subaru, the staff are so friendly and helpful. Alyssa found a coupon online for a discount on I love taking my Subaru in for service at Gwinnett Place Subaru, the staff are so friendly and helpful. Alyssa found a coupon online for a discount on my oil change, which was such a nice gesture. More
by maryclairephoto
Employees Worked With
Alyssa Elery
February 02, 2017
Great place to buy and service I am so happy with Subaru of Gwinnett, I drive from "the Bluff" to service my vehicle there. Yup, 5 hours each way for the customer service of Alyssa. I am so happy with Subaru of Gwinnett, I drive from "the Bluff" to service my vehicle there. Yup, 5 hours each way for the customer service of Alyssa. Thank you so much. More
by Crablady1
Employees Worked With
Alyssa Elery
January 24, 2017
Service Very Nice! On time, cheerful service, well explained and efficient. It was a peaceful place to work while service was performed on my car. Thanks! Very Nice! On time, cheerful service, well explained and efficient. It was a peaceful place to work while service was performed on my car. Thanks! More
by Cejames3
January 24, 2017
First maintenance checkup. When I arrived at the service entrance, a man with a nice smile motioned me to drive my car in. Another man came to me to do a walk around the car to When I arrived at the service entrance, a man with a nice smile motioned me to drive my car in. Another man came to me to do a walk around the car to do a paint check after which I was introduced to the man who would oversee my case. He explained what was going to be done and the time it would take. I was told it would take between an hour and an hour and a half. The crew finished working on my car after 75 minutes which included a car wash. The service and attitudes of staff were very good. More
by cmj
Employees Worked With
Do not remember names.
January 18, 2017
Excellent This was my first visit to this dealership for service, I will be back - - all the employees I encountered were very friendly and the waiting areas we This was my first visit to this dealership for service, I will be back - - all the employees I encountered were very friendly and the waiting areas were well stocked & clean - - my one recommendation, bring your own oil or insist you only be charged for what your car holds - my 2016 Outback with 2.5 engine takes 5.1 quarts yet I was charged for a full 6 quarts - this may not seem like much on an individual basis (about $7 at Subaru oil retail prices) but think of it in terms of 100s of vehicles and that Subaru likely purchases their oil for well under the $7.69 per quart shown on my receipt - besides, I find it inexcusable that, in todays computer age, the Subaru computers cannot do the math of what to charge for 5.1 quarts - - I find this practice of charging for product _not_ received unconscionable More
by review4you
Employees Worked With
Kyle Formella
January 02, 2017
Service department has become a joke We brought our 2012 TriBeCa for an oil change, alignment, and headlights changed. They managed not to complete half the work when they brought car up. We brought our 2012 TriBeCa for an oil change, alignment, and headlights changed. They managed not to complete half the work when they brought car up. The non- Subaru greeters drive the cars as if they were valets. I observed one individual throw a customer's outback into reverse while it was still moving forward while sitting in the waiting are. Kyke, the service consultant obviously didn't know Subaru's recommendation for oil in our vehicle and presumed we didn't either. Because of the third party greeters and the lack of ability of the consultants to effectively communicate the work needed to their techs, I won't return here. More
by Ed F.
Employees Worked With
Kyle
December 31, 2016
This was my first visit since car purchase This was the first time I took my car for service since I purchased my Subaru Forrester, I was extremely pleased, as always the staff was very helpful This was the first time I took my car for service since I purchased my Subaru Forrester, I was extremely pleased, as always the staff was very helpful and courteous, the wait time for the service was great. More
by dilia17
Employees Worked With
Alyssa Elery, Matthew Walsingham
December 29, 2016
Preventive service. It was a very smooth and pleasant visit. I have always been pleased to do business with Subaru of Gwinnett. I have always stuck with them for service It was a very smooth and pleasant visit. I have always been pleased to do business with Subaru of Gwinnett. I have always stuck with them for service and will continue to. More
by Damnpasswords
Employees Worked With
Alyssa Elery
