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3,044 Reviews of Subaru of Gwinnett - Service Center
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April 03, 2017
Excellent My experience with sales and service is always excellent. I live in Alabama now and have returned to Subaru of Gwinnett for sales and service due to My experience with sales and service is always excellent. I live in Alabama now and have returned to Subaru of Gwinnett for sales and service due to the lack of customer service and extended wait times it takes to have my vehicle serviced at Jim Burke Subaru in Birmingham (the worst dealership I've ever dealt with). More
by Hollie
Employees Worked With
Alyssa Elery
March 23, 2017
Excellent!!!!! Excellent service. Excellent product. Phenomenal customer service. I receive better customer service at this Subaru dealership than I do at my Merc Excellent service. Excellent product. Phenomenal customer service. I receive better customer service at this Subaru dealership than I do at my Mercedes Benz dealership. I would highly recommend this dealership! More
by DebB
Employees Worked With
Kyle Formella
March 23, 2017
Kyle Formella is incredible! I have two Outback's which have been serviced by this dealership for many years. Kyle is an exceptional service rep. He is friendly, knowledgeable, a I have two Outback's which have been serviced by this dealership for many years. Kyle is an exceptional service rep. He is friendly, knowledgeable, always returns phone calls in a timely manner, and takes care of his customers. He is a valuable asset to Subaru of Gwinnett. More
by cpcu
Employees Worked With
March 16, 2017
Truly above and beyond The service department is absolutely the best around. Smiling, helpful and kind people. I would highly recommend coming here for any Subaru service ne The service department is absolutely the best around. Smiling, helpful and kind people. I would highly recommend coming here for any Subaru service needs. Thank you! More
by Lisa Mills
Employees Worked With
Alyssa Elery
March 05, 2017
Love this Crew I am always treated like a very valuable customer when I bring my car to this dealership for service. I could probably find someplace where it was no I am always treated like a very valuable customer when I bring my car to this dealership for service. I could probably find someplace where it was not quite as expensive (but isn't all car service expensive??), but I don't believe I would receive the kind of service that I do here. Each person treats my 17 year old car like it was a brand new one. Shaun, my service adviser, always makes time for me and works with me to get my car serviced in a timely manner. And when it was a matter of safety and fitting with my budget, this dealership allowed me a loaner car for a week. I won't take my car anywhere else. And I positively will own another Subaru should I not be able to keep this one on the road until I no longer drive. More
by Amanda Rawson
Employees Worked With
Shaun Feltner, Kyle
March 02, 2017
My maintenance trip I can't say enough about subaru of Gwinnett except they are very professional, knowledgeable and just down right good people. Always patient, and I can't say enough about subaru of Gwinnett except they are very professional, knowledgeable and just down right good people. Always patient, and kind. More
by Charles Noel
February 28, 2017
Recent maintenance trip They checked all of the areas, recommended some I didn't think of plus preformed the necessary work quickly and efficiently. Which this dealer a area They checked all of the areas, recommended some I didn't think of plus preformed the necessary work quickly and efficiently. Which this dealer a area is provided that has a large picture window into the service area and one can view the mechanic/technician working on the vehicles. I like this more that just hanging aroubf a break area totally blind that you experience with other dealers. My vehicle was returned cleaner that it was when I dropped it off. Great dealership and service dept. More
by Jesse 2013
Employees Worked With
February 22, 2017
Incompetent service A multi point inspection should be a preventative measure. Saying it was completed when in fact it was not caused corroded battery cables to necessita A multi point inspection should be a preventative measure. Saying it was completed when in fact it was not caused corroded battery cables to necessitate getting a new battery earlier than needed. This happened twice & was very frustrating. More
by Fran
Employees Worked With
Sara Angel
February 21, 2017
Fast & Freindly Issa Kone is first class. Knows me by name and really cares about his customers. Was nearby for a business meeting and called Issa to see if he could Issa Kone is first class. Knows me by name and really cares about his customers. Was nearby for a business meeting and called Issa to see if he could get me in for a service since I did not have an appointment. Not a problem. Was in and out in a short period of time. Great facilitates too for working while waiting. Highly recommended! More
by herronsubaru
Employees Worked With
Issa Kone
February 13, 2017
Negligent Service Department I am having an AWFUL experience with Subaru of Gwinnett. I will start by saying that I have spent about $10,000 in service with them over the years, a I am having an AWFUL experience with Subaru of Gwinnett. I will start by saying that I have spent about $10,000 in service with them over the years, and have gone to them for 95 percent of my Subaru service needs. I would like to continue the relationship but unless this issue is resolved in a manner that serves both parties I find it impossible to do so. Late last year, I had them replace an engine in my Legacy GT. While doing that, they did take note that the clutch, flywheel and pressure plate were badly worn but declined to inform me of that even after I had been in correspondence with them thru email about the repair. I specifically asked if there were any issues with the car. Mind you, during this process, I had spoken to several service advisors including the service manager and not one made it known to me that a clutch was needed. At the time of pickup, I get my car and paperwork and leave, happy that my car is back on the road. Two months later, the car won't move. I have it towed back for diagnosis and they tell me a $5,000 transmission is needed because the worn clutch damaged it. I asked, why wasn't I informed that clutch was bad??? Their response was "it was on the second page of the receipt in between the itemization of things we fixed". It also said I had declined the clutch job even though I was not made aware that it was an issue. So now I have a $5000 issue when it would have been a $900 issue if they hadn't lied to me about the status of the car in the first place, then lied about me declining the clutch repair. Crap Service to say the least. More
by dredsky
Employees Worked With
