Subaru of Gwinnett - Service Center

GREAT Thanks to the Service Girl that checked me in.. that suggested I drive loaner while my 30,000 mile was being done... Took my grandson to lunch and had Thanks to the Service Girl that checked me in.. that suggested I drive loaner while my 30,000 mile was being done... Took my grandson to lunch and had great day. I didn't know I could do that.. so thanks for suggesting it. The girl was there on Saturday 1/27 I think Alyssa??? More

Excellant! Outstanding!! Perfection!!! Every detail of my experience was perfect. From the moment I called on Friday to explain that I was in town from out of state, and I was given an app Every detail of my experience was perfect. From the moment I called on Friday to explain that I was in town from out of state, and I was given an appointment immediately for the next morning. Then to arrive on Saturday where I was politely directed to the correct parking space. And then, speaking with my Service Advisor was OUTSTANDING!!! She answered every single question I had and explained every detail of the work in a manner that I could easily understand. We discussed future needs for my vehicle, and I appreciated that she understood my financial limits. She carefully explained to me the priority of each item, and when they should be performed. I appreciate Subaru of Gwinnett, and have absolute confidence in them. More

Bad mechanic I came to this dealer last Friday to do one tire change, 4 sensor replacement on the wheels, and a 4-wheel alignment. One of the advisors said my car I came to this dealer last Friday to do one tire change, 4 sensor replacement on the wheels, and a 4-wheel alignment. One of the advisors said my car got a airbag recall on my legacy, so he gave me a loaner, a 2018 Subaru Legacy. It was a fun car to drive during the 3 days of having it while my car was in service. Didn't expect when I get my car back it seem like it gotting worse. When I drove off the Subaru dealer, my car started to make this whining sound, but it went away and everything was fine after drove down the road. Okay maybe it was a cold start. After continue driving, getting ready to enter the highway going 55, I didn't feel safe, the whole car started to shake! I didn't know what happen to my car so I pull off to the nearest gas station to take a good look. Found out my hubcap was missing, two of my tires pressure valve caps were missing too. I stood at the gas station SMH. I turned back to the dealer and told them what happened to my car and they said they will get it checked out. They gave me back the same loaner, love the car but can't afford it right now. Yesterday I got a phone call saying that my car is ready and the noise that coming from my car is the power steering pump that need to be replaced. That's fine, I told them to replace it. (SO F@#$%ING expensive). 2 hour later went to pick up my car, car smell kind of funny smell like brake, which is not good. But I had enough, I hurry up getting my car and I told myself never go back again. This time I noticed my cell phone holder was missing, my custom Notepad to holder was damaged and damage on my Dash! What the F!@#$! I was in a hurry, and left the place. But when driving on the highway, the car was still shaking, so I took it to a brake shop. I told them the situation, they changed out the rotor and everything was fine. Simple stuff Subaru technician can't find the solution...They torture your car by putting up on the car lift and start the car on the lift, try to wear down your rotor and brake pad instead taking the rotor and have it machine shave down the rotor. You should be ashame of yourself for become a mechanic in this Subaru for this simple stuff you can't do. People be careful of your car being service here. More

Best Service Experience of My Life We've been having our cars serviced throughout all of our adult life at the various dealerships where we purchased or just near our home/office. None We've been having our cars serviced throughout all of our adult life at the various dealerships where we purchased or just near our home/office. None of these visits can compare to our recent service experience at Subaru of Gwinnett - and it is 2 hours from our home. Their process is totally streamlined with the customer in mind. We were met by someone who gets took basic information and escorted us to our choice of their 2 waiting rooms (one with a TV and one without). In a short time, our Service Advisor invited us to her office for a full review of the reason for the visit; what to expect, etc. When our visit turned out to be a lot longer than we had expected (ours is a recent purchase that was a fairly significant upgrade in the Outback, especially the entertainment system and needed a major software update) - we were immediately offered a loaner car which we used to do some last minute Christmas shopping. Our car was finished within the time estimated; we then checked out with the service advisor (another seamless process) and our car was promptly brought to us (including a wash/vacuum). More

A thorough and caring attitude Even when describing clinks, squeaks, vibrations, I've always experienced a caring and listening person in Jill Thurston. Even beyond the quirks of a Even when describing clinks, squeaks, vibrations, I've always experienced a caring and listening person in Jill Thurston. Even beyond the quirks of a car, she cares about YOU. More

Pleasant experience Everyone smiles! Never a grumpy look first thing in the morning. Very courteous, open doors for you, show you snack bar, always yes mam, clean cloth Everyone smiles! Never a grumpy look first thing in the morning. Very courteous, open doors for you, show you snack bar, always yes mam, clean clothes, ready to help, good hygiene. If I have a question that cannot be answered on the spot the employee will find me and give me the answer before I leave. Very well oiled operation, good quality people who enjoy their work place. More

My experience. I was waited on promptly. My service advisor explained what services would be performed, and what charges would be covered by my service agreement and I was waited on promptly. My service advisor explained what services would be performed, and what charges would be covered by my service agreement and what ones would be my responsibility. More

Quickly diagnosed the problem and fixed it I was able to make a last minute appointment when my car had some trouble starting. I arrived early but was seen immediately. A bad cell in the batter I was able to make a last minute appointment when my car had some trouble starting. I arrived early but was seen immediately. A bad cell in the battery was diagnosed and a new battery was recommended which was quickly installed. The service person I dealt with was friendly and curteous and answered all my questions clearly and patiently. More

You have the customer covered. Service advisor kept me appraised of car status; oil change and free wash took a little over an hour, but I didn't have any appointment. Service advi Service advisor kept me appraised of car status; oil change and free wash took a little over an hour, but I didn't have any appointment. Service advisor showed me the oil dipstick level (double check) on my drive out. Waiting area is like airline VIP area...free drink, snack, clean modern waiting areas, friendly staff. TV remote in rear TV waiting area lets customer control the TV. (Latest scandals on FoxNews, No spa, sauna, or waitress). Window to service area for those so inclined. More

Always a pleasure to visit this dealership! Love, love, love this dealership. I'm always treated with dignity and respect. This service department goes above and beyond to help their customers Love, love, love this dealership. I'm always treated with dignity and respect. This service department goes above and beyond to help their customers! I tried the day before to take my car in to my local Subaru location and was turned away since I didn't have an appointment. I will travel 50+ miles anytime to be treated the way that Gwinnett Subaru treats their customers. Since I travel a good bit with my job, these guys and gals keep me safe! I can't thank you enough!! More