Subaru of Gwinnett - Service Center

Incompetent Service Manager The service manager Jill is beyond incompetent and appears to be over her head in her job duties. She’ll be disrespectful to me, a customer then get r The service manager Jill is beyond incompetent and appears to be over her head in her job duties. She’ll be disrespectful to me, a customer then get red and angry when I asked that she not speak to me like I’m ignorant just because I may be asking questions she is unable to answer. Perhaps Subaru of Gwinnett should find a better and more equipped Service Manager who can handle the pace of their job. Will not be returning and cannot trust a dealership with my car if they are comfortable hiring someone who is not prepared or able to function at their job of being the “Service Manager.” More

Good repairs under warranty, not reliable if none-warranty Good service during replacement of defective item under warranty/re-call, dealer provided loaner car during repairs and informed me over the phone pro Good service during replacement of defective item under warranty/re-call, dealer provided loaner car during repairs and informed me over the phone promptly. Very good service and no problem there so far. However, when I asked to diagnose a problem not related to warranty/re-call, wrong recommendation was provided to me that was not related to the issue at hand. Furthermore, I was recommended to replace items that were already installed earlier and are in perfect operational condition. I took my car to another mechanic who diagnosed car’s problem correctly and in under 10 minutes. I am quite unhappy about this occurance and hope that service management will look into this issue. I will inform service manager about this as well. More

Professional and friendly I am so happy I chose Subaru of Gwinnett over other service options. It was a long drive from home but my 2014 Outback, Clara Belle, is better for I am so happy I chose Subaru of Gwinnett over other service options. It was a long drive from home but my 2014 Outback, Clara Belle, is better for the experience. Shaun Feltner my service advisor was very professional and informative. Well done Gwinnett! We'll be back. More

Excellent customer service So far, I am a very satisfied customer. Your dealership is over an hour's drive from where I live, but because of your friendly staff and excellent cu So far, I am a very satisfied customer. Your dealership is over an hour's drive from where I live, but because of your friendly staff and excellent customer service I do not mind the drive at all. More

Haldeman 2016 Outback My wife, who normally drives the car, was out of the country, and I have no License. Due to hearing impairment, I requested e-mail correspondenc My wife, who normally drives the car, was out of the country, and I have no License. Due to hearing impairment, I requested e-mail correspondence concerning my request for service. Mr. Kone was extremely polite and cooperative, observing my every request. The car was transported to your dealership, serviced on time and delivered back to us in good condition. I appreciate the manner in which my every request was handled. Thanks again. Willard Haldeman More

Excellent service! Excellent experience! The service was great and the wait was not long at all. We were very pleased and loved the added bonus of cleaning up our vehicl Excellent experience! The service was great and the wait was not long at all. We were very pleased and loved the added bonus of cleaning up our vehicle. More

Friendly and efficient Always available to answer questions and the waiting room is comfortable with several amenities. I appreciate the complementary car wash. Personnel Always available to answer questions and the waiting room is comfortable with several amenities. I appreciate the complementary car wash. Personnel are friendly and I feel like a member of their family, More

Great It was a pleasurable experience and I would recommend this dealership to my friends and family. I will most likely use this dealership again both as a It was a pleasurable experience and I would recommend this dealership to my friends and family. I will most likely use this dealership again both as a service and sales. More

Subaru of Gwinnett This is a outstanding organization, I have been with this dealer for 5 years and have nothing negative to say regarding the sales and service dept.. T This is a outstanding organization, I have been with this dealer for 5 years and have nothing negative to say regarding the sales and service dept.. These guys are on the job. More

GREAT Service experience VERY friendly staff that is concerned about meeting all the customers needs - - waiting area comfortable, clean & well stocked (coffee/tea/soda/water/ VERY friendly staff that is concerned about meeting all the customers needs - - waiting area comfortable, clean & well stocked (coffee/tea/soda/water/snacks) - - restrooms well maintained - - More