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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,045 Reviews

3,045 Reviews of Subaru of Gwinnett - Service Center

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May 21, 2018

6K miles service I had my Subaru first service at Subaru of Gwinnett. They were very friendly, accommodating and helpful even though I had to move up my appointment se More

by vogiaodoan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Elery, Sebastian Lewallen
May 31, 2018 -

Subaru of Gwinnett responded

We are pleased to hear you found our staff was so friendly and helpful! If you're ever in need of more help, please let us know!

May 18, 2018

Excellent! I was greeted warmly, the service techs updated me at each step. I liked that they photographed my car before service. The car was completed on time a More

by MJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
May 31, 2018 -

Subaru of Gwinnett responded

MJ, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2018

Excellent Always professional and friendly. Excellent service, accommodating. I highly recommend this location. I drive from Decatur past the Decatur location t More

by PROSPERITYGROUP06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018 -

Subaru of Gwinnett responded

Thank you so much for choosing Subaru of Gwinnett for all of your service need! We look forward to your next visit with us!

May 17, 2018

Outstanding service department I arrived on time and was cheerfully greeted. Shaun answered all my questions and my service was done in a very timely manner. In fact, a little less More

by GOLDENJNB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Lebron
May 31, 2018 -

Subaru of Gwinnett responded

We are glad Shaun was able to get you back on the road in a timely manner. If you have any further needs or questions, please give us a call. We're always happy to help!

May 17, 2018

My frist experience at a Subaru dealer was above Five Stars Excellent experience just to have my tires check, fast check in the Express Lane service and accommodating and great customer service for the young la More

by Sablejohnsn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella and parts department ladies.
May 31, 2018 -

Subaru of Gwinnett responded

Hazel, thank you for sharing your response to our staff's outstanding customer service! We look forward to being of service to you again down the road!

May 15, 2018

Go to another dealer Garbage service department. No one above the age of 25.... One of the kids tried to charge me $125 for an oil change before talking to his supervisor More

by igmagea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2018

oil change Nice waiting room, efficient service, no high pressure sales pitch for stuff that's easy to DIY, and not really needed anyway. I didn't buy my car at More

by ZSMITH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kyle Formella
May 31, 2018 -

Subaru of Gwinnett responded

We are pleased to hear our staff always take such great care of you! Until the next time we meet, take care!

May 11, 2018

Great Service The service department is prompt and attentive. I was able to get a full inspection of my new car in 45 minutes. They didn’t try to up sell me on thin More

by Crista2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa Kone
May 31, 2018 -

Subaru of Gwinnett responded

Crista, we're glad you had such a wonderful experience with Issa! Thanks for taking the time to leave a review.

May 11, 2018

Professional and efficient Brought the car in for routine service appointment. Car was taken in before the time allocated and returned in a timely manner. Staff was professiona More

by AirlinePilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
May 31, 2018 -

Subaru of Gwinnett responded

It's great to hear our staff was able to get you back on the road in a timely manner! We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2018

Outstanding I ran late and the girls stayed late for me. They had my loaner ready. I was literally in the dealership for less than 3 minutes. They were very More

by ZIERL4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know their names.
May 31, 2018 -

Subaru of Gwinnett responded

We appreciate your positive review about your recent service experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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