Subaru of Gwinnett - Service Center

Poor Communication and Disorganized Very poor on all aspects. Looking for another dealer to service vehicle. This has, sadly, left me with a very dim view of Subaru as a brand so sincere Very poor on all aspects. Looking for another dealer to service vehicle. This has, sadly, left me with a very dim view of Subaru as a brand so sincerely hoping it's a dealer issue More

Absolutely awesome. Had a wheel bearing replaced a few years back. Great awesome one day service. Made an appointment dropped it off early and got a call when completed Had a wheel bearing replaced a few years back. Great awesome one day service. Made an appointment dropped it off early and got a call when completed. Recently had an evap system leak repaired. Also had a recall associated with fuel tank covered. During the service an additional engine code.. The additional engine code was also covered by the recall. Saved me over a thousand dollars because of honesty and inegrity of staff. Got many other repair recommendations but didnt feel presured to pursue. Seriously considering making them my sole service provider. And biggest win with both trips was that end total ended up being more than 100 dollars less than what was quoted. More

Sketchy Was told my tires needed alignment. I opted to have them aligned where I bought tires, but didn’t. Next service expected to need tire alignment. Nop Was told my tires needed alignment. I opted to have them aligned where I bought tires, but didn’t. Next service expected to need tire alignment. Nope - everything is ‘fine’. When questioned, they offered to “put the car on the rack & check”. Why would I trust them?! Complimentary “wash” left streaks (dirty/clean) from car wash, bugs & greasy palm print on hood. Their quality is sub par. More

EFFICIENT, FRIENDLY SERVICE TO MY CAR WAS HANDLED IN AN EFFICIENT AND FRIENDLY MANNER AND THE WAITING AREA WAS PLEASANT AND CLEAN AND THE BATHROOM WAS CLEAN. THANKYOU. SERVICE TO MY CAR WAS HANDLED IN AN EFFICIENT AND FRIENDLY MANNER AND THE WAITING AREA WAS PLEASANT AND CLEAN AND THE BATHROOM WAS CLEAN. THANKYOU. More

Excellent service as always! I purchased both of my Outbacks from Subaru of Gwinnett and have always had them serviced there as well. The Service department is top notch and alway I purchased both of my Outbacks from Subaru of Gwinnett and have always had them serviced there as well. The Service department is top notch and always professional and friendly. They always keep me updated on my service visit and do whatever they can to make my appointment as smooth as possible. If I need a loaner, answers or a ride I can count on Alyssa, Shaun, Kyle and Issa to go above and beyond to provide what I need. I highly recommend Subaru of Gwinnett Service department. More

Quick and professional service The appointment process was online and easy to do. Zero wait time when I arrived for my appointment and the process was quick and very professional. I The appointment process was online and easy to do. Zero wait time when I arrived for my appointment and the process was quick and very professional. I waited on-premise for the service to be completed and the waiting room was clean, comfortable and with complimentary wi-fi and refreshments. I was informed of the work to be done and its progress. The service representative told me that the car battery was weak and that it will be replaced at no charge as part of the Subaru warranty. The car was washed and clean when returned to me. Great experience. More

Friendly Always friendly, courteous people to help you. Sometimes they will run a little long on the time frame, but they come out and let you know and will o Always friendly, courteous people to help you. Sometimes they will run a little long on the time frame, but they come out and let you know and will offer loaner car if needed. Waiting areas are clean and they offer free water and sodas and a few snacks in case you have to wait for a while. Several different tv areas and free wi-fi. More

Excellent Service It is stress free, friendly environment and always I like one to one close relationship.. I have full confidence in Jill, Alyssa and other service sta It is stress free, friendly environment and always I like one to one close relationship.. I have full confidence in Jill, Alyssa and other service staff. My 2007 Subaru Forester is in good hands. More

Gwinnett Subaru is Excellent Returned again for routine service and recently had to schedule service for my other car which was not a Subaru. The experience could not have been mo Returned again for routine service and recently had to schedule service for my other car which was not a Subaru. The experience could not have been more different. Everything a Gwinnett Subaru runs smoothly from talking to an advisor, to booking an appointment (great user-friendly website), waiting while service occurs (great environment) and getting a summary of what was done. I have never had a bad experience at Gwinnett Subaru. More

2014 Subaru Forester Oil Consumption Problem On three separate occasions I have had to return my vehicle to the service department. Two weeks later the smell of burning oil. The second time the s On three separate occasions I have had to return my vehicle to the service department. Two weeks later the smell of burning oil. The second time the same issue. I picked my vehicle up on a Friday evening and on Saturday afternoon I noticed oil leaking under the vehicle. More