Subaru of Gwinnett - Service Center

Love Gwinnett Subaru Bought my Impreza at this dealer five years ago. Service has been excellent all that time. They know how to do it. The service work itself and the Bought my Impreza at this dealer five years ago. Service has been excellent all that time. They know how to do it. The service work itself and the team that works with the customer. More

Super service Computer went down while I was in for service. They didn’t miss a beat. Explained why my oil change was going to take a few minutes longer and thanked Computer went down while I was in for service. They didn’t miss a beat. Explained why my oil change was going to take a few minutes longer and thanked me for being patient and then competed the oil change. Now THAT’S customer service. This dealership really shows that they appreciate their customers. More

Your personnel do great pr I have dealt with two outstanding representatives.of your company. Matthew Walsingham has continued to be available and answer questions long after I I have dealt with two outstanding representatives.of your company. Matthew Walsingham has continued to be available and answer questions long after I bought my Subaru and I commend him for being such a great asset to your organization. My experience yesterday was more complicated. I had several not too helpful reaponses from women who answered your phones and didn't know answers, but those calls were followed by dealing with JEFF in your service dept. He encouraged me to being the car right in, had looked up my info before I got there, and met me in the lot. He assured me that he could manage the service in the limited time I had -- and he did so. He was positive and upbeat and really saved the day for me. He is also a wonderful asset to your company. More

Service My service rep was knowledgeable and kept me informed about the length of my service. I had a difficult repair and it did take about 2 hours, but I My service rep was knowledgeable and kept me informed about the length of my service. I had a difficult repair and it did take about 2 hours, but I was informed about that and chose to stay. I have referred a friend to you for service but don['t know if she actually made it there. Would refer again. More

Awesome is Right! Kyle is awesome, the detail guys are awesome and the dealership atmosphere is as well. And the mechanical care team has always taken care of everythi Kyle is awesome, the detail guys are awesome and the dealership atmosphere is as well. And the mechanical care team has always taken care of everything well. Wouldn't take my (3rd) Subaru to any other dealership. More

Covered under warranty? I THINK NOT! I was told that I needed new brake pads and rotors on my 2018 STi which is my daily. I was told that it was covered under warranty, so I preceded to g I was told that I needed new brake pads and rotors on my 2018 STi which is my daily. I was told that it was covered under warranty, so I preceded to give the dealership my car and told that it would be finished in 2 hours. 2hrs roll by and was told that the brake pads were not in stock and would be 3 days to receive. So 2 days later I receive a phone call saying that I would not be covered under warranty out of the blue which came as a surprised to me. When asked why I only received a “we need the report from the field engineer” which as been almost a week. So tell me subaru of Gwinnett what was the reason that my brake pads were not covered? Also side note Issa Kone was a great advisor and gave me everything I needed to know and helped me to the last min so none of this is his fault. More

Excellent service The service department goes above and beyond to care for the cars and the owners. You are promptly greeted and escorted to the lounge. Then the serv The service department goes above and beyond to care for the cars and the owners. You are promptly greeted and escorted to the lounge. Then the service advisor explains what the cost of the service will be. More

Quick oil change The service was quick and painless. I'll be returning here for sure. Jeff was very helpful and has become a new buddy of mine. Thanks! The service was quick and painless. I'll be returning here for sure. Jeff was very helpful and has become a new buddy of mine. Thanks! More

Friendly and Fast Had a great experience with the staff, who got me in and out in less than an hour on a very busy Saturday. I will definitely return. Had a great experience with the staff, who got me in and out in less than an hour on a very busy Saturday. I will definitely return. More

Great Experience Brought car in for tire replacement. Had a great experience with Kyle and Subaru of Gwinnett. Was in a time crunch, but they Got the job done ahead of Brought car in for tire replacement. Had a great experience with Kyle and Subaru of Gwinnett. Was in a time crunch, but they Got the job done ahead of tome. They were able to give me a loaner for a few hours so I can continue getting my work done. It was a smooth, very professional and relatively painless visit to the service dept. would recommend them again More