Subaru of Gwinnett - Service Center

Excellent service! No matter how difficult the diagnosis! Service at subaru of gwinnett is always customer focused. Over the years I have always taken my car back to the service department at the dealership b Service at subaru of gwinnett is always customer focused. Over the years I have always taken my car back to the service department at the dealership because #1 the service manager and her staff make me feel like part of their subaru family! I trust them to be more knowledgeable and caring regarding my car. The relationship I have with this service department has caused us to be a two subaru family . This is also why i will return to SOG to purchase my next Outback! I dont know the last names of many of the individuals who have assisted me but I appreciate the impressive staffing of this service department and its manager! More

Rethinking the Dealership I wasn't a fan of going to the "stealership" for any services, as I've had such terrible experiences in the past. But this is my first Subaru and my I wasn't a fan of going to the "stealership" for any services, as I've had such terrible experiences in the past. But this is my first Subaru and my first oil change with Subaru of Gwinnet (the first oil change was free -bonus, especially with the prices of synthetic oil). I found the service exceptionally courteous, as the waiting rooms were comfortable and amenable. The service person (Jeff) assigned to my experience kept me informed throughout the process and while there was some up-selling, I couldn't deny I needed to new wipers and engine filter (I actually had my local service recommend an engine filter prior to coming so I was comfortable it truly was needed). They also recommended a new cabin filter, but I declined until next time as I can't see replacing this every 6 months. But there was no attitude when I made this decision - all so very different from my previous dealership experiences. They washed my car and vacuumed the interior and the service person even took the time to go through the digital menus and set my next service reminder. Unfortunately, when I purchased the vehicle I was in a hurry and didn't have time to take the sales person up on his offer to do so. I wan't planning on returning to the dealership for further service, but I think I will now. The car wash, waiting room comfort, expertise, and honest recommendations as to what I needed (although I'm sure there's always an opportunity to "sell") has changed my mind about dealerships - at least this one. I'm very comfortable planning my next service visit with them. More

WONDERFUL! Everyone at this Dearlship is absolutely wonderful. When waiting in the quiet lounge I was not only able to observe on how employees enteract with one Everyone at this Dearlship is absolutely wonderful. When waiting in the quiet lounge I was not only able to observe on how employees enteract with one another but with also with other customers waiting as their cars where being serviced. If something was found or if was going to take longer than expected someone would always come and sit an speak with the customer. This is my first Subaru and I will never forget what Matthew Walsingham said “Welcome to the Subaru Family” That is the level of service you will receive here. THANK YOU! More

Alyssa was awesome! We made an appointment including time , not just a day. When an upgrade extended the time we would have to wait, Alyssa offered us a loaner car and we We made an appointment including time , not just a day. When an upgrade extended the time we would have to wait, Alyssa offered us a loaner car and we were able to take a walk in a nearby park to help pass the time! She answered our questions and made sure the technicians checked out our issues with GPS. This was easily the best service experience we’ve ever had at a dealership. Not only was Alyssa good at her job, she made us feel very comfortable. Also had a chance to chat with Adam (our sales rep) who we also appreciate. So far, Gwinnett Subaru gets an A+ from Bill and Leanne! More

Routine oil change plus mirror repair. My 2016 Subaru Legacy was in for oil change and passenger side mirror repair. I struck a pole in bad weather. My car was ready faster than promised, c My 2016 Subaru Legacy was in for oil change and passenger side mirror repair. I struck a pole in bad weather. My car was ready faster than promised, clean and repairs were 50% less than expected. I have driven BMWs, Lexus, and Honda Accords. I could not be more pleased with my Subaru. Comfortable to drive, inexpensive to maintain and looks great. My lease is up in 6 months and I am planning to be with Subaru for many years to come. Subaru of Gwinnett really understands what customers want. They get it. More

Good service Provided a loaner since needed to keep my car and was communicative about my issue. Everyone at Gwinnett Subaru is friendly and the waiting area is c Provided a loaner since needed to keep my car and was communicative about my issue. Everyone at Gwinnett Subaru is friendly and the waiting area is comfortable. More

very good service started shaky but it got much better when Jill got involved very good service after that. I will come back to this service center and to buy n service started shaky but it got much better when Jill got involved very good service after that. I will come back to this service center and to buy next car. More

Love my Subaru This was my first Oil Change on my New Outback. The service went well did not have to wait to long. The next time I need a oil Change I'll be back. This was my first Oil Change on my New Outback. The service went well did not have to wait to long. The next time I need a oil Change I'll be back. More

Service department did an excellent job in informing me on the maintenance and upkeep of the Subaru that I inherited from my uncle. I have become much more appreciated did an excellent job in informing me on the maintenance and upkeep of the Subaru that I inherited from my uncle. I have become much more appreciated of the vehicle thanks to my Subaru service department representative. Thank you and I look forward to Subaru of Gwinnett taking care of all of my vehicles needs. More

Place to trust Always greet with smile and provide thorough inspection and service. And notify you the status of the service. This dealer is very clean and provide Always greet with smile and provide thorough inspection and service. And notify you the status of the service. This dealer is very clean and provide comfortable waiting environment as well. This is why I keep coming to this place. More