Subaru of Gwinnett - Service Center

Solved the problem that a independent shop couldn't. Made it easy by offering a courtesy car. Would bring it here first in the future. that a independent shop couldn't. Made it easy by offering a courtesy car. Would bring it here first in the future. More

Quality Service with attention to detail My 2011 Forester was due for oil change so I brought it in for that and front end alignment. I knew brakes were due but did not know how long I had l My 2011 Forester was due for oil change so I brought it in for that and front end alignment. I knew brakes were due but did not know how long I had left. They pointed out that I was down to .1 and not safe to drive any more so I had the work done then. Very good job--more expensive that some other places but work done while I waited and done right with genuine Subaru parts. More

Total complete customer service!! Very efficient, listened well to all issues, wifi, pleasant waiting area, extremely accomodating . My service rep, Issa Kone rocked!! Tyler the servi Very efficient, listened well to all issues, wifi, pleasant waiting area, extremely accomodating . My service rep, Issa Kone rocked!! Tyler the service mechanic was thorough and knowledgable which let me know my car would be safe. Thanks again! Will recommend highly to all. More

Quick and Easy I dealt with the service writer Alyssa, who walked me through getting new tires for my all wheel drive as one blew out, and I had to replace all four I dealt with the service writer Alyssa, who walked me through getting new tires for my all wheel drive as one blew out, and I had to replace all four because of the tread wear differential. She was very helpful, informative about the tire options, and I was able to get the tires changed without being inconvenienced as I was eligible for a loaner vehicle. I'm very happy with the tires I chose, and she explained the details of the rebate submission so that I was easily able to file for it. I've enjoyed working with her, and I enjoyed working with Adam Anderson who was my salesman two years ago. More

ALWAYS great service! Subaru of Gwinnett always listens and goes the extra mile for complete satisfaction. I drive 30+ minutes past other Subaru dealers to go there for se Subaru of Gwinnett always listens and goes the extra mile for complete satisfaction. I drive 30+ minutes past other Subaru dealers to go there for service. Kyle, Allysa and the whole service dept under Jill Thurston is top rate.!! More

Not up to par with past visits This was my fifth visit. All prior visits were handled in a quick but professional and courteous manner. Let me hasten to say that no one was rude. This was my fifth visit. All prior visits were handled in a quick but professional and courteous manner. Let me hasten to say that no one was rude. However personal service has slipped a little. When I arrived I was not met by anyone for about five minutes, then when service was completed and my car was returned to the exit pickup area I had to find someone to point out that my car was ready to go. These are "small" things, and maybe not so note worthy. The work was done in a timely manner and to my satisfaction. I feel confident that my Outback was in good hands. More

Great people to deal with ! As I told Alyssa that I feel like I'm the most important person in the building while I'm waiting for my car too be serviced As I told Alyssa that I feel like I'm the most important person in the building while I'm waiting for my car too be serviced More

Not as attentive as they once were. My 2018 Outback was in the Service department for over 10 days due to a part on backorder. I left 3 messages for an update. No one called back until I My 2018 Outback was in the Service department for over 10 days due to a part on backorder. I left 3 messages for an update. No one called back until I posted on Facebook. Although the new part fixed the problem not everything was put back together correctly. Just not like Subaru of Gwinnett !! More

Fast, Professional & Courteous The folk at Subaru of Gwinnett are very good in what they do. They explain the work that will be done on your car and what to expect in the future. Th The folk at Subaru of Gwinnett are very good in what they do. They explain the work that will be done on your car and what to expect in the future. They provide loaner vehicles when they will take longer than 2 hours and you need to be somewhere, unlike other dealers. More