Subaru of Gwinnett - Service Center

Very friendly, understanding & easy appointment availability I am pretty particular on certain items - one in particular is that NO power tools are used on the locking wheel nuts - the service advisor (Kyle Form I am pretty particular on certain items - one in particular is that NO power tools are used on the locking wheel nuts - the service advisor (Kyle Formella) completely understands my concern & insured compliance with my request by actually doing the final install of wheel nuts himself - I didn't expect him to do this, but, he obviously wanted to do whatever it took to do this particular task to my standard - - we live South of Atlanta (in Fayetteville, GA) - while Subaru of Gwinnett isn't the dealership nearest us, it is easier to access, easier to schedule a service appointment & I am extremely pleased with the level of service we have received - More

Have my dream car, staff are always excellent Since the first time we walked into the Subaru of Gwinnett. The staff have been excellent and helpful every step of the way. The buying process was no Since the first time we walked into the Subaru of Gwinnett. The staff have been excellent and helpful every step of the way. The buying process was no pressure absolutley willing to let us test drive 50 different cars if that is what made me certain of my choice. We came from low, to high, to mid... and finally settled on the best of both world's the new 2018 crosstrek with eyesight. Its smooth and wonderful and goes anywhere I will ever need with all the safety features I really needed my new car to have. We just recently took it back in for its 6k check up and the team always goes so far above and beyond. There is no doubt that id reccomend them to all my friends, family and coworkers! More

Much better quality!!! Had all new brakes for my 2011 Outback and learned my lessons never to go another auto shops for brakes or any services to save some money. Had all new brakes for my 2011 Outback and learned my lessons never to go another auto shops for brakes or any services to save some money. More

AMAZING The staff was so proficient and dealt with the issue in a timely manner. They were very courteous and was able to answer all the questions that were a The staff was so proficient and dealt with the issue in a timely manner. They were very courteous and was able to answer all the questions that were asked. More

good service I alway enjoy working with Kyle Formella. He is very good at his job.He should climb the ladder to be a great service manager one day I alway enjoy working with Kyle Formella. He is very good at his job.He should climb the ladder to be a great service manager one day More

I love this place This is the only dealership that I love. I can bring my 5 year old daughter and sit in the kid’s lounge. The snacks are a nice touch too. Everyone be This is the only dealership that I love. I can bring my 5 year old daughter and sit in the kid’s lounge. The snacks are a nice touch too. Everyone be treats you with respect here. I’ve NEVER had a bad experience here. More

Quick patch repair of flat tire. I ran over a rubber bungee strap and the hook punctured the tire and caused the rubber strap to bang up against the side of the car while the wheel wa I ran over a rubber bungee strap and the hook punctured the tire and caused the rubber strap to bang up against the side of the car while the wheel was spinning. The Subaru of Gwinnett service department quickly patched the tire and cleaned the rubber marks from the side of the car in a timely fashion for a reasonable cost. More

Lot of issues after sales Car in shop 3 times since purchase. Seems to be very little in the way of thanks for buying a vehicle. They've been good about a loaner . Car in shop 3 times since purchase. Seems to be very little in the way of thanks for buying a vehicle. They've been good about a loaner . More

After 10 years of excellent experience from Subaru Dear Managers Herb Jennifer & Gary I want to share exemplary reports and genuine gratitude to all the service & sakes crew. Jill Issa Kyle Shawn Dear Managers Herb Jennifer & Gary I want to share exemplary reports and genuine gratitude to all the service & sakes crew. Jill Issa Kyle Shawn & Alyssa & those behind the scenes or under the hood like Mr Willis have always been delivering superb quality service . Growing Together With You, Gaudelia Baltazar More

A great experioence getting a new motor!!! My motor was using oil, and Subaru replaced my motor. I can now go another 100,000 miles. Had an awesome experience all the way around. My motor was using oil, and Subaru replaced my motor. I can now go another 100,000 miles. Had an awesome experience all the way around. More