Subaru of Gwinnett - Service Center

Purchased new 2019 subaru Ascent Came into Subaru of Gwinnett for routine service on my 2017 Outback which I purchased from Subaru of Gwinnett 11/29/16. The Ascent car caught my eye Came into Subaru of Gwinnett for routine service on my 2017 Outback which I purchased from Subaru of Gwinnett 11/29/16. The Ascent car caught my eye and Mike Quigley in sales let me test drive the car, which I loved. Mike is very knowledgeable and no pressure sales tactics. I thought on it overnight and came in to buy it on Tuesday. I very much enjoyed the sale and know Mike will help with any questions I might have in future. The financial part went smooth with Lance Willhite and everything was explained so I didn’t have any questions. I’m so glad Herb Hoffman, manager set me up with the right people, it was such a pleasure buying this car. to finish my wonderful experience Alyssa Elery in service had a hitch installed and made sure everything was taken care of properly. she has always done a great job, I would not go to any other dealer. More

Been a customer since 2003. Good service and friendly service Reps. Dealership is small enough to recognize their regular customers on site when they arrive. Worth the drive to Good service and friendly service Reps. Dealership is small enough to recognize their regular customers on site when they arrive. Worth the drive to get there. More

Great people and great place To Whom May Concern, Great people and great place. everyone is nice and helpful. I will recommend the service department to all my friends and fa To Whom May Concern, Great people and great place. everyone is nice and helpful. I will recommend the service department to all my friends and family. More

Always get a second opinion Always, always get a second opinion. I have always trusted my dealership because they are suppose to be the experts of your brand. But at the end of t Always, always get a second opinion. I have always trusted my dealership because they are suppose to be the experts of your brand. But at the end of the day, it’s all about making money. I get that. It’s a business that needs to make money, but when it comes to lying to customers to make money, it’s ethically wrong. I was told that I needed to get three things replaced due to engine light coming on. One, it costs way too much at the dealership to fix and my service advisor could care less that I don’t have the money. I did not appreciate the way he talked to me when I asked what kind of options I had. Two, my car was too new to have those specific problems. I went to a trusted friend who owns a shop and he quadruple checked and could not find the problems that SOG said that I had. He showed me what the problems were, actually showed me on the car, and now will get my car tuned at his place. There was nothing wrong with my belt, my alternator, or my tensioner. At all. I needed a tune up. I will NEVER go back to Subaru of Gwinnett. More

Very Happy Owner Very easy to pick a service time and date with their on-line site. When you arrive everyone is helpful and curtious. Details and pricing of service t Very easy to pick a service time and date with their on-line site. When you arrive everyone is helpful and curtious. Details and pricing of service throughly explained. Pleasant waiting room. More

Excellent Service As always, service was excellent. Was able to schedule an appointment that was convenient for me. Staff are courteous and very professional. Servic As always, service was excellent. Was able to schedule an appointment that was convenient for me. Staff are courteous and very professional. Service was provided in the time frame estimated. Dealership is very clean. More

Subaru of Gwinnett takes care of you Not only is their facility clean, user friendly, full of drinks galore, and environmentally conscious, but their staff is also friendly, efficient, in Not only is their facility clean, user friendly, full of drinks galore, and environmentally conscious, but their staff is also friendly, efficient, informative, and helpful, They also go the extra step for their customers and delivered my car to me in Sandy Springs. I can't say enough good things about this place and these people. More

Uncompromising Service From the check-in process to the check-out process, everything was first class. Waiting rooms or loaner car, oil change or major service, new car or From the check-in process to the check-out process, everything was first class. Waiting rooms or loaner car, oil change or major service, new car or older, you are treated with respect and kept informed of your vehicle’s progress. More

Excellent and FAST service This is how a service center should be run! The turn around time prompted. They definitely under promised and over delivered. I will use them in the f This is how a service center should be run! The turn around time prompted. They definitely under promised and over delivered. I will use them in the future. More

Fast service Went in for 6,000 mike maintenance and was out within one hour. Kyle was so professional and kind. Great experience to start my day Went in for 6,000 mike maintenance and was out within one hour. Kyle was so professional and kind. Great experience to start my day More