Subaru of Gwinnett - Service Center

It was great The entire Service team is wonderful. I would recommend them to everyone. They are friendly, efficient and competent. I trust them with my 2013 Fore The entire Service team is wonderful. I would recommend them to everyone. They are friendly, efficient and competent. I trust them with my 2013 Forester More

Stisfied I had to return to have Fogg lamp lamp looseness corrected (of fog lamp kit) I had installed over all job was done, good and I like the friendly envir I had to return to have Fogg lamp lamp looseness corrected (of fog lamp kit) I had installed over all job was done, good and I like the friendly environment and the amenities you provided while waiting for my suv More

trailer hitch install Scheduled appointment, arrived checked in quickly, got a loaner, later that afternoon they tested me it was ready. All very smooth. Everyone was very Scheduled appointment, arrived checked in quickly, got a loaner, later that afternoon they tested me it was ready. All very smooth. Everyone was very pleasant. More

Friendly Staff From the initial greeting to the final return pick up of my 2013 Outback everyone is always friendly & easy to work with. Very pleasant! For this last From the initial greeting to the final return pick up of my 2013 Outback everyone is always friendly & easy to work with. Very pleasant! For this last visit I gave 4 stars only because one issue has not been resolved yet. However, in all fairness there may have been a communication error on my part. It was not a safety problem and I know that it will be properly handled once I return. Thanks, Nancy Samples Lakemont, GA More

Not everything is perfect about Subaru This was my first time at this dealership. I have made an appointment for only an oil change. When my wife went to pick up the car she was told that This was my first time at this dealership. I have made an appointment for only an oil change. When my wife went to pick up the car she was told that she will have to pay for tire roation as well and they had a list of things that needed to be done under "crititical" urgency. None of those things needed replacement, according to a trusted mechanic in the family. When my wife refused to pay for the tire rotation because we have not requested it and we weren't asked for approval, the sales person became aggressive. I love the car but I am very disappointed with this dealership. More

Service in keeping with the car The service tech was efficient, informative and friendly. The car was completed with the quoted time frame. Reasonable price on non warranty service. The service tech was efficient, informative and friendly. The car was completed with the quoted time frame. Reasonable price on non warranty service. Well done More

Excellent Service SOG has provided wonderful service by friendly and helpful technicians. Lounge and waiting room are a great place to hang out while waiting. The time SOG has provided wonderful service by friendly and helpful technicians. Lounge and waiting room are a great place to hang out while waiting. The time goes by quickly. More

Outback repair My Subaru and I were stopped by a policeman who told me I had no tail lights. I was able to get a next day appointment at Subaru of Gwinnett. A part My Subaru and I were stopped by a policeman who told me I had no tail lights. I was able to get a next day appointment at Subaru of Gwinnett. A part needed to be ordered and I really appreciated the offer of a new Forester as an overnight loaner. A potentially dangerous situation had a happy ending. More

Positive Service Experience My service representative was responsive, professional and courteous and completion of service was fairly quick. There's also an updated, very comfort My service representative was responsive, professional and courteous and completion of service was fairly quick. There's also an updated, very comfortable waiting area supplied with refreshments. More

Drive past another Subaru dealer to get to Gwinnett’ Subaru. Really wanted to go to the other dealership because it was closer. I could not bring myself to going the other direction. Instead drove the distance t Really wanted to go to the other dealership because it was closer. I could not bring myself to going the other direction. Instead drove the distance to Gwinnett Subaru. Why? Because they are warm, friendly, polite, interested in listening to their customers and extremely knowledgeable. More