Subaru of Gwinnett - Service Center

Great Service! Issa Kone was attentive, courteous & efficient. I look forward to working with him again. I really enjoy going to Subaru of Gwinnett. Thank you Iss Issa Kone was attentive, courteous & efficient. I look forward to working with him again. I really enjoy going to Subaru of Gwinnett. Thank you Issa! More

Warranty work Great service and completed work on time as promised. I will be returning for future work when needed. I look forward to seeing them again for Great service and completed work on time as promised. I will be returning for future work when needed. I look forward to seeing them again for a newer car when needed. More

Disapointed :( Let me say, the people are very nice, the actual work they do is fine and of course, the waiting room is lovely. But my last oil change was done off s Let me say, the people are very nice, the actual work they do is fine and of course, the waiting room is lovely. But my last oil change was done off site, for $60. When asked about it, I was told I had several free oil changes still on my account. So I came in to get my oil changed. Knowing it was free, I agreed to let them do several other things they suggested. When it came time to pay the bill, I was told, ' so sorry, but those oil changes have expired'. :( And then on top of it, the oil change at the dealership was over $80!!! :( It was my fault for not clarifying everything up front, but I can't help but feel like I was taken advantage of. :( And to find that the service is so much more expensive as well....... I think it is safe to say that I will not be having any more service done at the dealership. More

Expensive Services were extremely expensive, will not be returning for future service. Went in to get headlights changed and oil change, total was $200. A non d Services were extremely expensive, will not be returning for future service. Went in to get headlights changed and oil change, total was $200. A non dealer service center would be half the price. After Oil change, a strong smell of burning oil was present. More

Fast, efficient service. I was greeted promptly, allowed to explain my needs, and then I was provided room to work while I waited, comfortable chairs w/refreshments. When it I was greeted promptly, allowed to explain my needs, and then I was provided room to work while I waited, comfortable chairs w/refreshments. When it was discovered that it was going to take a couple of hours to get a part, I was offered a loaner vehicle. I choose to wait anyway, they were able to get the part and installed it in less time than the two hours quoted. Very pleasant experience and Jeff was great to work with. More

Emergency Tire Replacement AS always Kyle and the Service Department came through for me in a pinch. I had previously bought my last set of tires at a different tire shop and wh AS always Kyle and the Service Department came through for me in a pinch. I had previously bought my last set of tires at a different tire shop and when they would not stand by their Road Hazzard Replacement of my tires, Kyle came to my rescue along with the other service team members to get me into the shop right at 6pm as they were closing and replaced all 4 of my tires on my 2014 Forrester. They even ordered my husbands new tires for his Outback and fixed him up as well that week. I can't say enough about the quality of service I get here especiall for my favorite service person Kyle!!! More

Helped us in a pinch & at no cost Wow. We were so impressed with this dealership's service department! Out of towners with car issues- we were squeezed in day of, fixed and reunited wi Wow. We were so impressed with this dealership's service department! Out of towners with car issues- we were squeezed in day of, fixed and reunited with our Subaru in less than 4 hours and at no cost. We're considering purchasing from this dealership in the future even though its not local because they were so great we'd love to give them the business. More

Awesome Service Department All of my concerns were addressed. My car was returned to me cleaner than when I brought it in. My car did not have a problem and I did not have a bil All of my concerns were addressed. My car was returned to me cleaner than when I brought it in. My car did not have a problem and I did not have a bill. More

Great service! My 2016 Crosstrek has now had four 6,000 mile routine service visits, and each one was great! Kyle is my service advisor, and he provides good inform My 2016 Crosstrek has now had four 6,000 mile routine service visits, and each one was great! Kyle is my service advisor, and he provides good information about what's going to be done and why. Of course, he has his assistant "Steriling" with him to help out on occasion! Kyle always answers all questions and helps his customers become more familiar with all the car's bells and whistles. I've also had a few "unexpected service visits associated with nail pick-ups. They worked in these visits quickly and I was on my way. The service employees are a good team, and the employees in the other areas of the dealership are cordial and helpful. The big plus is the pet-friendly environment of the place. More

Great people to work with The service personnel are very professional, helpful and friendly. However, they do not seem to be able to fix any problems involving the computer sy The service personnel are very professional, helpful and friendly. However, they do not seem to be able to fix any problems involving the computer system on the car, e.g., voice recognition, alarms, gps, etc. They try, but nothing gets fixed. More