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3,046 Reviews of Subaru of Gwinnett - Service Center
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November 22, 2018
Our service experience: The service was as we have come to expect. Very prompt and through. Our 2015 Outback has been serviced at Gwinnett since we purchased it. The service The service was as we have come to expect. Very prompt and through. Our 2015 Outback has been serviced at Gwinnett since we purchased it. The service personnel have been friendly and do a very good job. We will continue to bring our Outback there. Alyssa was very helpful and is a credit to the department. This will defiantly impact our next purchase. Most likely another Suburu. More
by LUCKEYLOU
Verified Customer
November 21, 2018
unable to get call back, waited 4 hrs to get a call back. I was there for repair , Tried to call Jeff more than 6 times since he promised to give me a call for payment and invoice total and information on a r I was there for repair , Tried to call Jeff more than 6 times since he promised to give me a call for payment and invoice total and information on a receipt. I attempt to call more than 6 times , and even secretary posted a sticky note to call back I waited 4 hrs. or more and never got a phone call back. I ended up driving up there for proper invoice totals. Incomplete paperwork was left. Very disappointed More
by SULAZ10
Employees Worked With
isaa, Jeff
November 19, 2018
Always the best service I've been going to Subaru of Gwinnett ever since I got the car 14 years ago. The same familiar faces are there, which is a great sign. They always giv I've been going to Subaru of Gwinnett ever since I got the car 14 years ago. The same familiar faces are there, which is a great sign. They always give me a loaner car - a brand new subaru - to drive while mine is being fixed. Love them. More
by MAGADAMS
Employees Worked With
November 19, 2018
3 months on a issue still not resolved Service people scratched or car with putting on parts from a other issue bad deal had to call owner of the 3 dealerships and the corporate office Service people scratched or car with putting on parts from a other issue bad deal had to call owner of the 3 dealerships and the corporate office More
by Bad deal
Employees Worked With
November 19, 2018
Brakes The waiting room is very comfortable and stocked with plenty of snacks and coffee. The service providers are professional, knowledgeable and a pleasur The waiting room is very comfortable and stocked with plenty of snacks and coffee. The service providers are professional, knowledgeable and a pleasure to deal with. More
by Mark Stark
Employees Worked With
Alyssa Elery
November 16, 2018
Great service! Great service by friendly people! This made my trip to get routine maintenance during a downpour so much more bearable. I would definitely recommend t Great service by friendly people! This made my trip to get routine maintenance during a downpour so much more bearable. I would definitely recommend them! More
by TTARBUSH90
Employees Worked With
Herb Hoffman
November 16, 2018
Excellent Service Came in without an appointment because of a warning light and got fast friendly service. Turned out to be a minor issues which they took care off. Came in without an appointment because of a warning light and got fast friendly service. Turned out to be a minor issues which they took care off. More
by JTABUENA
Employees Worked With
Kyle Formella
November 15, 2018
Routine maintenance visit The service department personnel are always so attentive, polite and caring when I come in for service. They listen to any concerns I may have and tak The service department personnel are always so attentive, polite and caring when I come in for service. They listen to any concerns I may have and take detailed notes to refer to if needed in the future. The best dealership I have ever dealt with! More
by KMODULGA
Employees Worked With
Nelson Gibson, Sebastian Lewallen, Charles Williams
November 15, 2018
72 K Service Work done in a timely fashion. The pricing was more fair. The suggestions for maintenance needed was a little mis-leading. I still think the dealer Work done in a timely fashion. The pricing was more fair. The suggestions for maintenance needed was a little mis-leading. I still think the dealership should align their services more closely with the manufacturer's recommended services. More
by AL.NEAL
Employees Worked With
I don't remember the gentlemen's name
November 14, 2018
SOG is always awesome! From a simple oil change/tire rotation to the most complex jobs, Jill and her staff always make me feel heard and appreciated! I wouldn't take my Sub From a simple oil change/tire rotation to the most complex jobs, Jill and her staff always make me feel heard and appreciated! I wouldn't take my Subaru anywhere else! More
by JHZFLT
