Subaru of Gwinnett - Service Center

It was outstanding as usual I can't say enough about the whole business and employees at Subaru of Gwinnett. There isn't a person from Kyle Formella, to the person signing you in I can't say enough about the whole business and employees at Subaru of Gwinnett. There isn't a person from Kyle Formella, to the person signing you in, to the employees that pass by the Quite Waiting location, that don't make your visit seem like your the only one being taken care of. Keep up the good work Subaru of Gwinnett. More

They could have fixed sensor Cost me to have bodyshop fix I had a fender bender and the sensor got moved. The body shop said when I took it to Subaru in Gwinnett, they could have fixed it.. All the body shop I had a fender bender and the sensor got moved. The body shop said when I took it to Subaru in Gwinnett, they could have fixed it.. All the body shop did was move it slightly with their hands. Cost me rental and other monies due to the fact they could have fixed it. No excuse for them to slightly move it. More

pleasant and efficient The customer service people i worked with were pleasant and did their jobs well. They stressed customer service and made me feel as if they were worki The customer service people i worked with were pleasant and did their jobs well. They stressed customer service and made me feel as if they were working in my bests interests. I worked primarily with Issa and Kyle. More

Very friendly, professional, and courteous staff Parts and service staff always understand the customer's needs and complete all work as promised. Sales staff and finance department were receptive to Parts and service staff always understand the customer's needs and complete all work as promised. Sales staff and finance department were receptive to my needs, and I was completely satisfied with the sales and follow up service of my new vehicle. More

Great first visit Had my first scheduled service at this dealership and was very happy with the experience! pulled right in and was immediately greeted. Good customer Had my first scheduled service at this dealership and was very happy with the experience! pulled right in and was immediately greeted. Good customer relationship skills by Kyle! will definitely be back More

Excellent Shaun in the service was knowledgeable about which tires I needed to select and printed out the rebate forms immediately. He also contacted me when th Shaun in the service was knowledgeable about which tires I needed to select and printed out the rebate forms immediately. He also contacted me when the work was finished. More

Poor customer service We regret buying this car to 2019 assent. No one gave us any kind of warning it takes 5k miles to get the mpg stated , more like 16 mpg., Cracked sun We regret buying this car to 2019 assent. No one gave us any kind of warning it takes 5k miles to get the mpg stated , more like 16 mpg., Cracked sun roof (stress crack), (2) flat tires (don’t know why) , told we can add air to tire don’t bring it in. Eyesight issues, and on it goes. No one told us we had to pay for the remote start. Was told by GM , sorry you did not ask the correct questions, not they left things out. Was told don’t bring the car in for air, so yourself. More

Great Service Oil change, tire rotation and balance and transmission inspection; excellent and fast service as usual! Thank you again Subaru of Gwinnett for another Oil change, tire rotation and balance and transmission inspection; excellent and fast service as usual! Thank you again Subaru of Gwinnett for another excellent service visit, and for the breakfast. More

Car service Highly attentive team of specialists, very efficient. My wait time was very short, shown into a owners coffee/tea room whilst service was performed.. Highly attentive team of specialists, very efficient. My wait time was very short, shown into a owners coffee/tea room whilst service was performed.. Also included a car wash.. would recommend!👍👍 More

Polite & professional! I came in for a prepurchase inspection of abused Forester from another dealership. I felt I was treated as if I were buying the car from them! They we I came in for a prepurchase inspection of abused Forester from another dealership. I felt I was treated as if I were buying the car from them! They were very polite & professional in all our dealings. What impressed me the most was how many of the sales and service people were very polite to the custodian cleaning in the lounge area. Several greeted her by "Mrs......" many places I've been to I have witnessed the custodial staff being invisible to the other staff! More