Subaru of Gwinnett - Service Center

John doesn’t perform job of SERVICE ADVISER. Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff ab Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff about issues. Problem addressed immediately. Have used Gwinnett Subaru Service for years, they’ve taken care of my 2014 Outback and will continue to do so. More

Jeff is very customer focused and does a great job of communicating and keeping the customer updated. Very pleased with the completed work! communicating and keeping the customer updated. Very pleased with the completed work! More

Excellent service, reliable professionals, exceeded expectations !!! The Subaru OVP program was a disappointment though, but that was NOT the dealership's fault, Subaru OVP did not cover what was pled expectations !!! The Subaru OVP program was a disappointment though, but that was NOT the dealership's fault, Subaru OVP did not cover what was pledged when we purchased the car, and we will apply for a refund. More

Great experience, fast service, good snacks while you wait. Staff is very personable and kind. wait. Staff is very personable and kind. More

Great staff, patient, good listeners, problem solve and Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! More

always top of the line. but this time, tire pressure was inadequate and 2 caps were missing. had to return to dealership the next day to fix. but this time, tire pressure was inadequate and 2 caps were missing. had to return to dealership the next day to fix. More

This dealership is excellent. The people are knowledgeable and friendly. They explain everything they have done. Best experience I’ve ever had with any of the cars I’ve owned. The people are knowledgeable and friendly. They explain everything they have done. Best experience I’ve ever had with any of the cars I’ve owned. More

Nice place and nice people. 1 hr service appt took 3 hrs. Wasn't greeted up on arrival for 10 minutes, after I got out of my car and greeted the person and the station in the se 1 hr service appt took 3 hrs. Wasn't greeted up on arrival for 10 minutes, after I got out of my car and greeted the person and the station in the service stall. He was like "can I help you?" I said yes, and was surprised no one had acknowledged my on-time arrival for my 10:40 AM appt - I just said I thought it odd and I wasn't use to service like that - he said, "yeah, its odd" in an agreeing and apathetic tone. Tuan was super nice, friendly and helpful. So was Micheal who I had to discuss a manufacture's warranty need - which he agreed and approved. If the Dealership can snap-up the arrival greeting and get service done in a more timely manner, it will be a 5-star experience. More

Adam was so helpful during our car search. We love our new Subaru and highly recommend this dealership! We love our new Subaru and highly recommend this dealership! More

Always great service with John. He remembers all the details. I don't have to remind him about anything He remembers all the details. I don't have to remind him about anything More