Subaru of Gwinnett - Service Center

Listen and Respond in Kind I called in to my service rep explaining my battery was not holding a charge and had left me stranded the night before. Issa heard me say “stranded” a I called in to my service rep explaining my battery was not holding a charge and had left me stranded the night before. Issa heard me say “stranded” and immediately asked if I could get there to have it replaced ASAP. I gave me car a jump. Drove to the service center. They worked me in. Less than an hour I left with new battery. No hassle. Moved onto my weekend. Fantastic feeling of relief when Issa said “I’ll be here and have it taken care of”. More

Above and Beyond Quick and obliging. Hassle free. No problem supplying us with a loaner car and no surprises. Had our car back in less than a week Quick and obliging. Hassle free. No problem supplying us with a loaner car and no surprises. Had our car back in less than a week More

Great service! Neverdisappointing! Our new Outback required a technology update! Subaru of Gwinnett responded as soon as we could get there, and we had attention and, quick service from Our new Outback required a technology update! Subaru of Gwinnett responded as soon as we could get there, and we had attention and, quick service from Alyssa and Jill. During our wait we enjoyed coffee and snacks and were ready to go before we knew it! More

Excelent service Always excellent work professional done and timely on my Tribeca only have one complaint the replacements parts are so ridiculous expensive just sayin Always excellent work professional done and timely on my Tribeca only have one complaint the replacements parts are so ridiculous expensive just saying. Should have better discounts all time. thanks More

Great customer service I took my 2017 Subaru Forester back to my dealer after it was repaired from a major wreck (repaired elsewhere). I was having issues with the electroni I took my 2017 Subaru Forester back to my dealer after it was repaired from a major wreck (repaired elsewhere). I was having issues with the electronic lift gate and front passenger window. I was really concerned that the repairs might not be done correctly. I was pleased when the issues were quickly resolved with a "reset". They still put the car on a lift and inspected the other repairs, just to put my mind at ease. Nice to know it has a "clean bill of health"! I made the appointment expecting to pay for this service, but there was no charge. Great service every time I go here! More

Regular maintenance Every team member was very welcoming. I was a little disappointed they didn't ask me if I wanted a complimentary car wash as they always had before. Every team member was very welcoming. I was a little disappointed they didn't ask me if I wanted a complimentary car wash as they always had before. I did redeem my anniversary $10 off coupon and thought maybe that's why they didn't offer one. The checkout was a little rushed. I always like it when they sit down with you and do over line by line all they did. It's reassuring to know how much traction is left on tires or percentage of brake pad left when you order an inspection. I had to ask and didn't get any numbers - just that they were still good. All in all, good service though. More

Great service They were quick efficient and on top of everything and everyone was professional and friendly. Helpful at every turn and willing to get pricing on w They were quick efficient and on top of everything and everyone was professional and friendly. Helpful at every turn and willing to get pricing on whatever you needed More

Great service The service advisor kept me informed about everything they were doing to my car. The wait time was great and I did not have to spend very long. The service advisor kept me informed about everything they were doing to my car. The wait time was great and I did not have to spend very long. More

Great dealership and service department In 2013 I traded in a Mazda for my Subaru Forrester and I haven’t looked back on this decision since the initial transaction. Mechanically I have not In 2013 I traded in a Mazda for my Subaru Forrester and I haven’t looked back on this decision since the initial transaction. Mechanically I have not experienced any difficulties with the vehicle and taking the vehicle in for routine service is a quick and easy. Jill Thurston is the Service Mgr and she runs a tight knit ship. If all dealers and service departments were run as efficiently owning a auto would be a lot more enjoyable experience. When it’s timr to part with my current 2013 Forrester I will definitely be getting a Subaru. I have been pleasantly impressed with the quality and ride of the vehicle. More