Subaru of Gwinnett - Service Center

Love Subaru of Gwinnett Service as usual was excellent and quick. Jeff did a great job of updating me. Subaru of Gwinnett from sales to service is a fantastic dealership. Service as usual was excellent and quick. Jeff did a great job of updating me. Subaru of Gwinnett from sales to service is a fantastic dealership. More

Problems This service center is about 2 hours from my home but I've heard horror stories about the one that's 15 minutes away, so I chose the farther location. This service center is about 2 hours from my home but I've heard horror stories about the one that's 15 minutes away, so I chose the farther location. I took my Outback for my 12k maintenance and to have a remote starter installed. They finished right at closing time and on my way home I noticed my alignment is off and my window won't roll down. I called first thing a few days later (the first open day afterwards) and left a voicemail for the service manager and never received a call back. I called again the next day and made an appointment. Now I have to wait until my next day off work and spend the day driving all the way back to get it fixed because they couldn't bother to make sure everything worked properly once they were finished. And the manager can't be bothered to call back. Next time I'll go to the closer one. At least it won't take the entire day if something isn't right. More

Service dept Your service advisor Shaun Feltner went above and beyond to help my husband and I yesterday. He actually came out and helped my husband with a non se Your service advisor Shaun Feltner went above and beyond to help my husband and I yesterday. He actually came out and helped my husband with a non service related issue on my car. He was very respectful to us both. You have a good employee in your service department . More

Exellent service overall. One problem with music not fixed The taillight problem was fixed immediately. However, my inability to stream music from my Samsung Android phone has not been fixed. The phone conne The taillight problem was fixed immediately. However, my inability to stream music from my Samsung Android phone has not been fixed. The phone connects to the head unit fine for taking and making calls and receiving text messages However, I can no longer stream from my Pandora account, even though it used to work in this care using this phone. The phone responds as though it's working, but there is a speaker off symbol showing on the screen in the Forester, and the phone goes silent as soon as the head begins to connect. They technician updated the Subaru firmware, but that didn't help. More

Superb Service Kyle was helpful, knowledgeable and personable. I felt he had my interest at heart and went above and beyond to insure I was informed and had an effic Kyle was helpful, knowledgeable and personable. I felt he had my interest at heart and went above and beyond to insure I was informed and had an efficient and thorough service performance. In addition, he answered questions I had on trading in my 2017 Forester on the new 2019 Forester Sport and made sure to get my info and interest over to sales. I was then contacted by Liam who was excellent in his attention and knowledge. I then traded my 2017 for the 2019....so it seems I am now loyal to the Subaru brand. This also proves there is the collaborative employee team spirit at SOG! More

You Just can't go wrong with Subaru of Gwinnet From the moment you leave your car whether or not you are going to drive away in a nice rental or just hang out in the service center lounge, it just From the moment you leave your car whether or not you are going to drive away in a nice rental or just hang out in the service center lounge, it just feels like you are being well taken care of. The updates are kind and accurate. Everyone is eating Peach Pie here.. More

Your service department excellent service I'm very pleased with the service I received on my last visit. Your department was very accommodating and the individual that was my service represe I'm very pleased with the service I received on my last visit. Your department was very accommodating and the individual that was my service representative was very courteous and professional. I will be returning for all my service needs in the future. More

Exceptional service staff Issa Kone arranged for my service on Wednesday, January 16. I was on time and more importantly you were on time. You have an exceptional service sta Issa Kone arranged for my service on Wednesday, January 16. I was on time and more importantly you were on time. You have an exceptional service staff. More

Great service! I had made an appointment for routine service, but had a few extra things I needed checked or fixed on my Forester. They got the service done and my e I had made an appointment for routine service, but had a few extra things I needed checked or fixed on my Forester. They got the service done and my extra requests in less than an hour. I was impressed with the efficiency of check in and having good work done and a clean car so quickly. More

service Extremely pleased with all interactions. Enjoyed the snacks and chatting with others in waiting room. I am not a car person; however, I do enjoy my Extremely pleased with all interactions. Enjoyed the snacks and chatting with others in waiting room. I am not a car person; however, I do enjoy my Subaru. More