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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,046 Reviews

3,046 Reviews of Subaru of Gwinnett - Service Center

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February 21, 2019

Tops! We were given a 3-hour window for service, but they were done in just under an hour. These folks are what you want in a service department. More

by DRWOMACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Feb 25, 2019 -

Subaru of Gwinnett responded

We are glad we could get you back on the road sooner than expected! If you're ever in need of more help, please let us know!

February 21, 2019

Fair prices, friendly staff Have 6 years experience here. I have been pleased with service, prices, and communication. Waiting areas are clean, separate kids area, with snacks/et More

by CSMSB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Willhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2019 -

Subaru of Gwinnett responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for choosing Subaru of Gwinnett for your automotive needs!

February 20, 2019

Have a radio issue with 2019 Crosstrek Seems this issue is a possible factory defect. The service team at Subaru of Gwinnett is doing a superior job trying to isolate the problem. They ma More

by PHRETNOISE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Elery
Feb 25, 2019 -

Subaru of Gwinnett responded

Hello there, thank you; we appreciate your feedback, and apologize for this inconvenience. Please don't hesitate to reach out if there's anything additional we can do for you while we continue to resolve this issue.

February 20, 2019

Excellent Staff are helpful and very accomodating. They are knowledgeable. Continue the good job. They give good advise. Staff are very polite and reliable me More

by ROSALINDA GARCIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Kyle Formella
Feb 25, 2019 -

Subaru of Gwinnett responded

Rosalinda, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett! If you have any further needs or questions, please don't hesitate to reach out!

February 20, 2019

Customer friendly, respectful, excellent service They treat their customers right with the way they talk with people, treat the car, provide snacks and provide clean waiting areas. A happy contrast t More

by BOBROYALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Elery
Feb 25, 2019 -

Subaru of Gwinnett responded

It is our commitment to provide all of our customers with clean and comfortable facilities as well as professional and top notch service! Feel free to reach out to us if you need anything. Have a wonderful day.

February 18, 2019

Wonderful Service! These guys and gals are great! Always good honest service, and will go out their way for you. (Please forgive me for I am terrible at getting names), More

by tooncyslady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun, Matthew Walsingham, Kyle Formella
Feb 20, 2019 -

Subaru of Gwinnett responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2019

Great service every time! Kyle has been my service advisor a few times now and I have never been disappointed. I live approximately 60 miles from the dealership so it’s never s More

by JLBSMOROY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Feb 20, 2019 -

Subaru of Gwinnett responded

Hi, thank you so much for your positive comments about Subaru of Gwinnett! We hope to see you soon!

February 15, 2019

Very efficient My car drives so much better. Car was ready when i got there. Very helpful associate and I will come there again. Thanks very much! More

by JANET-HART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa Kone
Feb 20, 2019 -

Subaru of Gwinnett responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 14, 2019

Outstanding service experience! Everyone was super friendly and helpful. Service was fast and informative. Your dog is invited! And they clean your car for you! Great customer servic More

by cconnor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure about names
Feb 20, 2019 -

Subaru of Gwinnett responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Subaru of Gwinnett

February 14, 2019

Excellent Service Brought my car in for recall and general service. Service quickly evaluated car and let me know items that were critical and those that could be postp More

by SHMONTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa
Feb 20, 2019 -

Subaru of Gwinnett responded

We're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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