Subaru of Gwinnett - Service Center

Oil change and address recall Car leaking oil post 4 days after service. Was advised by Gwinett service staff to call roadside service 2-26-19. Car towed to closest service dealers Car leaking oil post 4 days after service. Was advised by Gwinett service staff to call roadside service 2-26-19. Car towed to closest service dealership in Cumming, GA. Found out to be loose oil drain plug. Drain plug addressed. Cumming service tech was able to clean off the factory plastic glue film off of the chrome wheel hubcaps without even asking. So, how would you rate the service my car received on Friday, Feb 15th? Also, Please advise how I can get the oil stains out of my concrete driveway and garage floor. More

I love the people who work here! Yesterday, I parked my car and came back 10 minutes later and all my car’s electricals, including my key fob, were dead. I called the Subaru roadside Yesterday, I parked my car and came back 10 minutes later and all my car’s electricals, including my key fob, were dead. I called the Subaru roadside folks to charge it or tow it, charge worked and I am was able to get to Subaru of Gwinnett. When I pulled up to their service bay, Jeff met me and called me by name. He also let me know I had 3 more days on my warranty! Yikes! AJill came to say Hi while I was waiting which was appreciated. After replacing my battery (for free!) their techs also performed a once over on my car (all was well) and I drove away with a washed and healthy car. Great techs (koodos to Jeff), phenomenal service manager Jill, and that 36,000 mile/3 year warranty is true to its word. No hassles at all. Surprised? Not really. Subaru and Subaru of Gwinnett are trustworthy and know what customer service is all about. More

Good experience for recall service. In for a arched ups recall service to radio. Service intake was quick and I was processed and only a couple of minutes. I was led to a clean waiting In for a arched ups recall service to radio. Service intake was quick and I was processed and only a couple of minutes. I was led to a clean waiting room That provided complementary beverages and snacks. The waiting room was a bit crowded and seating was constrained. A nearby kids waiting room was empty. Service took about one hour as I was warned. Service techs updated me three times during wait to keep me posted on progress. A complementary car wash was promised but I don’t think was given. Was raining that day so I don’t think would have made difference. More

Problem fixed!!! I am very pleased with the service I received, problem fixed. Alyssa simply put...you can never be replaced, and Taylor, thanks for your great service I am very pleased with the service I received, problem fixed. Alyssa simply put...you can never be replaced, and Taylor, thanks for your great service as well....right down to remembering my name. More

Engine recall fixed Staff was courteous over the phone when I inquired about bringing my car in for the engine recall. I was assured of mechanical competence. I was provi Staff was courteous over the phone when I inquired about bringing my car in for the engine recall. I was assured of mechanical competence. I was provided an appointment time. Staff was ready for me and I waited less than 30 minutes to revive a loaner vehicle (which was nice) and was on my way. Service to my car was thorough. Communication to me was excellent and my car was clean and running right when I picked it up. More

100 times better than I expected This experience with the service center at the Subaru dealer made me so proud to own a Subaru. They were kind, attentive, and quick to answer any ques This experience with the service center at the Subaru dealer made me so proud to own a Subaru. They were kind, attentive, and quick to answer any questions or doubts. More

Great service Made an unscheduled stop due to tire pressure lights on. My vehicle was checked out and I was back on the road to work in 30 minutes. I was very gra Made an unscheduled stop due to tire pressure lights on. My vehicle was checked out and I was back on the road to work in 30 minutes. I was very grateful since traffic is terrible in Atlanta and it was raining and cold all week. I did not want to chance a flat in this weather More

Service I have always received a very friendly greeting upon arrival, efficient service and informative report when service has been completed. Always a plea I have always received a very friendly greeting upon arrival, efficient service and informative report when service has been completed. Always a pleasure taking my car here. More

Recall Grear job done on recall service - passenger airbag infkator replacement. Also performed some aditional services: oil change, bulbs change, battery se Grear job done on recall service - passenger airbag infkator replacement. Also performed some aditional services: oil change, bulbs change, battery service. As I said in previous feedbacks this is most trusted Subaru dealership and service center More

36 month service Everyone there is friendly and professional, and the waiting rooms are clean and comfortable. Most importantly, I trust the people there. Kyle, one Everyone there is friendly and professional, and the waiting rooms are clean and comfortable. Most importantly, I trust the people there. Kyle, one of the service advisors, always takes care of me and goes the extra mile. He's a big reason I keep coming back every six months and never miss a scheduled service.. More