Subaru of Gwinnett - Service Center

My Experience in a Single Word: Bravo Once again, Jill Thurston's team did a great job in tending to all my service needs. The coffee is great. The facility is great. The snacks are hea Once again, Jill Thurston's team did a great job in tending to all my service needs. The coffee is great. The facility is great. The snacks are healthy. The staff is friendly and attentive. I tend to high-five everyone I come into contact at Subaru of Gwinnett. Every visit. Bravo (again). More

Expensive long service with unpredictable completion date. I went in for rear brake work due to clicking noise while driving. It had been doing this for months with little or no effect on the braking.They repl I went in for rear brake work due to clicking noise while driving. It had been doing this for months with little or no effect on the braking.They replaced both rear wheel cylinders taking many days to get them. During the same time I had all four complete calipers and the power steering hydro-boost assisted master cylinder replaced on my motor home at a local shop beside my house. In both cases the systems old fluid was flushed. The motor home job was a much larger project (replacement of five major assemblies) on a 1985 vintage set of brakes. The motor home job cost the same as the smaller two wheel cylinder job on the Subaru within $4. Meaning Subaru work was more than 2.5x as expensive. In a previous case I had some sensor work done and found the part at Walmart.com for about 10% what the real Subaru part cost. The only reason I come back to this dealership is that I get a free courtesy car and they do a cursory cleaning of the gar which is a nice touch on a 1999 Forester (worth about the cost of this repair). When I came in to get the car they forgot about me and left me waiting in the lounge area for 45 minutes. I finally went back out to the shop area to ask if they'd forgotten about me. Apparently somebody had forgotten to tell somebody else. More

1st Time Disappointed We have always had excellent experiences and service at the Subaru dealerships, but today was a disappointment. My husband just picked up our car a We have always had excellent experiences and service at the Subaru dealerships, but today was a disappointment. My husband just picked up our car and are not pleased. We brought the car in due to the sunroof exploding.  The car was provided today, and there is still glass fragments, which they didn't properly remove prior to repairing the glasssin roof.  There is a scratch on our car.   It seems that all of the glass should have been removed, and extra care taken to avoid any additional damage. I expected better from Subaru. More

30k service 30k mi service marred after discovering grease and grimey fingerprints on drivers tan interior door/handle as well as headrest. However my service man 30k mi service marred after discovering grease and grimey fingerprints on drivers tan interior door/handle as well as headrest. However my service manager and coordinator picked up my car at home, provided me a loner vehicle and thoroughly detailed it and delivered my car back to me in better condition than it was from the start. I am very greatfull for the responsive service. More

Friendly and fast Subaru of Gwinnett is always fast and friendly. Great people and trustworthy. The waiting area is comfortable and very user friendly. When you pickup Subaru of Gwinnett is always fast and friendly. Great people and trustworthy. The waiting area is comfortable and very user friendly. When you pickup your vehicle everything is explained. More

Excellent customer service! Subaru of Gwinnett is an outstanding dealership...sales and service. I have had nothing but excellent experiences. I can highly recommend buying a Su Subaru of Gwinnett is an outstanding dealership...sales and service. I have had nothing but excellent experiences. I can highly recommend buying a Subaru from them and using them for service. I drive 40 miles round trip to use this dealership and there is one only 5 miles from me. That says something about the leadership at Subaru of Gwinnett. More

Excellent Customer Service Every time I've been to the service department at Gwinnett Subaru, the customer service is excellent. The team always is patient and answers all my q Every time I've been to the service department at Gwinnett Subaru, the customer service is excellent. The team always is patient and answers all my questions. They don't pressure me on the spot to complete all that the car needs at that moment. Thanks for all you do! More

First service on my new car. This is my first experience with the service department. I found them to be just as friendly and competent as everyone else I have dealt with at this This is my first experience with the service department. I found them to be just as friendly and competent as everyone else I have dealt with at this dealership. The salesman who sold me this car was there and came over say hello and chat. His name is Mike Quigley and he is awesome! My service advisor was Kyle Formella. He was personable, knowledgeable and professional. More

best dealership and service center I drive over 25 miles each way to go to this dealership. I have bought from them and I have my car serviced there. They are simply the best. I would I drive over 25 miles each way to go to this dealership. I have bought from them and I have my car serviced there. They are simply the best. I would not go to anyone else to buy or service, More

Confidence and Experience Anytime something seems wrong with my car I bring it to the dealership. The same people are always there to greet me and they know me and my car. I w Anytime something seems wrong with my car I bring it to the dealership. The same people are always there to greet me and they know me and my car. I will keep going back because I have confidence in the work they do and the experience to do the right job. More