Subaru of Gwinnett - Service Center

Stellar Service I had previously been to another local Subaru dealership and my experience there lead me to look for another option. My husband found the car we want I had previously been to another local Subaru dealership and my experience there lead me to look for another option. My husband found the car we wanted at Subaru of Gwinnett, and we have had nothing but stellar customer service ever since the first phone call with Liam. Everyone has been so welcoming and kind. Thank you to the service department and the receiptionist for taking such great care of me this past week. You have greeted me with a warm smile, and made my son and I feel so welcome in the dealership. I always believe that customer service comes down to even the smallest details. When I got into my car to drive home, the heater was on and my car toasty warm. Love all of you so much! More

Flat Tire I love Gwinnett Subaru. I'm a first time Subie owner and this was my 1st flat tire. The service dept. was able to get me in same day and treated me li I love Gwinnett Subaru. I'm a first time Subie owner and this was my 1st flat tire. The service dept. was able to get me in same day and treated me like royalty. I really like the show room app to search for accessories for my crosstrek while waiting. Snacks, goodies, and wifi makes the wait seem faster as well. More

We love the Forester My son also got 1 Forester from here. We love it a lot and we will recommend friends to drive this car in the future My son also got 1 Forester from here. We love it a lot and we will recommend friends to drive this car in the future More

Mixed Service Review I had to bring my 2018 Outback in for the first service and for 2 recalls (Fuel indicator and Radio). The very next day, the CD failed to operate..I h I had to bring my 2018 Outback in for the first service and for 2 recalls (Fuel indicator and Radio). The very next day, the CD failed to operate..I had to take the car back in to find out what was wrong. After trying different options to fix it, another unit had to be ordered. Two weeks later, the replacement unit arrived. In the mean time, I noticed a pry mark on the dash where someone in service had damaged it. I asked for this to be replaced as well..I was given a loaner car by Alyssa (who was Great!). When I finally received my car back a week later I was assisted by Issa Kone, who was very busy on the phone most of the time that I was with him. . The paperwork had indicated that it had been washed. I requested it to be run through the car wash again as the exterior was filthy. I had just washed it before I brought it back in. The satellite radio had not been reactivated even though the paperwork indicated that the tech had contacted Sirius XM to get subscription transferred.. I had to ask for help to do this and Kyle was very helpful to get this completed This took an additional 30-45 mins to do get all of this done while sitting in the parking lot. It would have been nice for all of this to have been done (as indicated on the paperwork) prior to me picking up the vehicle. More

Always a good experience Have been coming here for several years now...always impressed with Kyle Formella in the Service Department....he is a tremendous asset to your team. Have been coming here for several years now...always impressed with Kyle Formella in the Service Department....he is a tremendous asset to your team. More

Top notch Service team was very professional, jumped right on the service, took less time than expected. Explained everything in easy to understand format. Th Service team was very professional, jumped right on the service, took less time than expected. Explained everything in easy to understand format. Then washed the car to top it all off. Super experience. More

Not very helpful to answer my questions My service rep seemed like he was ignoring me. I am looking at having to replace a front wheel bearing on my brand new Outback after I had a minor mis My service rep seemed like he was ignoring me. I am looking at having to replace a front wheel bearing on my brand new Outback after I had a minor mishap (I hit a curb and it seemed to have caused the bearing to get messed up). I asked the rep how could the bearing get screwed up after such a relatively minor mishap. Hitting a curb is the kind of thing that can happen to anyone, anytime. How can such a "tough" car be so easy to break? He had no comment and acted like I was invisible. The least he could have done is relate to my frustration. He acted like I was out of line to even make a comment. I do not want to have to deal with the same rep again. Richard Dooley More

Super fast software update I took my wife's 2018 Crosstrek in for a quick service recall. Got in and out in less than 45 minutes with an appointment. Super easy to deal with. I took my wife's 2018 Crosstrek in for a quick service recall. Got in and out in less than 45 minutes with an appointment. Super easy to deal with. More

Great care of my Subaru Jeff and all the service team take great care of my Subaru and are so courteous and helpful. I wouldn't go anywhere else. They are the best. Jeff and all the service team take great care of my Subaru and are so courteous and helpful. I wouldn't go anywhere else. They are the best. More

Jeff was great Fast, friendly service. Jeff was very friendly and professional. Appreciated the car wash also. Price was good. It was just a tire fix but they handle Fast, friendly service. Jeff was very friendly and professional. Appreciated the car wash also. Price was good. It was just a tire fix but they handled it quickly. More