Subaru of Gwinnett - Service Center

Super Service! In having my windshield replaced I dropped off my vehicle, picked up my loaner and was off to start my day in less than 20 minutes. Two days later I In having my windshield replaced I dropped off my vehicle, picked up my loaner and was off to start my day in less than 20 minutes. Two days later I picked up my car, paid my bill and back on the road very pleased with the work. A surprising bonus...the final cost was about $175 less than expected! Neal Lebron was extremely helpful throughout the entire process and I really appreciated his helpfulness and professionalism. More

Always Reliable and Friendly I’ve been taking my car(s) to Subaru of Gwinnett for nearly 20 years, and I’ve had no complaints about the service. Jill Thurston in particular is a g I’ve been taking my car(s) to Subaru of Gwinnett for nearly 20 years, and I’ve had no complaints about the service. Jill Thurston in particular is a gem. She is trustworthy, reliable, and friendly to work with. I am sure the service department will thrive under her leadership. More

Missed opportunity I appreciate Gwinnett Subaru’s willingness to wave the 300 mile expiration of the warranty complete a GPSsoftware update. Although I asked for a tire I appreciate Gwinnett Subaru’s willingness to wave the 300 mile expiration of the warranty complete a GPSsoftware update. Although I asked for a tire rotation and a cabin filter replacement, but it was not done. It was even entered into a tablet. But there was no record of this request. More

Always excellent! Our Subaru Outback is a very reliable car, and it receives great care from Subaru of Georgia. So we rarely have to visit the service dept, and when we Our Subaru Outback is a very reliable car, and it receives great care from Subaru of Georgia. So we rarely have to visit the service dept, and when we do, the service is always excellent! Thanks to Shaun, Kyle and Jill! Kyle---missed seeing Miss Sterling! More

Excellent service very friendly Excellent service and very helpful Would definitely recommend to others Kept up to date with repairs Dropped off loaner and left with car in quic Excellent service and very helpful Would definitely recommend to others Kept up to date with repairs Dropped off loaner and left with car in quick fashion More

Ordinarily extraordinary Knowledgeable, courteous, communicative, efficient, on time or ahead of time. And the coffee ain’t bad either. I have recommended this dealer to frie Knowledgeable, courteous, communicative, efficient, on time or ahead of time. And the coffee ain’t bad either. I have recommended this dealer to friends. Good people. More

2 mistakes I returned the car to service after an oil change was not done correctly - the car began to leak oil. This was corrected, but the car had a very stro I returned the car to service after an oil change was not done correctly - the car began to leak oil. This was corrected, but the car had a very strong smell like gas. I returned the car after driving about2 miles. I was told that a solvent had been used to clean up the oil and to use the cabin air rather than the AC, that the odor would diminish. After driving about 100 miles the odor seemed to increase and was sickening. I returned last Saturday, the engine was power washed and the cabin air filter was changed. None of this would have happened if the oil change had been done correctly, but it was a rough experience to go through, somewhat offset by your care and courtesy. More

Less than ideal My 2010 Forester was experiencing dashboard issues. Various lights would go off and on. It took a while for a plan to be made. Then the car was at the My 2010 Forester was experiencing dashboard issues. Various lights would go off and on. It took a while for a plan to be made. Then the car was at the dealership from a Wednesday until the next Tuesday. I called occasionally for an update but received none. A loaner was provided and I am hopeful the repair is the end of the problem. More

Jeff bowman the best Jeff Bowman is one of the nicest and professional service associates. At Gwinnett. Please treat him good as I am loyal Gwinnett customer. Thank y Jeff Bowman is one of the nicest and professional service associates. At Gwinnett. Please treat him good as I am loyal Gwinnett customer. Thank you More

Tried to overcharge me After the initial inspection, Neil Lebron called to tell me I needed an engine air filter. It had been replaced the week before I went to this dealer, After the initial inspection, Neil Lebron called to tell me I needed an engine air filter. It had been replaced the week before I went to this dealer, so there is no way I needed one. I've heard that many disreputable service shops will often try to replace that item when it's not needed, but I certainly didn't expect that from a Subaru dealer's service center. When I went to pick up my car, the price I was given was well above the quote I had been told on the phone. After telling Neil the price was wrong, he quickly made some adjustments on his computer and gave me a new printout with the correct amount due. I don't have the two printouts to compare side-by-side, but his fast adjustment seemed fishy at the time (how could he make the adjustments so fast to get the price where it should have been, and what if I hadn't caught the error?). He's a fast talker, and I felt like he tried to rush me through every encounter. I'm sure he ends up selling services to people that they really don't need because he pushes too fast and too aggressively, and some people might not question or remember the details like I did. I took detailed notes of everything I agreed to have them do, and I knew what the final price should have been. More