Subaru of Gwinnett - Service Center

Got faulty wiper replaced. After purchasing new wipers I discovered the one on the driver’s side had a flaw that created a streak. I went in to the dealership and they fixed it After purchasing new wipers I discovered the one on the driver’s side had a flaw that created a streak. I went in to the dealership and they fixed it very quickly. More

The Forgotten rear wiper blade. On Monday, May 7 I brought my 2016 Outback in for an oil change and for the replacement of the rear wiper blade. I waited in the very comfortable wa On Monday, May 7 I brought my 2016 Outback in for an oil change and for the replacement of the rear wiper blade. I waited in the very comfortable waiting area for about an hour and Jeff Bowman told me the service had been completed. I paid the $103.02 bill and returned to my home in Stone Mountain, a distance of about 20 miles. When I checked I found that the rear wiper blade had not been replaced, BUT I had been charged for it. I immediately called Jeff and he offered to send a technician to my home to replace it. I elected to drive back to Subaru of Gwinnett on Thursday, May 9 to have the wiper blade to be installed. It was done and my credit card was credited with $18.88, the price of the wiper blade. For that I am thankful. Ironically, the reason I chose to have Subaru of Gwinnett perform the service was that Stivers Subaru, where I purchased the Outback, could not work me in for an oil change for about a week while Subaru of Gwinnett could perform the service the almost immediately. I'm sure I will give you another chance to perform the next service my car needs, that, I hope, will be the 30,000 mile service in a few months. Thanks for your concern. More

Recall Seamless recall service. Will continue to come back. Always quick and easy service. The best Subaru dealer and service I’ve ever been to. Honest and Seamless recall service. Will continue to come back. Always quick and easy service. The best Subaru dealer and service I’ve ever been to. Honest and friendly. More

Safety, Service and Care this best describes Subaru of Gwinnett. I came in at a busy time. I asked for Cody to do the work. Most importantly I asked Neil to call me eve this best describes Subaru of Gwinnett. I came in at a busy time. I asked for Cody to do the work. Most importantly I asked Neil to call me everyday with an update. He called and that was above and beyond his job duties. Cody did an excellent repair job. I felt I was in very good hands with all at Subaru of Gwinnett More

Excellent Service I had a quick no hassle service at the dealership. The environment is also very quiet, pleasant and courteous while waiting for my car to be serviced. I had a quick no hassle service at the dealership. The environment is also very quiet, pleasant and courteous while waiting for my car to be serviced. Subaru is indeed a high quality company. More

Smooth Recall Service A very efficient and comfortable visit to handle stoplight switch recall. Greeted promptly at 7:30 am. Comfortable accommodations where I could watc A very efficient and comfortable visit to handle stoplight switch recall. Greeted promptly at 7:30 am. Comfortable accommodations where I could watch work on my car and read. Service completed quickly and car was spotless and freshly washed when delivered after service was completed. Couldn’t have asked for more! More

Easy in easy out I just came for a recall issue. So it didn't cost me anything. But the folks were all so polite and professional. The waiting area was pleasant - b I just came for a recall issue. So it didn't cost me anything. But the folks were all so polite and professional. The waiting area was pleasant - but I didn't get much time there because the fix was so fast. When it comes time for another Subaru, I will start here. More

Great service Issa is a fantastic advisor. He is always smiling and keeps me informed while I am waiting with my vehicle. I have also worked with Jeff and Kyle. The Issa is a fantastic advisor. He is always smiling and keeps me informed while I am waiting with my vehicle. I have also worked with Jeff and Kyle. The entire team gets an A+! More

Professional Dealership The service was done in the given time; a technician discussed results of the maintenance checkup.. Each person I encountered was knowledgeable, fri The service was done in the given time; a technician discussed results of the maintenance checkup.. Each person I encountered was knowledgeable, friendly, and helpful. More

Went in for recall service The service was completed 15 minutes quicker than originally promised.. The work was explained adequately and should fix an intermittent problem I w The service was completed 15 minutes quicker than originally promised.. The work was explained adequately and should fix an intermittent problem I was had experienced recently. More