Subaru of Gwinnett - Service Center

Great service and nice comfortable lounge with snacks. Friendly staff. Good place to work or just relax. Pet friendly love my suburb outback and plan to keep it a and nice comfortable lounge with snacks. Friendly staff. Good place to work or just relax. Pet friendly love my suburb outback and plan to keep it a long time More

Big Change in Customer Service-Philosophy 1. No Appointment needed for oil change; had to wait; despite that check in service was good 2. Conducting of Business in Lobby UNPROFESSIONAL 3. 1. No Appointment needed for oil change; had to wait; despite that check in service was good 2. Conducting of Business in Lobby UNPROFESSIONAL 3. Waiting, in what I thought was QUIET area, was disturbing; kept getting interrupted with service personnel talking to other clients about their car; heard another client paid 50% less for same service I was receiving! :( :( 4. Random Service Person: I prefer to develop a relationship with someone who is helping me maintain the car--i.e. A Car Doctor! 5. Did not feel like a valued customer; service person tried to up-sell other services not really needed 6. Remitting for services awkward; desk was full of papers there was no place to sign 7. Receipt: POOR quality of print on receipt; asked for a readable copy; service person was annoyed 8. Dealership Amenities: only 1 snack in basket; CAR WASH was unacceptable--not the firs time; Contact me for pictures. 9. I travel 100 miles for service; not sure it is worth it anymore; seems dealership ownership, philosophy or manager has changed since I purchased my car. Very disappointing visit. More

oil light concern From the time I called (because the oil light came on) to the end of service, I was treated like a valued customer. I so enjoy driving in and seeing From the time I called (because the oil light came on) to the end of service, I was treated like a valued customer. I so enjoy driving in and seeing the smiling face of the intake person (Paige), meeting with my customer service rep (Kyle), and being treated so well. The problem was solved in short order and everything checked. Everything was explained and future service needs were explained. So enjoy coming to Gwinnett Subaru and being treated so well (and the coffee is good too!) More

First service Jeff did a good job of answering all of my questions about my first service and gave me the option of using Motul Synthetic oil. Jeff did a good job of answering all of my questions about my first service and gave me the option of using Motul Synthetic oil. More

Great service, always going to extra mile The employees at Subaru Gwinnett always go the extra mile to make sure you are taken care of. I have had great experiences here and will continue to u The employees at Subaru Gwinnett always go the extra mile to make sure you are taken care of. I have had great experiences here and will continue to use then for my maintenance needs. More

Highly Disappointed! I’ve been coming to Subaru of Gwinnett for many years now and I am slowly considering either looking for a new Subaru dealership or even considering b I’ve been coming to Subaru of Gwinnett for many years now and I am slowly considering either looking for a new Subaru dealership or even considering buying a different car altogether. It seems that every time I come in for an issue or service, I always have to come back because of new issues created during my visit. I can’t keep taking time off work to come in 2-3 times because of new problems. And some people need more training on customer service skills. More

Great service! Neil Lebron, my service advisor, made my experience very smooth! Very friendly and knowledgeable. Exceeded my expectations with service. He made sure Neil Lebron, my service advisor, made my experience very smooth! Very friendly and knowledgeable. Exceeded my expectations with service. He made sure that all my questions were addressed. 10/10 would recommend! More

Pleasant experience Jay and Issak were friendly and professional. They understood when I told them about the possessed gremlins that lived in my Navigation system. They w Jay and Issak were friendly and professional. They understood when I told them about the possessed gremlins that lived in my Navigation system. They were great!They were very accommodating, we needed to be done before traffic hit 316. More

very good The employees were very kind. They also worked very quickly and accurately. They continued to give me updates while I waited which really reassured me The employees were very kind. They also worked very quickly and accurately. They continued to give me updates while I waited which really reassured me. More

Stop Light Switch Replacement It took about the time estimated. The only disappointment was they said they provided me with a copy of the Vehicle Inspection and they did not offer It took about the time estimated. The only disappointment was they said they provided me with a copy of the Vehicle Inspection and they did not offer one to me. I just signed where they said to sign and was done with it....didn't look to make sure they provided me with everything they said. More