Subaru of Gwinnett - Service Center

I got new brakes, new tires and I had to replace the front struts due to alignment issues. The brake work and tire replacement was fine. They were competitive on the tire price. They had to order a left front struts due to alignment issues. The brake work and tire replacement was fine. They were competitive on the tire price. They had to order a left strut and I was told they ordered the wrong one so my repair was delayed by several days. The replacements were also very expensive and I could have gotten this work done elsewhere for significantly less, I believe, but I didn't want to ruin a new set of tires with bad alignment while I went elsewhere to get the struts replaced. Subaru of Gwinnett gave me a complimentary loaner vehicle which was very much appreciated. I was also told my windshield wipers were streaking and I was originally quoted $119 for wiper replacement but the standard price was something like $49 so I declined that repair. I'll assume that was a mistaken quote rather than an attempt to gouge. Overall, I've been going to Subaru of Gwinnett since I purchased my 2011 Outback from them and they've generally been great to deal with. They're certainly not the least expensive repair shop out there but their work has been reliable. More

Excellent customer care and a fair price. Matthew was a great salesperson, and I recommend him to anyone. Matthew was a great salesperson, and I recommend him to anyone. More

The service provided by Subaru and their wonderful employees is outstanding! They always have my best interest in helping with all my requests and vehicle needs. employees is outstanding! They always have my best interest in helping with all my requests and vehicle needs. More

The service group makes everything simple, from the time you pull in to the time you are back on the road. you pull in to the time you are back on the road. More

I was swindled out of $3,000 by an employee who is no longer employed there and the manager refuses to return my call. longer employed there and the manager refuses to return my call. More

As always amazing courteous service , upfront about all items needing repair and gave me time to think about the services I needed without feeling pressured. items needing repair and gave me time to think about the services I needed without feeling pressured. More

The customer service here is great! I have never encountered any rudeness nor have I been made to feel disrespected. They have served my vehicle on several occasions and each time the q I have never encountered any rudeness nor have I been made to feel disrespected. They have served my vehicle on several occasions and each time the quality of work has been outstanding. The only reason I made the dealer/company four stars is because I fee it's regarding the name, and Subaru Gwinnett speaks for itself! 💕 More

I'm on my third Subaru from Subaru of Gwinnett and couldn't be happier. Matthew Buckles made the sales experience a pleasure and we know that the service department is stellar. couldn't be happier. Matthew Buckles made the sales experience a pleasure and we know that the service department is stellar. More

Jeff Bowman and Jill Thurston are a pleasure to work with and have been trusted advisors for years. The service department at Subaru Gwinnett has been a big part of what made me a Subaru customer for life. and have been trusted advisors for years. The service department at Subaru Gwinnett has been a big part of what made me a Subaru customer for life. More

Kept us informed, explained everything we needed to do. And the service was done in a timely manner. We’ve always had great service at Gwinnett Subaru And the service was done in a timely manner. We’ve always had great service at Gwinnett Subaru More