Subaru of Gwinnett - Service Center

Very efficient with great communications - Thanks! I stopped in without an appointment and the Service person in the bay welcomed me right in and went right to work for my first visit since I moved nea I stopped in without an appointment and the Service person in the bay welcomed me right in and went right to work for my first visit since I moved near the Subaru of Gwinnett store. Great communications and they had me out in an hour including an overall inspection of the car. I’ll definitely be back when additional services are needed. More

Overall Good Experience. Some improvement needed. Good experience in general. Polite staff and flexible schedule upon request. But I was not happy about the service received on the airbag recall. A Good experience in general. Polite staff and flexible schedule upon request. But I was not happy about the service received on the airbag recall. Apparently, it was not handled carefully or properly. There are quite obvious damages on the dashboard afterwards. I did not notice this in the first place because it is on the passenger side. As a dealer, the expert on this vehicle, it should’ve done better. More

A thorough and smooth experience. I had a list of things to be done plus the factory recall repairs. Issa Cone took care of everything even offering a loaner car, which had a bunch of I had a list of things to be done plus the factory recall repairs. Issa Cone took care of everything even offering a loaner car, which had a bunch of features mine didn't, sales opportunity, now my wife wants SirusXM. The cost was in line with other garages. ¹¹q More

Not great but not terrible When I and checked in for my appointment I informed the attendant that I wanted the recall taken care of, as well as a problem with my ignition. At th When I and checked in for my appointment I informed the attendant that I wanted the recall taken care of, as well as a problem with my ignition. At that time he said the ignition was the recall problem. So I was pleased there wasn’t anything more I needed to worry about. However I am continuing to have problems with my ignition, which will need to be looked at, which is frustrating because I do not live near a Subaru dealership. I feel that the 30,000 maintenance is over priced. I do not feel that I will return for maintenance based on price alone. I did get a courtesy vehicle so I didn’t have to stay at the dealership while waiting for my service to be completed. Before leaving I told the lady helping me with my courtesy vehicle that I had an attachment on my back windshield wiper blade that needed to be removed prior to my vehicle being washed (knowing I that it would come off). Upon returning my attachment was missing, she had not informed anyone to take it off. It took serval attempts to get someone to help me retrieve it, and it felt like an inconvenience. I will say that I was alone with my toddler and I did get help when moving his car seat from car to car. More

Very good Service but Crew fell short My Service Advisor, Essa, was EXCELLENT. The work was done as quickly as possible. However, the thick masking tape from the window replacement was lef My Service Advisor, Essa, was EXCELLENT. The work was done as quickly as possible. However, the thick masking tape from the window replacement was left all over my car. After removing the tape with great difficulty, I still have to take it to the car wash and pay extra to get the thick adhesive residue removed. More

Recall DONE!!! Staff was efficient, effective and on time with every part of my time to have recall taken care of. Great service. Would recommend to any who need Su Staff was efficient, effective and on time with every part of my time to have recall taken care of. Great service. Would recommend to any who need Subaru service. More

6000 mile service Great experience. Nice waiting area. Great customer service. Had Kyle as my service representative. Very helpful and knowledgeable. Was my first visit Great experience. Nice waiting area. Great customer service. Had Kyle as my service representative. Very helpful and knowledgeable. Was my first visit to this dealer and will definitely return for future service needs More

Amazing Service. Check in was smooth and processed explained well. Phone calls were made to go over what was to be done and extra service approved. Thank you! Check in was smooth and processed explained well. Phone calls were made to go over what was to be done and extra service approved. Thank you! More

Long time to have a Service Advisor speak with me Unfortunately, I had to approach a Service Advisor after 30 minutes or more of having dropped off the car with the liaison outside that told me a Serv Unfortunately, I had to approach a Service Advisor after 30 minutes or more of having dropped off the car with the liaison outside that told me a Service Advisor would briefly be with me. Waited patiently, then made myself visible around their desks, but no interest in finding out why I was there. Also, I was never called, so after 30 minutes or more of waiting I had to approach the Service Advisor myself that was sitting in a desk (other 2 Service Advisors were also sitting with no apparent interest in me. More

Check engine light. The staff was friendly, very efficient, and made dropping off my car easy and seamless. Issa was wonderful in communicating with me and was very frie The staff was friendly, very efficient, and made dropping off my car easy and seamless. Issa was wonderful in communicating with me and was very friendly. More