Subaru of Gwinnett - Service Center

Second horrible experience in a row. After my last bad experience with your service department, I vowed to use a private garage. But I gave you one more shot and you blew it again. After my last bad experience with your service department, I vowed to use a private garage. But I gave you one more shot and you blew it again. I had an 8:30 appointment to pick up my car. I arrived at 8:20 and was told to sit in the waiting room. Note that ALL I NEEDED TO DO WAS PICK UP A CAR that you finished servicing the day before. At 9:00, having not seen nor heard from anyone, I started walking around the office and asking to be helped. Someone finally pointed me in the direction of someone who finished processing the order and took me outside to get my car. Here's where the fun begins. The car was running and the run timer on the dash said 28 minutes. The AC was on full blast and all the windows were down. That's right, you left my car running for nearly half an hour with the AC running and no one came and got me. Pathetic. More

Brought car in for maintenance and detailing. 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to my house with another car, jumped the loaner and I made my afternoon appointment downtown. 4. Essa, Alyssa, Shaun, Kyle and their manager Jill have always been helpful, courteous and professional. More

Not perfect the first time, but they made it right! We have always had great service from Subaru. This time, they made a minor mistake, which I felt the results of as soon as I drove the next day. When We have always had great service from Subaru. This time, they made a minor mistake, which I felt the results of as soon as I drove the next day. When I called the service center, I was taken to voicemail. So I phoned again, and consultants made sure that I got a real person to talk to. The service technician was more than apologetic and empathetic. When he relayed the details to the service manager, the manager offered to send a technician TO MY HOUSE to fix the problem rather than have me drive all the way back. Oh, and I need to mention... when my husband was waiting for the car on the day it was serviced, it began to look like the wait was going to go into the lunch hour, so they loaned him a car so he could go to lunch. More

Great Service! I had wonderful service. The hours were very flexible to fit my work schedule. I appreciate having a loaner ca. Everyone was professional and courteo I had wonderful service. The hours were very flexible to fit my work schedule. I appreciate having a loaner ca. Everyone was professional and courteous. More

Recall for Gas Gauge The process went well because of Taylor. She was very informed and informing of the process. She made sure I was okay while waiting. And she checked The process went well because of Taylor. She was very informed and informing of the process. She made sure I was okay while waiting. And she checked on me routinely to ensure I was okay while waiting. It is because of her this process went so smoothly. Taylor is a great employee.. I don't know why you don't have her name listed below.. I don't know Taylor's last name, but in case I get the name wrong at the bottom, she was an african american young lady with glasses. She was nice, Smart and very accommodating. More

Professional, courteous and fast. My first service appointment since buying my incredibly awesome Subaru Ascent. I was greeted immediately, escorted inside and shown to the children's My first service appointment since buying my incredibly awesome Subaru Ascent. I was greeted immediately, escorted inside and shown to the children's play area since I brought my three year old grandson. The space was immaculate. The car was serviced very quickly and everyone I encountered was professional and pleasant. More

long wait time I have had very mixed experiences with this shop. This last time I was there for over 2 hours after being quoted 45 minutes. They did waive the oil ch I have had very mixed experiences with this shop. This last time I was there for over 2 hours after being quoted 45 minutes. They did waive the oil change fee to compensate me for my time. More

Solid Service, Good Work, Easy to Schdule Was able to schedule regular maintenance and get it done quickly and efficiently. Few minor issues were taken care of and they really did listen to m Was able to schedule regular maintenance and get it done quickly and efficiently. Few minor issues were taken care of and they really did listen to my issues and gave me solid answers about a couple of things that kept popping up. And, you get the car back clean... almost like driving a new model off the floor. Found that after the car was taken in by the reception people, the ball sort of got dropped. You're left standing around wondering when you'll hear about the car from the service advisor. I finally had to ask what the story was and got prompt attention. Never did get a text or call that the work was done so i had to hunt around to find out what was happening with the car. First guy i asked was sort of put out that i didn't know my service rep but did help. This part of the process need some buffing and polishing to bring it up to the standard of service you get from sales and the other people I've dealt with there. More

Service department should be more careful One of my wheel studs had to be replaced because either this service or the previous had stripped the threads on it. Although not a big deal, the fact One of my wheel studs had to be replaced because either this service or the previous had stripped the threads on it. Although not a big deal, the fact that it happened makes me worry that other components on my car may have been abused. More

Oil Fail The title is deceiving. My 2013 Forester had a massive oil consumption issue. Came in to have a Consumption Test started and had dealing with I believ The title is deceiving. My 2013 Forester had a massive oil consumption issue. Came in to have a Consumption Test started and had dealing with I believe it was Shaun (? super curly hair dude LOL) and we had the test started. At the mile mark to return, I returned and had Dealings with Issa from then on. Turns out I needed a new short block. I was thinking, "Great, there goes 4k." and Issa informed me that it was covered under the Subaru extended Warranty. New engine at no charge to me? I'll take that. Was advised it would be anywhere from a week to a week and a half and I would be given a Loaner in the meantime. That's no big deal. Ended up being two weeks. I get it. The shop can get slammed, you probably don't do too many block swaps, plus I'm sure its an extremely tedious process. No fault to you what so ever. Got my car back and things have been smooth sailing since. Now let's see if I make it back to Colorado. Overall, had an amazing experience and loved dealing with Subaru of Gwinnett. Cheers, all! More