Subaru of Gwinnett - Service Center

Sebastian was very easy to understand and very good with communication vehicle was in and out. Amazing service !! Vehicle was also fixed the first time. communication vehicle was in and out. Amazing service !! Vehicle was also fixed the first time. More

Great guy. Kept us informed about our service on our 2017 Forester. Definitely recommend him Kept us informed about our service on our 2017 Forester. Definitely recommend him More

Honest, , will bend over backwards to help. They know their stuff and know how to explain needed repairs. They know their stuff and know how to explain needed repairs. More

Issa and his team always keep me informed about the status of my vehicle and any repairs necessary. status of my vehicle and any repairs necessary. More

The facility was clean and well organized. Everyone was pleasant and made me feel at home. Everyone was pleasant and made me feel at home. More

John did a great job. Held to his word of getting me out sooner than I was originally quoted. Had my car in being worked on immediately at my appointment time. Although, I Held to his word of getting me out sooner than I was originally quoted. Had my car in being worked on immediately at my appointment time. Although, I’ve never had a bad experience at Subaru of Gwinnett. More

Took me in for routine maintenance the same day I called. Anthony Franco in service was very nice and kept me informed. Anthony Franco in service was very nice and kept me informed. More

My car had to be jump started. I came by and was able to have it checked while I waited. The problem was fixed. All greatly appreciated./ I came by and was able to have it checked while I waited. The problem was fixed. All greatly appreciated./ More

Service was good. They did preventivre maintenance, my car drives very good after servicing. Thank you They did preventivre maintenance, my car drives very good after servicing. Thank you More

Beware of suggested repairs. I’m always told that another service needs to be done in addition to what I come in for. I spent over $2,000 in April of 2023 getting the 60,000 m I’m always told that another service needs to be done in addition to what I come in for. I spent over $2,000 in April of 2023 getting the 60,000 mile service and a valve replacement. I only wanted to get an oil change and tire rotation that day. The only nice thing I can say about that experience was that I was provided loaner cars because the TPMS sensor would not go away on my tires and my Forester had to stay in the shop for a little while. Recently in March 2024, I went in for an oil change and tire rotation. Just a couple minutes of being there, I’m told that I need to have front and rear differential service done, and that it should’ve been done at 45,000 miles. This would cost me $339. This is the first time I’ve been told that I need this . When I brought in my Subaru in September 2023, just for an oil change, I was told that I would need to think about getting the drive belt replaced, yet nothing was mentioned then about front and rear differential service. During the recent March 2024 visit when they were going to rotate the tires, one of the lug nuts was torqued on too tight, the lug nut seized up when they were trying to get one of the tires off for the rotation. I was told to get it repaired was gonna cost me $230+. As for the lug nut issue, the last place that worked on the tires was Subaru Gwinnett. I sat at their beautiful new facility for 2 hours and just had the oil changed without the tires being rotated. I ended up taking my Forester to Mavis for tire rotation and they replaced the lug nut free of charge. It was only gonna cost me $12.98 instead of the $230+ that Subaru wanted to charge me. More