Subaru of Gwinnett - Service Center

Lift gate issue for years not resolved. Since it does not do it at dealer no efforts to replace anything in attempt to resolve either under warranty or now extended warranty Since it does not do it at dealer no efforts to replace anything in attempt to resolve either under warranty or now extended warranty More

The greedy mechanic that serviced my Crosstrek should be fired! I don't think I'll take my car back to this dealership. Issa and Jeff are great! They were professional and honest. I can't say the same for t fired! I don't think I'll take my car back to this dealership. Issa and Jeff are great! They were professional and honest. I can't say the same for the mechanic. He added "Needs immediate attention" for a Drive Belt that I recently replaced. He even added a video to make me believe it was true. Apparently, Subaru pays these mechanics by the type of job. So of course, the mechanics will claim something needs repaired when it doesn't. I just didn't think this Subaru was like that. I will never TRUST this Subaru Service Department again. More

Had already written a review. Costumer service was great. Would recommend to a friend. Yay Costumer service was great. Would recommend to a friend. Yay More

Everyone was awesome and my car was done quickly. They handled all of the service my car needed They handled all of the service my car needed More

Very professional and knowledgeable. I felt very comfortable in the new facility and frequently updated as to the progress of my service I felt very comfortable in the new facility and frequently updated as to the progress of my service More

Terrible customer service. Was working with Brittany to help me get my radio replaced along with a bunch of other work. Received a “20% off service” email. In every conversatio Was working with Brittany to help me get my radio replaced along with a bunch of other work. Received a “20% off service” email. In every conversation I had with Brittany I made sure we could use the 20% discount as the work was going to be very costly (roughly $1500 for radio, another $1500 for all the other work). She always said, “yes sir, 20%.” Initially I planned to only get the radio replaced and then take care of the other work next month to spread out the cost, but the technicians flagged the other work as “needs immediate attention.” Knowing I’d get 20% I decided to go ahead with it. When Brittany rang me up she said, “and I got you that $200 off.” $200 is not 20% of $3000+ so I asked what happened. She said, “oh it’s only 20% off UP TO $200.” I opened the email to read the fine print and couldn’t see it, neither could Brittany or one of her co-workers. They then printed up the email and highlighted the VERY SMALL PRINT that says “only up to $250 off,” which to me, a guy with corrective lenses, looked like an underline on my phone, not text. I was intentionally misled (why else would that very important piece of information be the smallest print on the email?) and Brittany at any time in our several conversation could have clarified that the 20% off only went up to a certain amount. Long story short, I’m livid. This was one of the worst customer service experiences I’ve ever had. I’m not a guy who goes on yelp or Google and writes bad reviews (I don’t think I’ve ever actually done that) but I had to write this review. More

Clean, timely friendly helpful thoughtful All work performed in a short wait time Associate gave progress reports during wait time Will return ! performed in a short wait time Associate gave progress reports during wait time Will return ! More

Love the facility. They work with my extended warranty company well. Not too pushy. Great snacks and beverages in waiting area. Possibly short staffed though as I had t They work with my extended warranty company well. Not too pushy. Great snacks and beverages in waiting area. Possibly short staffed though as I had to wait several minutes after arrival to be seen even though I had an appointment and my car took a day longer to repair then they told me. More

Tuan serviced for my Husband Jun Wang this time and he have really good experience with Tuan. have really good experience with Tuan. More

Sebastian was very easy to understand and very good with communication vehicle was in and out. Amazing service !! Vehicle was also fixed the first time. communication vehicle was in and out. Amazing service !! Vehicle was also fixed the first time. More