Subaru of Gwinnett - Service Center

After dropping off our car for service, it was lost for two days. We received no communication about this issue. Instead, we were repeatedly contacted with sales pitches for new cars. We are very dissatisf two days. We received no communication about this issue. Instead, we were repeatedly contacted with sales pitches for new cars. We are very dissatisfied with the service. More

Very nice folks and excellent service department. No upscales for service. Service waiting area is superior to others I'm familiar with. Offer drinks, water and snacks. No upscales for service. Service waiting area is superior to others I'm familiar with. Offer drinks, water and snacks. More

Jeff was great. I did not appreciate that the technician unplugged my personal video camera and did not plug it back in. The camera is used for possible crash/traffi I did not appreciate that the technician unplugged my personal video camera and did not plug it back in. The camera is used for possible crash/traffic incidents. More

Always feel super welcomed here at Subaru! I was amazed to see the level of service that is offered at this dealership! I’ll absolutely be back for future service and purchases! Thanks I was amazed to see the level of service that is offered at this dealership! I’ll absolutely be back for future service and purchases! Thanks More

Was my first visit to your place? People were very, very friendly. Very nice, very efficient. I will be back People were very, very friendly. Very nice, very efficient. I will be back More

Issa and his team took great care of me! Stuck with my issue until we finally found the issues and then got them fixed. Delivery drives a amazing! Took great care of my car during several de Stuck with my issue until we finally found the issues and then got them fixed. Delivery drives a amazing! Took great care of my car during several delivers and pick ups. More

The experience was okay in that my problem was resolved. I came in because my tire pressure light was coming on. However, I came in about 3 weeks ago for routine service and mentioned that the tire light w I came in because my tire pressure light was coming on. However, I came in about 3 weeks ago for routine service and mentioned that the tire light was coming on. When I left 3!weeks ago the tire light was off. It seems that the tires were inflated thereby causing tire light to turn off, but no one checked for a slow leak, which apparently is what caused the light to come on 3 weeks later. It could have saved me a trip if this had been checked during first visit. Second issue was my battery failed the test and I agreed to a new one. Imagine my surprise when I check out and find out the new battery cost almost $500. That’s a lot for a battery, and I can’t believe that was the only battery option. If so, I think a little warning about the cost should have been given. Otherwise, my service agent was nice, friendly and professional. Service took longer than I think it should have to replace 1 tire and put in new battery. More

A very knowledgeable and communicative staff. I am very pleased with the service I receive every visit. I am very pleased with the service I receive every visit. More

Friendly staff, don't push unnecessary repairs on you, straightforward, the lobby is clean and new coffee machine keeps you entertained while waiting. straightforward, the lobby is clean and new coffee machine keeps you entertained while waiting. More

This dealership gives a misrepresentation of what a recommended service is. They lead you to believe that if you do not complete this $500 fluids change that you will have severe damage to your car, wh recommended service is. They lead you to believe that if you do not complete this $500 fluids change that you will have severe damage to your car, when in reality it's based on the fact that the service manual says at "X" miles it's suggested. What is the point of an inspection, if you're going to consistently recommend $1,500+ work be done on the car based on a book and not an inspection. More