Subaru of Gwinnett - Service Center

Took my car in because it had a computer problem. Was told that, yes, it was the main computer module that needed to be replaced. That's fine. I have a 2006 Outback. Only has 180k miles on it. So Was told that, yes, it was the main computer module that needed to be replaced. That's fine. I have a 2006 Outback. Only has 180k miles on it. So they replaced it for just under $1,300.00. Good price. After I got it back, after 2 weeks or so some of the warning lights cam flashing on again. I had my local guy clear the errors and tool it back down to Gwinnett to have them look at it. Tuan Nyguen told me that it was not under warranty because it was a refurbished part. I was shocked! He never told me that! He then tried to convince me that he had discussed it with me. NOT TRUE! I told him he better get it fixed! What a JERK! And a LIAR! It has not happened again. More

My first time needing to take it to a dealer (normally nervous about that process). Had a big issue with my 2020 Forester where all the lights came on, cruise was out, warning lights of death flashing. nervous about that process). Had a big issue with my 2020 Forester where all the lights came on, cruise was out, warning lights of death flashing. Luckily for me I bought an extended warranty from my lender, saved me big time. Jeff was spot on, no issues, great information about what was wrong (he knew right away) and they got me on the road. Overall above my expectations and I appreciate him helping me get back on the road. Thumbs up from this firefighter!! More

Jamil was an excellent service manager. He explained what was needed and why and handled our service quickly and effectively. Thanks. Also, the last time we were in, Issa did a great job e He explained what was needed and why and handled our service quickly and effectively. Thanks. Also, the last time we were in, Issa did a great job explaining the service needed. Based on our experience, your service dept. is first rate! More

Spacious waiting areas with snacks & drinks. I especially liked the "quiet room" to read & complete projects on laptop or tablet I especially liked the "quiet room" to read & complete projects on laptop or tablet More

Professional, thoughtful, kind, knowledgeable, personable. Just a pleasure to work with. My car ran so smoothly when work was done personable. Just a pleasure to work with. My car ran so smoothly when work was done More

Friendly staff, excellent facility catering to kids and pets. Loaner vehicle provided was up to expectations. pets. Loaner vehicle provided was up to expectations. More

Gwinnett Dealership is clean and organized. Issa was attentive, provided updates, and recommended services throughout my wait time. Issa was attentive, provided updates, and recommended services throughout my wait time. More

Gwinnett Dealership is clean, organized, A good job, Issa was friendly , provided a top quality service. Thanks. Issa was friendly , provided a top quality service. Thanks. More

Issa was very attentive and provided updates and recommended services throughout my wait time. I'll be looking forward to stopping by again for any services on my Subarus. recommended services throughout my wait time. I'll be looking forward to stopping by again for any services on my Subarus. More

Always top-quality service and facilities. Excellent retailer, would recommend to anyone who is looking for a great vehicle and service to match! Excellent retailer, would recommend to anyone who is looking for a great vehicle and service to match! More