Subaru of Gwinnett - Service Center

I have been unhappy with the service department the last few times. I brought the car in for my 60k maintenance. My expectation was to be notified which things were necessary and an estimate of the cost for few times. I brought the car in for my 60k maintenance. My expectation was to be notified which things were necessary and an estimate of the cost for me to approve. That's not what happened at all. I brought the car at 11am, got a loaner. I was called at about 1:20 and advised I needed a new battery, which would be about $400. I asked to have a little time to think about it. I called back at 2:20 and told them to go ahead. Then I got a call at 3:15 telling me the car was ready but asked if I could pick it up on Monday instead since they closed at 3 and everyone wanted to leave. (I had no idea they closed at 3 and wish I had been told that earlier, so I could get things out of my car, or I could have been there at 3 to get it). When we went to pick it up on Monday, it was $2k of work, which I was absolutely not prepared for, since nothing had been mentioned except the battery. Including replacing all the wipers, which I had just done a month prior. I guess the lesson is if you take it for a maintenance - they just do ALL of it, whether you need it or not. Since I'm not a mechanic, I expect some guidance on what NEEDS to be done but it seems that's not the case. More

Everyone was very helpful during the buying process, and afterward when we needed minor service help. We look forward to working with the dealership for all the car's future needs! afterward when we needed minor service help. We look forward to working with the dealership for all the car's future needs! More

Dealership doesn't listen to problems even when they have a class action lawsuit for these same problems a class action lawsuit for these same problems More

I haD ISSUES WITH THE BATTERY ON MY 2020 OUTBACK. After the technicians tested it, it was found to be defective and my extended warranty would cover this. Thank you all for your honesty and communic After the technicians tested it, it was found to be defective and my extended warranty would cover this. Thank you all for your honesty and communications . More

The service folks are always efficient and thorough and are great about handling the service and getting me back on the road as soon as possible. are great about handling the service and getting me back on the road as soon as possible. More

Gwinnett is the best place for great customer service, awesome service and wonderful people. Thanks awesome service and wonderful people. Thanks More

Great dealer and service in every way. Do what they say: on time, rack rate, make sure you know what service is needed to keep your trusty steed running smoothly and reliably, and do the w Do what they say: on time, rack rate, make sure you know what service is needed to keep your trusty steed running smoothly and reliably, and do the work quickly. Add in a great waiting room with drinks and more than you'd ever expect and why go elsewhere? This one is a class act from purchase to repair. More

I was in and out within the hour! Car fluids were topped off. Communication via text is excellent. Car fluids were topped off. Communication via text is excellent. More

I’ve been to this dealership for three years now to get my Subaru serviced and they have been consistently giving me the best service. Thanks Jeff, Tuan, and Sebastian! my Subaru serviced and they have been consistently giving me the best service. Thanks Jeff, Tuan, and Sebastian! More

Subaru of Gwinnett took great care of my Forester as they always have. I thought there was some serious damage to my car, but it just needed a realignment badly. So thankful for their honesty. always have. I thought there was some serious damage to my car, but it just needed a realignment badly. So thankful for their honesty. More