Subaru of Gwinnett - Service Center

The service department manager needs work customers service and follow up with customers and contact with customer. service and follow up with customers and contact with customer. More

This service center is efficient, clean, and professional. Unfortunately they are a little more expensive than I hoped. Overall goof experience. professional. Unfortunately they are a little more expensive than I hoped. Overall goof experience. More

I was told my issue with losing oil was nothing more than needing a replacement PCV valve. I was also told (and charged for) topping off all my fluids. One week later my washer fluid light is on, and 2 month needing a replacement PCV valve. I was also told (and charged for) topping off all my fluids. One week later my washer fluid light is on, and 2 months later I’m on my 3rd bottle of oil added. I called, but no callback. Someone else will help me, because apparently it won’t be them. More

My service advisor, Jamil, Always provides me with excellent customer service. He Always ready to help when I have stopped in with a problem with no appointment he has taken my car in, given me a cour excellent customer service. He Always ready to help when I have stopped in with a problem with no appointment he has taken my car in, given me a courtesy car and kept me advised as to the status of the work done on my car More

Great service. Much appreciated. tried to submit this but was asked for more. Please let us submit our answers that way we choose or i won"t do another survey. Much appreciated. tried to submit this but was asked for more. Please let us submit our answers that way we choose or i won"t do another survey. More

Sebastian and team were extremely helpful and attentive throughout my service experience. If I would make any suggestions to MANAGEMENT for improvement it would be this: although my vehicle was ready,I throughout my service experience. If I would make any suggestions to MANAGEMENT for improvement it would be this: although my vehicle was ready,I had to wait over 40min upon my arrival to checkout. Please make the checkout process more streamlined and have adequate staff at close of business for your service customers. Sebastian was working quickly and carefully to ensure my experience was professional and thorough. More

Jamil Felix is an excellent service advisor. He was very thorough in explaining the service needs for my vehicle. I appreciated his courteousness and professionalism. He was very thorough in explaining the service needs for my vehicle. I appreciated his courteousness and professionalism. More

Advisor was courteous and helpful. The wait time was minimal. Overall a good experience. Love the Forester. The wait time was minimal. Overall a good experience. Love the Forester. More

Brenda Smith is amazing knowledgeable she answered all my questions and concerns she is 100 questions and concerns she is 100 More

Great service and communication. Gave a 4/5 because my car was not washed and usually it is Gave a 4/5 because my car was not washed and usually it is More