Subaru of Gwinnett - Service Center

I have been a Subaru owner since 2017 and recently purchased another Subaru Crosstrek. My 2018 Outback is having issues since last year and it has been a nightmare. November 2023 : TPMS light on - t purchased another Subaru Crosstrek. My 2018 Outback is having issues since last year and it has been a nightmare. November 2023 : TPMS light on - took the car to dealership several times and they were not able to fix it. March 2024 : Outback servicing and spent $800 on recommended servicing. August 2024 : my daughter took the car to Nashville and the car started showing check engine, when she took it to Nashville Subaru they claimed service was not done right in Atlanta. Again in few days same thing, took the car back about 3 times. Late September she even paid $200 for diagnostics to find out nothing is wrong with engine. October 2024 : I bring the car back to Atlanta and the check engine light comes back on. Took it to dealership again and they sent me a recommended repairs for about $8000. That’s when I decided to just bring the car back because I was totally confused with inconsistency. Spoke with service manager Mike about my concern and according to him “ let’s just change the battery and I will clean the leaks and then we will monitor and I will use 50% off coupon and all that. We decided to change the battery and 2 other things, end of the conversation I asked him “ how much will all that cost me?” And he wrote $710 on my invoice. Two days later when my husband went to pick up the car he was charged close to $1400. So you see I have totally lost trust in that dealership. How do you sent repairs estimate of $8000 and then decide we don’t need all that and then quote one price and then charge another? It seems like you are making the customers pay for your brand new state of the art facility. Did I make a mistake by buying another Subaru? More

Another satisfied customer! Thanks so much Subaru Gwinnett for providing outstanding quality customer service, great auto technicians, and quality maintenance on my car! The Cot Thanks so much Subaru Gwinnett for providing outstanding quality customer service, great auto technicians, and quality maintenance on my car! The Cottman Family More

Good experience, and everyone is very nice, and I would like to come it next time. like to come it next time. More

Jeff went above and beyond to keep us informed of timing, needs of our car, and explaining necessities and our options. He is personable and understands the system. You are fortunate to have him as an employ needs of our car, and explaining necessities and our options. He is personable and understands the system. You are fortunate to have him as an employee. More

Issa was very helpful and responsive, and overall a great person to work with. I appreciated his service. person to work with. I appreciated his service. More

The service was OK, could have been bit quicker. The service advisor said, there will an email with what needs to done on your car, w hi ch was missing. The service advisor said, there will an email with what needs to done on your car, w hi ch was missing. More

The staff was very nice friendly and efficient The facility was outstanding. I was treated very well and I felt like family. facility was outstanding. I was treated very well and I felt like family. More

This service center is efficient, clean, and professional. Unfortunately they are a little more expensive than I hoped. Overall goof experience. professional. Unfortunately they are a little more expensive than I hoped. Overall goof experience. More

The service department manager needs work customers service and follow up with customers and contact with customer. service and follow up with customers and contact with customer. More

I was told my issue with losing oil was nothing more than needing a replacement PCV valve. I was also told (and charged for) topping off all my fluids. One week later my washer fluid light is on, and 2 month needing a replacement PCV valve. I was also told (and charged for) topping off all my fluids. One week later my washer fluid light is on, and 2 months later I’m on my 3rd bottle of oil added. I called, but no callback. Someone else will help me, because apparently it won’t be them. More