Subaru of Gwinnett - Service Center

Always a good experience when I come in for service. Prompt. High end equipment (alignment checked pulling in via camera) and a nice playroom for my young son to make it not so painful to wait with him. Prompt. High end equipment (alignment checked pulling in via camera) and a nice playroom for my young son to make it not so painful to wait with him. More

Issa was a perfect gentleman and host plus he keep me well informed of the progress well informed of the progress More

I bought a new 2020 Subaru Forester from Subaru of Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full r Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full replacement, estimated at $11,000–$12,000. I reached out to the service manager who was rude and condescending. I also emailed the GM, Jennifer and received no response. It’s disappointing to see that Subaru seems to have a recurring issue with CVT transmissions, and I’m now questioning my loyalty to the brand. I wouldn't recommend Subaru of Gwinnett either given their dismissiveness of this issue. More

Had to have some urgent work done as we were traveling with our pups. They got me in the very next morning and took care of all our needs. with our pups. They got me in the very next morning and took care of all our needs. More

Jeff provided excellent communication and always in a timely manner. Very professional with an outgoing personality. timely manner. Very professional with an outgoing personality. More

Excellent Service! ! Issa has always taken great care of my car and me. He always goes the extra mile. My car cut off on me and left me stranded. Issa sent Caesar to dro ! Issa has always taken great care of my car and me. He always goes the extra mile. My car cut off on me and left me stranded. Issa sent Caesar to drop me off a loaner. I don’t know how they were able to get my car to the shop, but Caesar did. Issa had the mechanics to go over my car with a fine tooth comb and they repaired her like new. I was unable to pick my car up and Issa had Caesar to deliver my car to me and pickup the loaner. The transaction was smooth as silk. Subaru of Gwinnett Rocks!! More

Had to make arrangements for it to go back & have missing repair completed. They made it easier than I expected. repair completed. They made it easier than I expected. More

Jeff Bowman is professional, efficient. He is always very helpful getting the service I need on my vehicle and keeping me informed of the progress. He is always very helpful getting the service I need on my vehicle and keeping me informed of the progress. More

Quick service. Appointment was easy to setup. They figured out the problem. Suggested other services if needed. Appointment was easy to setup. They figured out the problem. Suggested other services if needed. More

The service advisor was oustanding she tried her best to take care of my problem but the company failed to help me with my issue. take care of my problem but the company failed to help me with my issue. More