Subaru of Gwinnett

Great Experience Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my fi Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my first time buying a Subaru and it was by far the most pleasant dealership experience that I have ever had. More

Exceptionally Enjoyable This was my second purchase with this Subaru dealership and I can say with certainty that my expectations were exceeded once again. I always enjoy int This was my second purchase with this Subaru dealership and I can say with certainty that my expectations were exceeded once again. I always enjoy interacting with the everyone here, because they are very open and friendly. They are terrific hosts and make certain you are comfortable and feel welcome. It is also great to knowing that they know exactly what they are selling and all the associated information in these regards. All my practical and seemingly obscure questions were answered and the time was taken to be certain that I had made the right choice for my needs and that I was comfortable making said choice. Buying a car can be a troubling event, but that has never been the case with Subaru of Gwinnett. In my car buying experiences, its very rare to interact with a dealership that strives to make the buyer aware of what they are potentially purchasing and of all the choices available. It is also very nice that this is a "one-stop-shop" for all of my automotive needs. They can handle sales, financing, insurance, and automotive servicing. I will continue to get all my maintenance needs completed at the service center and I have always been impressed how the service department has the same charisma and courtesy as the sales. I am a firm believer that people make or break a business and very much enjoy the enthusiasm exhibited every time I stop by Subaru of Gwinnett. Trina was an absolute joy to work with and I would extensively recommend her to anyone looking for a fantastic new vehicle. Without her assistance I would have been much more apprehensive about moving forward with my purchase, but she was able to put my mind at ease with her exceptional people skills and communication. She took the time to make sure I had and understood all the available information. I am super happy with my new car and look forward to my next visit at Subaru of Gwinnett. More

Our experience with Subaru of Gwinnett was very pleasant We purchased a 2015 Legacy with Eyesight. Trina Mack was a delight and was very helpful. We are delighted with the car. We have owned Toyota Avalon We purchased a 2015 Legacy with Eyesight. Trina Mack was a delight and was very helpful. We are delighted with the car. We have owned Toyota Avalons for the past 18 years. It is early, but so far we are more pleased with this Legacy. It does have an awful lot of electronics and there should be a better way to learn this rather complex system, instead of reading the various manuals (which are not all that easy to read and understand.) More

Oustanding Customer Service It is hard to call Lance Willhite a salesman, because there was absolutely no pressure from him at all! What he did provide was outstanding customer It is hard to call Lance Willhite a salesman, because there was absolutely no pressure from him at all! What he did provide was outstanding customer service. We had narrowed our search between another Chevrolet Equinox and the Subaru Forrester. At the first Chevrolet dealership we were handed off 3 times to a different sales person, then after telling them what we wanted in a car they showed us a base model and said they didn't have what we wanted. We also visited another Chevrolet dealership but no one even came out of the building to say hello. That, coupled with the Lance had treated us on the first test drive, made the decision easy. We would recommend Lance Willihite, and Subaru of Gwinnett, to anyone. Thanks Lance! Neal & Gregg More

My first Subaru from Subaru of Gwinnett Elizabeth Puckett and her team made the whole buying experience a pleasant one. We did not have to haggle about the price or anything else. The financ Elizabeth Puckett and her team made the whole buying experience a pleasant one. We did not have to haggle about the price or anything else. The finance person did not try to sell anything we did not want. I got a better than expected rate. All in all, it was our best car buying experience. I will tell any of my friends looking at buying a Subaru to put Subaru of Gwinnett at the top of their list. More

Excellent New Car Purchase Experience My experience with Subaru of Gwinnett was one of the best and easiest new car purchase I've ever made, from the initial contact, test-drive, final sel My experience with Subaru of Gwinnett was one of the best and easiest new car purchase I've ever made, from the initial contact, test-drive, final selection, and purchase. Lance was friendly, courteous, and professional; employed no high-pressure salesmanship. The actual purchase conclusion was expeditious and easy. I would recommend this dealership and Lance to anyone. More

Subaru of Gwinnett - First Class! From my first correspondence with Alyssa, sales concierge, I found Subaru of Gwinnett focused on customer service. I met with Lance at the dealership From my first correspondence with Alyssa, sales concierge, I found Subaru of Gwinnett focused on customer service. I met with Lance at the dealership and found him to be incredibly patient, professional, and thorough in explaining the features of the Outback I was interested in purchasing. He answered all my many questions and kept me informed while I waited for the arrival of my new vehicle. When my Outback came in, he walked me through all the paperwork very efficiently, took me for a second drive to demonstrate certain features of my new vehicle, and went out of his way to make sure I felt comfortable with all the dials and buttons and advanced safety features of my newly purchased Subaru. Mike assisted with the tag and title process and the entire experience was the most pleasant car buying experience I have ever had. Everyone I dealt with at Subaru of Gwinnett was friendly, positive, professional, and seemed to enjoy their job and it was impressive that almost everyone in this Subaru dealership was a Subaru owner. This is an organization deserving of a five star rating! More

Enjoying my new Outback First met Lance via the internet, with some online messaging back and forth. Arranged for my first visit to dealership - Lance had a Forrester and an First met Lance via the internet, with some online messaging back and forth. Arranged for my first visit to dealership - Lance had a Forrester and an Outback ready and waiting for comparison test drives. Decided I preferred the Outback, but did a little more looking at other brands before finally returning to the dealership. Lance had an Outback with roughly the equipment I would want ready and waiting for a final test. Ordered an Outback through Lance to get it just the way I wanted it. When I went to pick it up, Lance had it cleaned up, my requested dealer-installed options on it and parked right by the door. Lance helped me get a good trade-in allowance on my old car, too. In summary, Lance is one of those American businessmen who enjoy years of "being lucky" - through hard work, attention to detail and follow-through. More

Lance made buying a car enjoyable. First of all, my husband looked at Consumer Reports for a several months. Subaru was rated overall best vehicle. We also had a list of things that we First of all, my husband looked at Consumer Reports for a several months. Subaru was rated overall best vehicle. We also had a list of things that we wanted and did not want on a vehicle. Both liked SUVs. When we walked in the Subaru dealership, we were greeted by a young lady and told that the next salesperson would talk to us. Lance Willhite came out it a few minutes. He listened as we described the vehicle that we had in mind. He complimented us on letting him know what we wanted. He was not pushy. We appreciated his time. He is a terrific salesman. We love our Subaru. Will recommend it highly. More

Lance is OneA Just purchased a 2015 Legacy from Lance. My wife and I are in our 60'sand probably a little older that the typical Subaru demographic. Wasn't a probl Just purchased a 2015 Legacy from Lance. My wife and I are in our 60'sand probably a little older that the typical Subaru demographic. Wasn't a problem. Lance was very helpful explaining all the gadgets we were not accustomed to. Great experience! More