Subaru of Gwinnett

AMAZING as ALWAYS I have bringing my Subaru here since I bought it in late 2003 (except for a short period when I lived in Utah), and I have never had anything but the I have bringing my Subaru here since I bought it in late 2003 (except for a short period when I lived in Utah), and I have never had anything but the absolute best service possible. Jill and her team are honest, intelligent, friendly and knowledgeable. When my rear brakes were replaced a few weeks ago, I discovered that my emergency brake would no longer engage. I called Jill and she told me to bring it back in whenever I could. I did and they took care of adjusting it no problem. They do what they say they will do and in a timely manner. They go above and beyond every time to make sure I know everything about my car and what needs to be done and when. Jill, especially, always makes me feel like a family member, and that is why, when I get a new "used" car in a few months, I will come back to Subaru of Gwinnett, even though I could find a good car for less elsewhere. I trust SOG. SOG is incredibly lucky to have Jill, Mike, Harris, Willis, and Nelson on its' team. More

My man Lance! Going into a car dealership for the first time in a couple decades, I was super scared. Didn't know really what to expect. Lance made my experience ex Going into a car dealership for the first time in a couple decades, I was super scared. Didn't know really what to expect. Lance made my experience extremely comfortable, and successful! Purchased the Forrester that I always dreamed of with a better deal than we could've hoped for all thanks to the way Lance WORKED to MAKE it happen. THANK YOU More

Great car, great experience Nice, easy, smooth experience. Went in knowing what we wanted. Lance made it an easy deal. Ordered our Outback, received as promised, easy closing. N Nice, easy, smooth experience. Went in knowing what we wanted. Lance made it an easy deal. Ordered our Outback, received as promised, easy closing. No pressure from Lance or Mike the finance manager. Would highly recommend Gwinnett Subaru. We live much closer to Troncalli Subaru, but were treated very rudely by the salesman there. More

Professional & Efficient Elizabeth was the only Subaru dealer in the Atlanta area I could find willing to search for the exact vehicle we were looking to buy and, when nothing Elizabeth was the only Subaru dealer in the Atlanta area I could find willing to search for the exact vehicle we were looking to buy and, when nothing came up, present the opportunity to order the car. Not only did she find a way to get the right car, I believe the price on the car was good as I had manual tracked the average price over a six month period. She was spot on with the factory order forms & process because the car came in two weeks early! Once at the dealership: -She worked to get a better rate on then loan than my bank offered. -They gave me a good price for my trade-in. -They were very straightforward with the option to purchase an extended warranty. I had shopped some third party warranties and there were no surprises. It was a fair price. Elizabeth and the Subaru of Gwinnett team didn't appear to play a shell game with the products. She was always very responsive, competent and professional. I drove away with the car my family wanted and feeling good about the entire deal. More

EASY DEAL!! On April 8th under N5800A I wrote of our first experience w Lance. After the visit, I DID NOT those demanding phone calls asking "Honey, how can we ge On April 8th under N5800A I wrote of our first experience w Lance. After the visit, I DID NOT those demanding phone calls asking "Honey, how can we get you to get this car today", What a relief!! *Instead I received a kind email, making sure we made it home safely. This led into communications to order the Outback that *WE WANTED, not what they had on the lot. Lance went over each item we wanted on the car and *gave prices as we went along so I knew what the car was costing with each amenity. We then got to the partial financing WITHOUT Lance telling me how to SPEND MY MONEY*. I checked w at least 5 other dealerships, Lance was $1,000s less except for one - he put me on hold for minutes and came back with an agreeable and I didn't have to talk to "The Big Guy" (sales mgr) about making this deal work)**. Sale agreement was sent over and car was ordered*..done deal! I used to buy Fleet vehicles and this was easier than when I wasn't even spending my own money!* So, now we are up to 7 STARS and I am sure more are to come. Will keep you posted, but wish this site had a way to go back under same sign in. LOVE THIS DEALERSHIP!!!!!!!! 400 miles round trip, worth every peaceful mile and it's mine for life!! More

Good experience Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance he Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance helped immensely. They beat all offers by dealers in the area. Mike in finance was thorough and informative. The young lady in the parts department did a fine job. More

Lance made it work! A test drive quickly turned into a purchase in no small part because Lance was "real" and professional -- the opposite of the stereotypical car salesp A test drive quickly turned into a purchase in no small part because Lance was "real" and professional -- the opposite of the stereotypical car salesperson. Everything was easy from the test drive, to help deciding which vehicle, to giving us the time we needed. The tone of the dealership is upbeat and customer driven (pun intended!). Once my decision was made Mike walked me through the paperwork of the loan QUICKLY and thoroughly. Lance stood in the rain and oriented me to the finer points of my new Subaru Forester, programmed the bluetooth and sent me on my way. I feel confident in my purchase and in my subsequent relationship with Subaru of Gwinnett for service. Thank you, Lance! I have renewed appreciation for was car sales can be. More

Good Service Buying our new Subaru Forester was a breeze. We thoroughly enjoyed the experience and are very happy with our new car! Thank you so much! Buying our new Subaru Forester was a breeze. We thoroughly enjoyed the experience and are very happy with our new car! Thank you so much! More

Ask for Lance! Lance is great. The best combination of knowledge and patience. I never felt pressured. I never felt like he didn't know or couldn't get the answer. I Lance is great. The best combination of knowledge and patience. I never felt pressured. I never felt like he didn't know or couldn't get the answer. I made multiple test drives, sent multiple emails and then ordered a car that was not on the lot. Everyone I met at Subaru of Gwinnett was great, but Lance was the key. I'm sure the other sales people are great, too, but ask for Lance. Regards, Fred More

Girls have brains! It is so rare for my daughter and I to walk onto a car lot and get any attention at all, even more so to be spoken to in intelligent terms. I once tol It is so rare for my daughter and I to walk onto a car lot and get any attention at all, even more so to be spoken to in intelligent terms. I once told a Ford Dealer that I wanted 4 wheel drive on an Explorer...he asked "What in the world for?" However, at this dealership, Lance opened the hood, showed and explained the efficiency of the engine and other components that cause the Outback to work so efficiently and last longer. He is the first dealership that offered to let us drive one of these wonderful vehicles. It's a long way from home for us in Alabama but it is clearly the best Subaru dealership in the Southeast!!! and we've been to quite a few. Peace in my heart!!!! More