Subaru of Gwinnett

Very efficient, vehicle was in and out in time promised. Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and fre Very friendly staff keeps you updated on your vehicle's progress while you wait. They have a spacious waiting area, free snacks and beverages, and free wifi. And they top it off by giving your car a bath! More

Elizabeth Puckett is a master of customer service Needed a new car after our 10 yr old Lexus needed a transmission. Our son drives a Subaru, so we called Gwinnett Subaru. Elizabeth answered the phone Needed a new car after our 10 yr old Lexus needed a transmission. Our son drives a Subaru, so we called Gwinnett Subaru. Elizabeth answered the phone set up an appointmentment and in less than 24 hours we had our new car. She is customer driven and so knowledgeable about her product. We're Subaru people for life thanks to Elizabeth Puckett. More

Great Sales experience Lance was very patient and answered our myriad of questions. Being an engineer and new father, my wife, daughter, and I took a lot of Lances's time (o Lance was very patient and answered our myriad of questions. Being an engineer and new father, my wife, daughter, and I took a lot of Lances's time (over a day and a half span) to make our decision to buy a new Forester. He new the product well and spoke from experience. Lance was low pressure and gave us our space to talk over details and/or change diapers. Overall it was an enjoyable experience and helped make us feel good about our decision. More

Very interested My sales team was very professional and interested in helping me select the right vehicle. The finance department was also friendly and professional. My sales team was very professional and interested in helping me select the right vehicle. The finance department was also friendly and professional. I would recommend the dealership. More

Great service department The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they w The service department is always great. Even though they were very busy they got me out quickly. The wait area makes it very nice as well. Also they was no ouch to look at new cars More

Subaru Experience Buying a car is one of my least favorite tasks; yet, Jim made the experience painless. My wife and I look forward to enjoying our new car. Buying a car is one of my least favorite tasks; yet, Jim made the experience painless. My wife and I look forward to enjoying our new car. More

Great Experience The whole team was fantastic - specifically Nelson. I had a great experience purchasing my vehicle and they have continued to follow up to ensure I'm The whole team was fantastic - specifically Nelson. I had a great experience purchasing my vehicle and they have continued to follow up to ensure I'm still happy with my purchase and the vehicle. More

Above and Beyond I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professio I can't say enough about my latest experience at Subaru of Gwinnett. Beyond friendly. Beyond courteous. Helpful. Knowledgeable. Personal. Professional. The service center has everything down to a friendly science. They listen. They care. They're responsive. And, after 46,000 miles, my Crosstrek drives better than ever! Kudos to Alyssa Elery who, not only kept me apprised of the status of my vehicle, but made me feel as if I were her only appointment all day. Congratulations to Jill Thurston, who is now the Service Manager. No one is more deserving. It's very clear that she has shared all of her many successful years of customer satisfaction expertise with the whole service team, because everyone with whom I was in contact in their department embodies the same level of individual concern for their customers. Truly an outstanding experience on all levels! More

12000 mile service on Legacy Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you Courteous, timely and the best service we have had in 40 years. Forgot the service greeters name but she was excellent. No fooling around. Thank you, More

First Impression Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my a Our first service experience was most pleasant and showed how much customer service should mean to any car dealership. Everything from scheduling my appointment at 10pm online, to the first smiling face that greeted me in the service bay, to the service advisor and finally check out was exceptional. Waiting area was pleasant, clean, and stocked with refreshments. Service was quick and done properly, including a car wash before returning our car. Everything and everyone was first class. More