Subaru of Glendale

I am totally impressed by the service reps at Glendale Subaru! The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Subaru! The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Foresters - and I made an appt to have it checked. I got there a bit late from am freeway traffic but Joanne made feel really at ease right away. She was quick and complete logging me in. Then Ross completed the discussion and paperwork. An hour later, the verdict was in - $1,300+ for parts and labor to replace the big sunroof. I expected the worse case to be $2k so their quote was only a couple hundred dollars more than the getting it done with second hand parts at an upholstery joint. However, $1.3k was something to think about for a car with a $11k bluebook. I told that to Ross and he offered some sound advice and alternatives. Now here's the best part, when I went to settle up, there was no charge for the assessment and the car wash. Yes, carwash!!! It has been a while since I bought a new car from a dealer and after this experience, I wish I can afford to bring all my car repairs to Ross and Joanne! More