Subaru of Glendale

subaru outback mazi helped us to get our first subaru. we know subaru is a very reliable car and its for keeps. we thank him for never giving up on us. mazi helped us to get our first subaru. we know subaru is a very reliable car and its for keeps. we thank him for never giving up on us. More

"Mazi can make things happen!" Subaru of Glendale took care of us. Mazi Montazer is the man! His the guy that made things happen and we mean happen! This is the fastest/smoothest ca Subaru of Glendale took care of us. Mazi Montazer is the man! His the guy that made things happen and we mean happen! This is the fastest/smoothest car buying we have ever experience so far... Got the top of the line 2018 Subaru Crosstrek limited with all good stuff! This Subaru made my 2011 MDX tech. look obsolete. To all my Kababayan, if your gonna get a Subaru, Try Subaru of Glendale, They have every color and model you want.... and look for Mazi Montazer! His the Man. Thank you, Mazi! Alex & Maria Bautista More

Mazi is the best ! Positive experience buying a car today. No stress or pressure, Mazi made the process easy and was able the get a better deal than the advertised disco Positive experience buying a car today. No stress or pressure, Mazi made the process easy and was able the get a better deal than the advertised discount. He's very friendly and approachable, his sense of humor made my day!!! Thank you Mazi !! More

Very courteous and knowledgeable with no sales pressure. The process of buying a car can be quite intimidating and stressful. When shopping at a dealership it's important for me not to feel pressured by the The process of buying a car can be quite intimidating and stressful. When shopping at a dealership it's important for me not to feel pressured by the staff, or feeling talked down to. It is also important to be able to have an honest conversation about the terms of the deal and come to an agreement which is fair to both parties. Thankfully Subaru of Glendale offered all of this through the process of purchasing a new car. Mazi Montazer was knowledgeable and helpful in understanding the various options available. The purchase process/paperwork was smooth and efficient. I would recommend this dealership to anyone interested in purchasing a Subaru. More

They stepped up big time! I had an issue before but Enrique, Jobe and Christian really stepped up! I'm glad that everything worked out the way it did. Thanks guys I had an issue before but Enrique, Jobe and Christian really stepped up! I'm glad that everything worked out the way it did. Thanks guys More

Dealt with Jojo, couldn't be happier Due to an organization I'm a member of I had access to Subaru's VIP pricing, basically gives a small discount on the price of the car in an effort to Due to an organization I'm a member of I had access to Subaru's VIP pricing, basically gives a small discount on the price of the car in an effort to avoid haggling. I emailed Subaru of Glendale about a new Crosstrek and Jojo called me back shortly after. We spoke a couple times during the day, he gave me the price and I ended up going in to the dealership that night. I had already arranged my own financing but they were able to go half a percent lower so I went with them, plus the final cost of the car ended up being lower than the quote he gave me. Only hiccup at all was discovering that the brand new car (still wrapped in plastic) had a dent in the bumper that must have happened during transit. They scheduled a time when the bumper could be replaced for me so I wound't be settling for anything less than a new car. I'm not sure how much of my experience was due to the VIP program so your experience may vary but I fully recommend Jojo and the dealership. More

Horrible new car sales customer service Most ridiculous and fraud filled day of attempted car buying. I had a deal through Costco. George Davidagayan found a car that fit what we wanted and Most ridiculous and fraud filled day of attempted car buying. I had a deal through Costco. George Davidagayan found a car that fit what we wanted and told me to come up and get it on Saturday. Got my cashier's check and drove the 40 miles with my son that was getting the car as a college graduation present. Called George to confirm that we were on the way, get a text from him that he can't pick up because he's in a sales meeting and I let him know that we'll be there in an hour. No contact back. When we get there, there's a problem the original car isn't available and I have to take a different one and that car isn't on the lot and won't be for hours. No call back to let me know of the delay. Fine, agree to the new car and they tell me they'll throw in floor mats but only after I submit a "10's only" on the dealer review that comes later. Again, I agree to the deal and that the car will be delivered to my house at 6pm, pay, buy added parts for the car and head home happy. Check in at 4pm to George who texts back that we're looking good for 6pm. Check in at 5:20 and 5:30. No response. Getting concerned. Sure enough, call the dealership at 6pm and George is still there. The dealership is an hour from my house. Car just got there and is being finished up supposedly. I tell them it's disappointing to once again be delayed with no notice and that I'd like the floor mats delivered with the car that night. George gives me all these reasons no, I tell him I'll still give him his 10-only on the review that they're now extorting me with and he must bring the mats with the car tonight. "I'll check with my manager" George tells me. Except he doesn't mute his cell phone. After a minute of listening to him rustle papers on his desk, he says his manager said no. Ok, I've bought cars before and know the game but never been so blatantly lied to before and I tell him. A lie is a false statement made with the intent to deceive. He nailed that one although he and his manager were "offended" I used that term. Now they're threatening to cancel the deal because they're worried about their 10-only review. Most likely they sold the car to someone else AFTER I ALREADY PAID FOR IT AND SIGNED THE PAPERWORK. George finally gives me the "I'm only making like $100 on this car but I"ll drive it down" 5 minutes later the manager, Jay Karacuha, calls. Now I met Jay in the office. Over 40 year old guy that uses the word "awesome" more than my teenagers did during their entire high school years. He now tells me the deal is off and they're canceling my contract. This is after 7pm so I've lost my entire day, been lied to and misled numerous times and then the topper. My check and money are in the safe and everyone is gone and they can't get me my money MAILED to me until Monday. Meaning, I can't go to a respectable dealership and buy the car until after my check comes. Worst experience. Worst personnel. NEVER BUY FROM THESE GUYS EVER More

Terrible customer service Subaru, Max Vartanian We owned a Subaru Outback and wanted to buy another new one, first time went to the Glendale CA location with an appointment for Max Vartanian at 12 p We owned a Subaru Outback and wanted to buy another new one, first time went to the Glendale CA location with an appointment for Max Vartanian at 12 pm on 12/18, there was no customer there, receptionist called him many times and he finally showed up after 20 min., after he showed me the price, I decided not to buy the car and left. Later found out Max kept my drivers licence, so called and asked whether he can send it back to me same day as it was his mistake (he left the drivers licence on the copy machine), he said he can mail it, I said can't wait and asked him to drive to my office as it is close by, he refused so I have to go there again and pick it up, terrible customer service! When I went back and pick it up, again no customer, while Max was browsing his mobile phone. Chat conversation end Type a message... More

Excellent Sales Staff, worked with us on price My fiancé and I went to Subaru of Glendale after having a horrendous experience at Subaru of Santa Monica. I met with Adriana in internet sales, who I My fiancé and I went to Subaru of Glendale after having a horrendous experience at Subaru of Santa Monica. I met with Adriana in internet sales, who I had corresponded with a few times during the week. When we met, she went into great detail about the Crosstreks on the lot and took me on a test drive. The exact color I wanted wasn't on the lot, so we took a drive to one of two storage lots where we looked at possibly all the Subaru Crosstreks in the SoCal area. We found the one I wanted, after a few rounds of negotiation she met me on the price, and I drove away shortly after. I will most definitely buy my next car at Subaru of Glendale. More

Questionable service My main issue with this dealership is that their refusal to do warranty work on my problematic back-up rear camera. They claimed that I voided my warr My main issue with this dealership is that their refusal to do warranty work on my problematic back-up rear camera. They claimed that I voided my warranty when I installed an XM radio which was only hooked up to the AUX line. It doesn't make sense to me how that is connected to this issue. The service manager and rep wouldn't even explain to me how my XM radio causes the back-up rear camera to not work. They just kept saying "Sorry its their policy". So, by looking at the XM radio, they just right and there assume it's the reason without even checking if it's the reason. I have asked many other people, including mechanics, that this is BS and that it should be checked out under warranty. However, what broke the camel back for me is that when they supposedly did the point inspections, they claimed that my brakes are ok; gave me a green check. In fact, my brakes do need change; I had other mechanics inspect it for me and told me I need to change it. I distrust this dealership as a whole. I don't even think they do the point inspections anyway. Not to mention, the revolving door on their service reps is just a sign that they don't do a good job. More