Subaru of Glendale

Excellent Sales Staff, worked with us on price My fiancé and I went to Subaru of Glendale after having a horrendous experience at Subaru of Santa Monica. I met with Adriana in internet sales, who I My fiancé and I went to Subaru of Glendale after having a horrendous experience at Subaru of Santa Monica. I met with Adriana in internet sales, who I had corresponded with a few times during the week. When we met, she went into great detail about the Crosstreks on the lot and took me on a test drive. The exact color I wanted wasn't on the lot, so we took a drive to one of two storage lots where we looked at possibly all the Subaru Crosstreks in the SoCal area. We found the one I wanted, after a few rounds of negotiation she met me on the price, and I drove away shortly after. I will most definitely buy my next car at Subaru of Glendale. More

Questionable service My main issue with this dealership is that their refusal to do warranty work on my problematic back-up rear camera. They claimed that I voided my warr My main issue with this dealership is that their refusal to do warranty work on my problematic back-up rear camera. They claimed that I voided my warranty when I installed an XM radio which was only hooked up to the AUX line. It doesn't make sense to me how that is connected to this issue. The service manager and rep wouldn't even explain to me how my XM radio causes the back-up rear camera to not work. They just kept saying "Sorry its their policy". So, by looking at the XM radio, they just right and there assume it's the reason without even checking if it's the reason. I have asked many other people, including mechanics, that this is BS and that it should be checked out under warranty. However, what broke the camel back for me is that when they supposedly did the point inspections, they claimed that my brakes are ok; gave me a green check. In fact, my brakes do need change; I had other mechanics inspect it for me and told me I need to change it. I distrust this dealership as a whole. I don't even think they do the point inspections anyway. Not to mention, the revolving door on their service reps is just a sign that they don't do a good job. More

The Internet sales agent Jojo checked other dealer's inventory within a 50 mile radius of Glendale in order to make the sale. They did not have the particular Subaru Forester I wanted. Jojo found the inventory within a 50 mile radius of Glendale in order to make the sale. They did not have the particular Subaru Forester I wanted. Jojo found the 2014 Subaru Forester Premium 2.5i manual transmission at Costa Mesa Subaru. He drove to this dealr to bring the vehicle to Glendale Subaru where I purchased it and drove it home. More

I must say I had the best customer service so far in my car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrat car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrated at the lack of selection and of receving help from any sales guy. When we walked into Subaru, John was nice and showed us around. My car-knowing friend, Byron N. suggested I take a look at the Impreza. John walked us over to some of the sedan and hatch. I was quite impressed with the low price and nice interior. John was not pushy and he understood I was there to still decide on a car I wanted. He offered to let us test drive which is unlikely from many dealers if they think you won't make a purchase day of. He kindly unlocked the door so I could sit inside and check out the car. GREAT SERVICE! I cannot state it enough. At the end, I got his business card as I will be planning to refer him to anyone I know looking for a Subaru. Definitely one of the better half of the day. More

I am totally impressed by the service reps at Glendale Subaru! The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Subaru! The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Foresters - and I made an appt to have it checked. I got there a bit late from am freeway traffic but Joanne made feel really at ease right away. She was quick and complete logging me in. Then Ross completed the discussion and paperwork. An hour later, the verdict was in - $1,300+ for parts and labor to replace the big sunroof. I expected the worse case to be $2k so their quote was only a couple hundred dollars more than the getting it done with second hand parts at an upholstery joint. However, $1.3k was something to think about for a car with a $11k bluebook. I told that to Ross and he offered some sound advice and alternatives. Now here's the best part, when I went to settle up, there was no charge for the assessment and the car wash. Yes, carwash!!! It has been a while since I bought a new car from a dealer and after this experience, I wish I can afford to bring all my car repairs to Ross and Joanne! More