Subaru of Georgetown - Service Center

Poor service department experience We had a dead battery on a 2 year old outback. after keeping the vehicle for 3 days they concluded the issue was a cargo light switched to always on, We had a dead battery on a 2 year old outback. after keeping the vehicle for 3 days they concluded the issue was a cargo light switched to always on, which caused battery to discharge. We have driven this vehicle at night and have not entered the cargo area for several weeks. Basically they were not going to replace this batter that has failed 3 times to start. This would expose us to the batter fail at any time since it has failed and was discharged 3 times over 3 days. So, we were forced to complain to a manager since service advisor made his decision. The manager finally reluctantly had a new battery installed and called it a One time approval since they claim it was the owner's fault. Upon driving the vehicle home I noticed the window buttons were not working properly. In fact the driver side would not open passenger window. So, I called Austin Subaru and they said the window operation was NOT reset after the battery was discharged. So, If I was in an accident and needed to open the window, I could not. For this reason and a few other experiences in the past, I can not recommend this dealership for service. My strong recommendation is to go to Austin Subaru on Burnet road. They reset the window system and I have had nothing but excellent service there.... More

Joseph Martinez in their service department is one of the best professionals you can hope to find. How often do you deal with service on your automobile and come away with a peaceful feeling? is one of the best professionals you can hope to find. How often do you deal with service on your automobile and come away with a peaceful feeling? This is the only place I will take my Subaru Forester. I have to drive from Austin to Georgetown. It is completely worth it. Dick Allison More