Subaru of Georgetown - Service Center

My car was damaged while in for service.I sent email My car was damaged while in for service. I sent email with pictures and explanation of what happened. I received EXACTLY no response. They just don My car was damaged while in for service. I sent email with pictures and explanation of what happened. I received EXACTLY no response. They just don't care. I really don't know if ANY of the billed repairs were actually done. There was no dirt or dust removed from any of the fittings that would be required to be removed (Differential fluid plug, transmission fluid plugs, etc.) Battery immediately stopped working after service. Hard to tell if they damaged it in addition to the obvious scratches and dents that occurred to the body while in their shop. More

Kris Tippins was wonderful to work with. He found and delivered everything I wanted in a car. He was attentive and polite and wore his mask throughout. That was important to me. I would definitely call K delivered everything I wanted in a car. He was attentive and polite and wore his mask throughout. That was important to me. I would definitely call Kris in the future if I need a new vehicle. Thank you, Kris. More

I feel that I was very fortunate to have made contact with Kris Tippens of Subaru of Georgetown, TX when I was inquiring about buying/leasing a Subaru. I found Kris to be an exceptional salesperson in th with Kris Tippens of Subaru of Georgetown, TX when I was inquiring about buying/leasing a Subaru. I found Kris to be an exceptional salesperson in that no matter what question I would ask by email or in person Kris would respond promptly and answer by question no matter how elementary. I have never had the feeling of complete confidence with any other salesperson that Kris gave me. He truly is an asset to Subaru and I recommend him highly without any reservation. My Forester Touring leasing was an exceptional experience. More

No one answering the phone for info on Thursday afternoon; took over 5 hours for a safety recall installation on Friday. Won't be back. afternoon; took over 5 hours for a safety recall installation on Friday. Won't be back. More

Poor service department experience We had a dead battery on a 2 year old outback. after keeping the vehicle for 3 days they concluded the issue was a cargo light switched to always on, We had a dead battery on a 2 year old outback. after keeping the vehicle for 3 days they concluded the issue was a cargo light switched to always on, which caused battery to discharge. We have driven this vehicle at night and have not entered the cargo area for several weeks. Basically they were not going to replace this batter that has failed 3 times to start. This would expose us to the batter fail at any time since it has failed and was discharged 3 times over 3 days. So, we were forced to complain to a manager since service advisor made his decision. The manager finally reluctantly had a new battery installed and called it a One time approval since they claim it was the owner's fault. Upon driving the vehicle home I noticed the window buttons were not working properly. In fact the driver side would not open passenger window. So, I called Austin Subaru and they said the window operation was NOT reset after the battery was discharged. So, If I was in an accident and needed to open the window, I could not. For this reason and a few other experiences in the past, I can not recommend this dealership for service. My strong recommendation is to go to Austin Subaru on Burnet road. They reset the window system and I have had nothing but excellent service there.... More

Joseph Martinez in their service department is one of the best professionals you can hope to find. How often do you deal with service on your automobile and come away with a peaceful feeling? is one of the best professionals you can hope to find. How often do you deal with service on your automobile and come away with a peaceful feeling? This is the only place I will take my Subaru Forester. I have to drive from Austin to Georgetown. It is completely worth it. Dick Allison More